Bought the new Stansted FC cap! Been wanting one for ages and I’m So pleased with it. I bought the cap because I’m too fat for the shirt and I wanted to see the new kit before buying a top. The d... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Fantastic service the young lad that served me in the Harold wood shop was very helpful making sure we got the correct sizes and also helping to get the correct fit goalie gloves for my son with some... See more
Company replied
Shirt ordered (Basildon United) late September and received within 3 weeks. Kept up to date and informed of delivery. Appreciate shirts have to be pre ordered so was not expecting it in a matter of da... See more
Company replied
I am always wary of ordering kit from an online company that I hadn’t heard of. I read some reviews about this company and I felt that it was legitimate. I placed my order not expecting that my order... See more
Company details
Written by the company
ProKit UK are one of the UK's leading specialist retailers of football boots, goalkeeper gloves, training equipment, base layer and teamwear from major brands including Nike, Adidas, Macron, Joma and many more.
Contact info
Unit 10a The Old Brickworks, Church Road, RM3 0HU, Harold Wood, United Kingdom
- 08448440665
- internetsales@prokituk.com
- www.prokituk.com
4.2
Great
185 reviews
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very disappointed in the presentation…
Very disappointed in the presentation the football boots have been sent out in. They look like a returned item, the box is damaged, no tissue paper to protect the boots.
It’s a let down especially when they’re a gift for someone.
30 October 2025
Unprompted review
Reply from ProKit UK
Hi Wendy,
We’re very sorry that the product you received appears to have been damaged in transit.
While the packaging itself carries no monetary value and is primarily there to protect the product inside, we completely appreciate that it’s an important part of the experience when purchasing something new, especially as a gift.
Thank you for bringing this to our attention, and please accept our apologies for the disappointment caused.
Kind regards,
ProKit UK
Exactly what I ordered and came really…
Exactly what I ordered and came really quick
26 October 2025
Unprompted review
Reply from ProKit UK
Hi,
Thanks for your review!
We look forward to serving you in the future.
ProKit UK
Very efficient and fast service
Very efficient and fast service. Order placed online, live stock shown and delivered within a few days.
21 October 2025
Unprompted review
Reply from ProKit UK
Hi,
Thanks for your review!
We look forward to serving you in the future.
ProKit UK
Poor communication
Well I ordered 2 pairs of training bottoms, and it took them nearly 1 week to tell me that 1 of them was out of stock and then just refunded my money and sent the other pair out.
Problem was, I’ve paid delivery for just 1 pair of training bottoms and now I need to find a different pair to order and will have to pay delivery again.
I did email them to ask why I wasn’t contacted sooner and given the option to select a different pair before they just delivered 1 pair. But unfortunately no one ever got back to me. Also you can’t call them as online orders can only email them.
16 October 2025
Unprompted review
Reply from ProKit UK
Hi Leroy,
Thanks for your review and apologies that our service wasn't up to the levels both yourself and we expect.
After looking at your order, we can see there was a stock shortage on one item within your order, unfortunately we cannot see any emails from yourself to us.
However, if you would like to place an order for another pair of trousers, please placed the order as "Click & Collect From Store" and reply back to your order confirmation email and we will send these out free of charge for you.
Kind Regards
ProKit UK
All Good
Shirt ordered (Basildon United) late September and received within 3 weeks. Kept up to date and informed of delivery. Appreciate shirts have to be pre ordered so was not expecting it in a matter of days. Shirt great quality, very pleased and good experience all round.
20 September 2025
Unprompted review
Reply from ProKit UK
Hi,
Thanks for your review!
We look forward to serving you in the future.
ProKit UK
Ordered my sons kits in late August and…
Ordered my sons kits in late August and was told 10 to 15 days still have not received the kits 8 weeks later!!!
20 August 2025
Unprompted review
Reply from ProKit UK
Hi Elliott,
We sincerely apologise for the delay you have experienced with your order, as shown online all club shop items are 15-20 working days subject to availability.
Unfortunately, this has been caused by ongoing stock delays from Adidas, which have affected the timely supply of certain items.
We have now received confirmation from Adidas that all remaining products are expected to arrive shortly, and your order should be completed by the end of October.
We appreciate your patience and understanding and apologise again for any inconvenience this delay may have caused.
Cant believe it takes nearly a month…
Cant believe it takes nearly a month for my order to arrive.1 raincoat,most companies i deal with have your purchases delivered within a week.
15 October 2025
Unprompted review
Reply from ProKit UK
Hi Kevin,
We sincerely apologise for the delay you have experienced with your order, as shown online all club shop items are 15-20 working days subject to availability as they are custom made products including embellishment.
We can see that your order was placed on 15th September, and would have shown on the shopping cart and where you selected your chosen shipping method, that your order would be “ Delivered on or before Tuesday 21st October 2025”.
Your order was despatched on 10th October, so ahead of the timeframe that was estimated and selected before placing your order.
Our team will always endeavour to deliver customers orders to them sooner than the estimated date, where possible, and we are glad on this occasion we were able to do so.
We look forward to serving you in the future.
ProKit UK
Reply from ProKit UK
Hi,
Thanks for your review!
We look forward to serving you in the future.
