Very pleased with the product and service received by staff members at York McArthur Glen. Very helpful and pleasant the assistants even found me a chair to sit on in the store due to mobility issues... See more
Location
Switch locationUnits 99/100 McArthurGlen Designer Outlet, St Nicholas Avenue, Fulford, YO19 4TA York, GB
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I desperately needed to replace my old set of pots and pans. my old set is from pro cook has been discontinued . But a lovely shop assistant from the York store Anna/Ana came to my rescue and was v... See more
Company replied
Love this shop in McArthur Glen outlet centre near York. SO many lovely kitchen products to look at from mixers to crockery and everything in between. Found just what I wanted - a draining spoo... See more
We bought a new dining service, rather on the spare of the moment, although we been contemplating this for some time but never really found what we liked. Until now. Staff were very helpful and infor... See more
Company replied
Company details
- #25 of 136 best companies in Kitchen supply shop
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Units 99/100 McArthurGlen Designer Outlet, St Nicholas Avenue, Fulford, YO19 4TA, York, United Kingdom
4.8
Excellent
2k reviews
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Excellent guidance by the staff
Excellent guidance by the staff. Good price and the store was spotless and well laid out.
17 April 2026
The transaction was very much routine…
The transaction was very much routine and the assistant took great care to help me.
13 April 2026
Staff were very friendly
Staff were very friendly, answered all my questions, let me handle the knife I was thinking of buying so I could feel if it was a comfortable fit and not too heavy for me.
16 April 2026
It’s my ‘go to’ cookware shop
It’s my ‘go to’ cookware shop. Good quality and induction hob compatible.
10 April 2026
Quick service and informative on the…
Quick service and informative on the differences in the frying pan product range.
9 April 2026
very nicely displayed items very nice…
very nicely displayed items very nice staff and help to carry item to my car thank you
12 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Good spiraliser and hand food chopper …
Bought a spiraliser and a hand chopper ..2 good additions to my food preparation .
Store well stocked and the assistants friendly and welcoming.
9 April 2026
Reply from ProCook - York
We're so glad to hear that you consider the spiraliser and hand chopper good additions to your food preparation! It's great to know you found our assistants friendly and welcoming.
Reply from ProCook - York
We appreciate you taking the time to leave us this wonderful review! We're so happy that you were pleased with the service.
Very helpfull staff pleasant and…
Very helpfull staff pleasant and courteous. Would certainly go back again
9 April 2026
Reply from ProCook - York
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that our staff was helpful, pleasant, and courteous.
Easy to order online
Easy to order online, very good delivery to pick up point. Brilliant product.
Slightly surprised at the size of the box and a lot of packaging, but all recyclable.
31 March 2026
Reply from ProCook - York
We're happy to hear that you found ordering online easy and the delivery good! We appreciate your feedback regarding the packaging and are glad it was recyclable.
Induction converter plate.
Bought the Induction converter plate. Works well. Great idea. Ok price. But the sticky label is horrible to get off. Impossible. Use the plate and it smokes and gives off a horrible burning smell. Procook need to remove the label.
10 April 2026
Unprompted review
Reply from ProCook - York
We appreciate your feedback. We're glad the converter plate works well for you. We're sorry you had trouble removing the label and experienced a burning smell. We'll review this issue.
Reply from ProCook - York
We appreciate you letting us know our staff was pleasant and our outlet was well-stocked; it means a lot to our team.
Great experience
Helpful, friendly & knowledgable staff, great discounts and great products. Highly recommended.
6 April 2026
Friendly and helpful staff
Friendly and helpful staff. Products is of high quality and standard.
4 April 2026
Reply from ProCook - York
We appreciate you taking the time to leave us this great review! We're so happy to hear that you enjoyed our friendly staff and product quality.
Staff were friendly helpful and…
Staff were friendly helpful and efficient. We were able to find everything I needed
4 April 2026
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