ProCook - Plymouth Reviews 

399
TrustScore 5 out of 5

4.9

Đường Sư Vạn Hạnh 34, unit 32Drake Shopping Centre, PL1 1EA Plymouth, GB


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See what reviewers are saying

Rated 4 out of 5 stars

I needed to replace a work top protector & was particularly impressed with the price & quality of my 'granite' pattern replacement. I also bought orange & lemon juicers for my daughter & she was very... See more

Rated 5 out of 5 stars

We visited the shop in Plymouth to purchase knives. The assistant was informative and extremely helpful offerung aeveral rangea of knives enabling me to make a choice to suit me. I am very happy with... See more

Rated 5 out of 5 stars

Very friendly staff and helpful. A nice warm welcome when arrived. Sorted my problem without any questions. The knives are top quality. Thank you. Will definitely shop at Pro Cook in the future.

Rated 5 out of 5 stars

Staff are really knowledgeable about the range of products and are able to give really good advice about which are the best products to purchase ... even going as far to do their own research about ho... See more


Company details

  1. #25 of 137 best companies in Kitchen supply shop

Written by the company

ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.

Why choose ProCook?

Written by the company

Reason #1 - Quality
ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
Reason #2 – Unbeatable Value
ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
Reason #3 – Which? Recommended Provider for Furniture and Homewares
ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
Reason #4 – Exceptional Customer Care
Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
Reason #5 - Exclusive Design
The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
Reason #6 – Extensive Guarantees
For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.

Contact info

  • Đường Sư Vạn Hạnh 34, unit 32Drake Shopping Centre, PL1 1EA, Plymouth, United Kingdom

  • 01752 270724

4.9

Excellent

TrustScore 5 out of 5

399 reviews

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4.9

All reviews

(399)

24,917 reviews in the last 12 months

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Rated 5 out of 5 stars

Very nice shop

Staff nice and friendly and helpful very knowledgeable store very clean layed out nicely surprised by price's not as expensive as I thought it was going to be

25 March 2026
ProCook - Plymouth logo

Reply from ProCook - Plymouth

We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found our staff helpful and the store layout pleasing, and that you were surprised by our prices.

Rated 5 out of 5 stars

The staff were very helpful and informative

The staff were very helpful and informative and we love the quality of pro cook products

22 March 2026
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Reply from ProCook - Plymouth

We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found our staff helpful and love our product quality.

Rated 5 out of 5 stars

Yet again,come into plymouth and…

Yet again,come into plymouth and purchased a wok to complete my full set as the quality is outstanding.The customer service and knowledge of the products is excellent and nothing to much trouble.

21 March 2026
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Reply from ProCook - Plymouth

We're so happy to hear that you find the quality of our products outstanding. It's great to know that our customer service and product knowledge met your expectations.

Rated 5 out of 5 stars

Highly recommended

Lovely, well laid out store and delightful staff. Pretty much everything you could want or need. I found lightweight cookware (saucepans, etc) to make life easier for my arthritic joints and a myriad things for my new kitchen.

My only quibble is that I bought a mini chopper/food processor as I was assured it could chop things for me and I am unable to do this manually. The instructions that come with this gadget are pretty much non-existant and, having never used a food processor before, I have no idea how to use it!

13 March 2026
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Reply from ProCook - Plymouth

We're glad you enjoyed your visit and found helpful items! We appreciate your feedback regarding the mini chopper instructions. We'll review this with our team to improve clarity for first-time users. Thank you!

Rated 5 out of 5 stars

Brilliant kitchen shop

Friendly, knowledgeable staff. Lots of choice.

18 March 2026
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Reply from ProCook - Plymouth

We're glad you found our staff helpful and appreciated the wide selection. Thank you for your positive feedback; it means a lot to us.

Rated 5 out of 5 stars

Good quality products

Good quality products, nicely explained instructions on upkeep.
Store personal was lovely, knowledgeable on what to buy and directed me to offer so I brought a extra pan for cheaper

21 March 2026
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Reply from ProCook - Plymouth

We're happy to hear that you found our products good quality and the instructions helpful. It's great to know our staff was lovely, knowledgeable, and directed you to a deal!

Rated 5 out of 5 stars

Quality is another level, style 10/10.

Am absolutely over the moon with my pots and pans 100%.... quality is another level, style is 10 out of 10. And I cant stop buying the elite tri ply set !! Brilliant overall

10 March 2026
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Reply from ProCook - Plymouth

We're happy to hear that you are absolutely over the moon with your new pots and pans! It's great to know you find the quality and style exceptional. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Popped into the new shop at Drakes…

Popped into the new shop at Drakes circus to just have a look while passing. Came away with some new kitchen knives. Megan was a great asset to the shop and a very personable young lady.

17 March 2026
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Reply from ProCook - Plymouth

We're happy to hear that you enjoyed your visit to our new shop! We appreciate your kind words regarding our team member and your new kitchen knives. Thank you for your positive feedback.

Rated 5 out of 5 stars

Friendly staff who are very…

Friendly staff who are very knowledgably on products

10 March 2026
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Reply from ProCook - Plymouth

We appreciate you taking the time to leave us this great review! We are so happy you enjoyed our friendly and knowledgeable staff.

Rated 5 out of 5 stars

Very friendly and helpful

Very friendly and helpful. Really positive.

15 March 2026
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Reply from ProCook - Plymouth

We appreciate you letting us know our staff was friendly and helpful and that you had a positive experience; it means a lot to our team.

Rated 5 out of 5 stars

Very helpful staff …

Young lady in the shop was very helpful to finding us the right frying pan we were looking for.

10 March 2026
ProCook - Plymouth logo

Reply from ProCook - Plymouth

We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff was helpful in finding the right frying pan.

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