The staff are very helpful and friendly. I don't like staff members hanging around asking if they can help or just watching you making you feel uncomfortable. In ProCook they are available when you w... See more
Company replied
Location
Switch locationUnit 148 Lower Mall, Chantry Place Shopping Centre, NR1 3SH Norwich, GB
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See what reviewers are saying
Highly recommend ProCook I have bought a number of items from my local ProCook shop in Norwich, as well as from their online store over the past couple of years. Service has always been excellent and... See more
Company replied
Went into the Norwich store and the lady couldn’t be more honest respectful and friendly. No pressure on sale just made it an easy experience especially when it comes to spending high amounts of money... See more
Company replied
Lovely, clean store here in Norwich. Staff always helpful and friendly. Good range of prices - you can choose something expensive but for many products the prices are very reasonable. Good range of pr... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 148 Lower Mall, Chantry Place Shopping Centre, NR1 3SH, Norwich, United Kingdom
4.8
Excellent
584 reviews
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Great range of products and well…
Great range of products and well priced… staff were very helpful and shipping was a good experience 🤩
11 August 2026
Reply from ProCook - Norwich
We're so happy you enjoyed our range of products and found them well-priced! We're also glad our staff were very helpful and that your shipping experience was good. Thank you for your kind words!
Lady in shop in Norwich Chapelfield…
Lady in shop in Norwich Chapelfield store was very helpful, let me try the knifes for feel in hand and cut up some veg overall it was a very good experience and am really happy with knives I bought
31 July 2026
Reply from ProCook - Norwich
We're so pleased to hear you had such a good experience at our Norwich Chapelfield store! It's wonderful that our team was helpful and allowed you to try the knives to find the perfect feel. We're delighted you're happy with your new knives!
staff were pleasant and helpful.
3 August 2026
Pro cook is a staple in my kitchen
I always go to pro cook for my kitchen supplies, the staff are always friendly and offer advice when choosing between products and the products are always good quality
26 July 2026
The person who served me was…
The person who served me was friendly,polite, and knowledgeable.
Products from precook are of very good quality.
18 July 2026
Good quality
23 July 2026
I purchased several items from the…
I purchased several items from the Norwich store including a set of saucepans the staff were very helpful and knowledgeable and the young lady who helped me made it a very pleasurable experience
18 July 2026
Pro Cook products are great quality
Pro Cook products are of great quality. I've just been to our local store to purchase some new knives to replace previous bought 25years ago😀. We still use non stick saucepans after 20 years. I'm sure products I've bought today will last equally long. Storage, kitchen equipment and smaller items great quality. I never shop anywhere else
18 July 2026
Very good choice of items in a few…
Very good choice of items in a few different price ranges , very helpful and friendly staff
20 July 2026
Defective kettle
The kettle I bought was defective as the water level gauge has permanent condensation in it. When I brought it into a store I was told the kettle was absolutely fine and that there was nothing wrong with it. It was obviously not and when I explained this was a design fault and no kettle I have ever had or anyone else ever expects should have condensation in the water level gauge I was shut down and no refund or alternative was offered. I left the useless defective thing in the shop and will never shop at ProCook again.
9 July 2026
Unprompted review
Reply from ProCook - Norwich
Trustpilot
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 or email us on care@procook.co.uk and we will help you resolve your issue.
Reply from ProCook - Norwich
We're so glad you found our shop assistant helpful and that the item you wanted was readily available. We appreciate your kind feedback!
Excellent all round.
A lovely shop just to walk round and admire the quality of the goods. A very nice and helpful lady directed me to what I wanted, which is of the same high standard as everything else I've bought here.
18 June 2026
Reply from ProCook - Norwich
We're so pleased you enjoyed browsing our shop and admiring the quality of our goods. It's wonderful that our team was helpful and that you're happy with your purchase!
Reply from ProCook - Norwich
We appreciate your kind words.
Satisfied Customer
I was looking for a stainless steel frying pan and the store had a good selection to choose from.
Staff were helpful without being pushy and I found exactly what I needed.
17 June 2026
Reply from ProCook - Norwich
We're so glad you found the perfect stainless steel frying pan and appreciate your kind words about our helpful staff. Thank you for your positive feedback!
Shopping for a new wok
I was looking for a new wok without any coatings etc and Procook had a good range.
I was a little disappointed that I couldn't use click and collect so had to wait for delivery. Aside from that shopping with Procook was simple and I shall look there next time I need new cookware.
6 June 2026
Reply from ProCook - Norwich
We're glad you found a wok you like and had a simple shopping experience. We appreciate your feedback regarding click and collect and will consider it for future improvements. We look forward to assisting you with your next cookware purchase.
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