Purchased 2 great utility knives from pro cook elite range. Very well made with solid handles and sturdy razor sharp blades. Wonderful staff very informative about products on sale ..will definitely b... See more
Location
Switch locationUnit 17, Springfields Shopping Centre, PE12 6EU Spalding, GB
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I was looking for some Steak knives without rivets in the handles. (As I had previously looked in Amazon despite being a customer of theirs for over 30 years and aged 72 they needed age verification... See more
Company replied
The ladies that served me were extremely helpful, they knew the products and were very friendly (I went 2 days running) The products are perfect for me and I am extremely pleased with them.
Great service as always from the staff at Springfields outlet shop. A huge choice of pans but we were guided by staff as i have an induction hob. I chose the Professional Stainless Steel Sauteus... See more
Company replied
Company details
- #25 of 136 best companies in Kitchen supply shop
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 17, Springfields Shopping Centre, PE12 6EU, Spalding, United Kingdom
4.9
Excellent
863 reviews
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The purchase was smooth
The purchase was smooth. Unfortunately several of the accessories were missing on unpacking the coffee maker, but ProCook sent these to me separately.
The machine is simple to use, including changing the default grind/water settings for the various drinks.
24 February 2026
Reply from ProCook - Spalding
We appreciate your feedback and are glad the purchase process was smooth. We're sorry some accessories were missing from your coffee maker initially, but happy we could resolve this for you. We're also pleased you find the machine easy to use.
A great help
The young lady who served was so obviously interested in her subject (kitchen knives), and enthusiastic as well as knowledgable. Excellent.
17 March 2026
Reply from ProCook - Spalding
We appreciate you taking the time to share your experience. We're so happy to hear that our team member was knowledgeable and enthusiastic about kitchen knives!
Great shop
Very polite, helpful and patient staff member. Explained all the variations in order for me to make the purchase of my pans
16 March 2026
Reply from ProCook - Spalding
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that our staff were polite, helpful, and patient in explaining the variations to you!
Lovely friendly helpful staff & good…
Lovely friendly helpful staff & good quality merchandise.so much choice.
9 March 2026
I had some scales that didn't work so…
I had some scales that didn't work so returned and they changed over they were very good company
8 March 2026
Reply from ProCook - Spalding
We're happy to hear that the exchange process went smoothly and resolved the issue with your scales. We appreciate your positive feedback and are glad you had a good experience!
The young lady was very helpful and had…
The young lady was very helpful and had exactly what I was looking for.
4 March 2026
Reply from ProCook - Spalding
We appreciate you taking the time to leave us this great review! We are so happy to hear that our staff was very helpful to you.
Customer service was excellent
Customer service was excellent, very friendly and helpful.
2 March 2026
Lovely saucepan and must remember to…
Lovely saucepan and must remember to wash by hand and use a plastic whisky keep it looking like new
5 March 2026
Reply from ProCook - Spalding
We're happy to hear that you are pleased with the saucepan! Thank you for the tip about hand washing and using a plastic whisk to maintain its pristine condition.
The knowledgeable assistant
The knowledgeable assistant, choice of products friendly and great service. Best of all the Wife made her mind up in record time.
2 March 2026
Reply from ProCook - Spalding
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff knowledgeable, friendly, and helpful.
We shop regularly at ProCook as the…
We shop regularly at ProCook as the quality is top notch.we can highly recommend buying your kitchen goods from them
19 February 2026
Reply from ProCook - Spalding
We're so happy to hear that you shop regularly with us and find our quality top-notch. We appreciate you recommending our kitchen goods.
Very friendly and very knowledgeable
Very friendly and helpful member of staff served me. Excellent customer service. She also served my husband as he needed advice on a knife which he decided to purchase based on her information
27 February 2026
Reply from ProCook - Spalding
We're happy to hear that our staff was friendly and helpful during your visit! We appreciate that she provided excellent customer service and assisted your husband with his knife purchase.
Reply from ProCook - Spalding
We appreciate your positive feedback regarding our clean shop and extremely helpful staff; we are so happy you enjoyed them!
Reply from ProCook - Spalding
We're very happy you're pleased with your kitchen knife. It's great to hear you love the green color and appreciate its sharpness!
The items I brought are ideal for what…
The items I brought are ideal for what I wanted
21 February 2026
Reply from ProCook - Spalding
We're happy the items you purchased are ideal for your needs! Thank you for sharing your positive experience; we appreciate it.
Helpful service
24 February 2026
Reply from ProCook - Spalding
We appreciate your positive feedback; we are so happy our store assistant was very helpful!
Had a slight fault in the coating of a…
Had a slight fault in the coating of a ceramic frying pan. I should have checked it before I left the store previously, however it was swapped without any problems and with the usual warm and friendly service.
19 February 2026
Reply from ProCook - Spalding
We're glad you received warm and friendly service during your exchange. We appreciate you bringing the coating issue to our attention and are happy we could resolve it without any problems. Thanks for your feedback.
Always have a good range of products
Always have a good range of products, and very good
prices.
18 February 2026
Reply from ProCook - Spalding
We're glad you find our product selection and prices favorable. Thank you for your positive feedback; we appreciate your support.
Reply from ProCook - Spalding
We appreciate you taking the time to leave us this great review! We're so happy you enjoyed our helpful staff and variety of utensils.
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