ProKit UK
Poor online service ordered kit middle…
Poor online service ordered kit middle of August and still not received all my items .. have been to the store on three occasions to collect for one order absolute joke. Contacting via email being given short response with little idea when items will be available for collection .. which currently 20 October and I placed my order on 19 August.
13 October 2025
Unprompted review
Reply from ProKit UK
Hi Michael,
We sincerely apologise for the delay you have experienced with your order. Unfortunately, this has been caused by ongoing stock delays from Adidas, which have affected the timely supply of certain items.
We have now received confirmation from Adidas that all remaining products are expected to arrive shortly, and your order should be completed by the end of October.
Please note that we have been dispatching and making items available for collection as soon as they have become available. However, if you would prefer to collect all items together once the full order has arrived, we are more than happy to hold them for you.
We appreciate your patience and understanding and apologise again for any inconvenience this delay may have caused.
fast and speedy shipping…
great company fast and speedy shipping times with great discounts
10 October 2025
Unprompted review
Reply from ProKit UK
Hi,
Thanks for your review!
We look forward to serving you in the future.
ProKit UK
MISSING ITEM AND INCORRECT SIZE RECIEVED
10/10/25 One of the items I ordered was missing and some of the items i received were the wrong sizes. I called their customer service and I was told that they are not the right department to call. It took them a whole month to send my order. A simple order. No personalised items! One of the worst companies I've ever dealt with. So frustrating.
13/10/25 This is a new review.
Please Prokit, where is hat i ordered. It was not included in the parcel in received. Also, I placed an order for a medium football socks and you sent a small size to me. Please can you refund my money.
10 October 2025
Unprompted review
Reply from ProKit UK
Hi,
Thanks for your review.
Your order was placed on 14th September, and as chosen at the checkout, your order was placed with Shipping Method "Shipping - DPD Standard Delivery (3-5 Working Days) - Delivered on or before Monday 20th October 2025"
All club shop items are custom made with the club badge on items as shown online and are 15-20 working days.
Our team has despatched this order ahead of schedule, as your review was posted on 11th October, so less than a month and also ahead of your estimated date of 20th October.
Reply from ProKit UK
Hi,
Thanks for your review!
We look forward to serving you in the future.
ProKit UK
Reply from ProKit UK
Hi Gurmit,
Thanks for your review.
Your order was quoted as 15-20 working days as the items are custom made and embellished with your club logo and numbers etc on them.
Your order was placed on 2nd September and fulfilled by us on 29th September, well within the timeframe you were quoted before placing the order with us.
Our team also responded to your request to add the two numbers to the shirts which you forgot, at no charge also.
We would appreciate an honest review of the service from ourselves, and the same for other businesses as “false” reviews, such as this one can be a real determinant to businesses.
CARELESS DELIVERY
My item was left just infront of the door. It could have been removed/ gone missing. I gave an instruction of where to leave it if no one is at home but it was not adhered to. Not happy at all.
25 September 2025
Unprompted review
Uniform has arrived
Uniform has arrived, delivery was quick , quality of uniform is very nice
29 September 2025
Unprompted review
Reply from ProKit UK
Hi,
Thanks for your review!
We look forward to serving you in the future.
ProKit UK
Outstanding quality
Use pro kit for trophy purchases, great variety. Never letting me down. They also are the kit supplier for my children’s grassroots club. The quality is excellent
23 September 2025
Unprompted review
Reply from ProKit UK
Hi,
Thanks for your review!
We look forward to serving you in the future.
ProKit UK
Very fast reply with my queries…
Very fast reply with my queries regarding my order.
29 August 2025
Unprompted review
Reply from ProKit UK
Hi,
Thanks for your review!
We look forward to serving you in the future.
ProKit UK
We’ve ordered kits for over 30 teams…
We’ve ordered kits for over 30 teams this year and the quality has been great.
The personal service we get and updates on status help us manage everyone’s expectations at the club
18 September 2025
Unprompted review
Reply from ProKit UK
Hi,
Thanks for your review!
We look forward to serving you in the future.
ProKit UK
The hoodies and I have ordered have all…
The hoodies and I have ordered have all been of top quality and delivered quickly, would definitely recommend!
14 September 2025
Unprompted review
Reply from ProKit UK
Hi,
Thanks for your review!
We look forward to serving you in the future.
ProKit UK
Not impressed
Not impressed. Ordered 4 products from the website on the 1st of July. Received 2 products in Mid-August. Emailed them to inform them of two missing products. Received 1 of the 2 missing products a week later. Had to email again regarding 1 missing product and received that the week after.
Received all 4 products on the 12th of September, having ordered on the 1st of July. Ridiculous service.
13 September 2025
Unprompted review
Reply from ProKit UK
Hi Khadija,
Thanks for your review and we are disappointed that you didn’t receive a great experience with us.
The club were informed of stock delays with Adidas with their club items and advised them to push this to their members so that we could manage expectations and turn around items as quickly as possible for customers who ordered ahead of the new season.
You would have been advised on every shipment email what was still awaiting to be sent, and our team never needed reminding that you were awaiting items either.
As you said above, our team completed 3 different deliveries to yourself to ensure you had the items as and when they became available from Adidas, despite only one delivery charge being paid on the order, some companies would make people wait until all items had arrived in, however our team go above and beyond for our customers.
We hope you enjoy a better experience next time shopping with us.
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