Purchased 2 great utility knives from pro cook elite range. Very well made with solid handles and sturdy razor sharp blades. Wonderful staff very informative about products on sale ..will definitely b... See more
Location
Switch locationUnit 17, Springfields Shopping Centre, PE12 6EU Spalding, GB
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I was looking for some Steak knives without rivets in the handles. (As I had previously looked in Amazon despite being a customer of theirs for over 30 years and aged 72 they needed age verification... See more
Company replied
The ladies that served me were extremely helpful, they knew the products and were very friendly (I went 2 days running) The products are perfect for me and I am extremely pleased with them.
Great service as always from the staff at Springfields outlet shop. A huge choice of pans but we were guided by staff as i have an induction hob. I chose the Professional Stainless Steel Sauteus... See more
Company replied
Company details
- #24 of 136 best companies in Kitchen supply shop
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 17, Springfields Shopping Centre, PE12 6EU, Spalding, United Kingdom
4.9
Excellent
863 reviews
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The most helpful staff ever
We did not catch the staff members names, but I truly cannot remember a time where I have received such wonderful customer service. Nothing was too much trouble, the team working were knowledgable and attentive without being over the top and even allowed us to leave our purchases with them whilst we continued browsing other shops. My husband was allowed to test out the knives we were interested in buying, which made him hugely happy. A genuinely lovely shopping experience.
22 February 2026
Reply from ProCook - Spalding
We appreciate your wonderful feedback! We're so happy to hear that our team provided such exceptional service and that you had a genuinely lovely shopping experience with us.
Reply from ProCook - Spalding
We appreciate you taking the time to leave us this great review! We're so happy to hear our staff was attentive, friendly, knowledgeable, and helpful for you.
Reply from ProCook - Spalding
We appreciate you noting our friendly, helpful staff and very good prices; it means a lot to our team!
Reply from ProCook - Spalding
We appreciate you sharing your experience with us, and we are so glad to hear that you were happy with the advice you received.
The customer service team was extremely…
The customer service team was extremely courteous and helpful in getting the things that I wanted. I was visiting from Brooklyn New York and felt very welcome. I would always shop at ProCook.
10 February 2026
Reply from ProCook - Spalding
We're so happy to hear that our customer service team was courteous and helpful during your visit! We appreciate that you felt welcome and your intention to shop with us again.
Good prices reflect good quality
Always have what I want at a reasonable price and helpful staff
14 February 2026
Reply from ProCook - Spalding
We appreciate you taking the time to share your thoughts! We are so happy to hear that you found what you wanted at a reasonable price and helpful staff.
Very Friendly Staff And Always Very…
Very Friendly Staff And Always Very Helpful On Every One Of Our Visits..
12 February 2026
Helpful and polite staff
8 February 2026
Reply from ProCook - Spalding
We appreciate you letting us know our staff was helpful and polite; it means a lot to our team.
Great service replace defective pan
The personal were very helpful when we took in a granite coated frypan where the coating was breaking up. Found the bill and exchanged the item no questions asked!
8 February 2026
Reply from ProCook - Spalding
We're happy to hear that the exchange process for your frypan was smooth and that our team was able to assist you effectively. Thank you for sharing your positive experience with us!
Your staff are always ...
Your staff are always very friendly and helpful. They deal with everything politely and efficiently. Couldn't wish to be treated any better than I was.
10 February 2026
New Sharper
Purchased a new Sharper, original one has lasted 7yrs, and helped maintain my ProcCook knife set in good condition. The knife set has been used daily for 7yrs and remain in excellent condition!
9 February 2026
Reply from ProCook - Spalding
We're happy to hear that our sharpener helped maintain your knife set for so long! We appreciate your feedback and are glad you've had such a positive experience with our products.
Products always good quality and made…
Products always good quality and made to last. The staff are very helpful along with the shop layout being well presented.
8 February 2026
Shop assistant was helpful
Shop assistant was helpful, without giving a hard sell. Very pleased with the pans I bought. They transfer heat really well, clean easily and look great hanging in my kitchen!
2 February 2026
Another happy customer.
Many say they have a good experience shopping at ProCook. Well so did I, the shop assistant assessed my shopping requirements and supported me through my options on the products in store. This enabled me to acquire the product I wanted with a reliable guarantee at a reasonable price. Thank you.
31 January 2026
Staff cheerful as always and very…
Staff cheerful as always and very helpful. Store well organised and very clean. Always enjoy my visit.
31 January 2026
Lovely staff, knew about the product we wish to buy
We were given all the information we needed, which helped in our decision before making our purchase
2 February 2026
Lovely shop
Lovely shop, well set out, clearly priced. Good quality goods.
Helpful staff
1 February 2026
Reply from ProCook - Spalding
We appreciate you taking the time to leave us this great review! We're so happy to hear that you liked our shop and helpful staff.
friendly staff and high quality items
15 December 2025
Reply from ProCook - Spalding
We appreciate you letting us know our staff was friendly and that you found high-quality items; it means a lot to our team.
Excellent in store service and quality…
Excellent in store service and quality items !! Took advice on which knives to purchase and we are very happy
24 January 2026
Reply from ProCook - Spalding
We appreciate you sharing your experience. We're so glad to hear that you were happy with our in-store service and quality items and that our advice was helpful.
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