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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent quality of the products, noting that items like caps, shirts, and other gear are well-made and meet expectations. The delivery service is consistently praised for its speed and efficiency, with many people receiving their orders promptly and within the stated timescales. Additionally, the service provided by staff, both online and in-store, is often described as helpful and attentive. However, some customers experienced dissatisfaction with the ordering process and product fulfillment. Issues included significant delays in receiving orders, missing items, and incorrect sizes. A few people also mentioned problems with communication regarding online orders, specifically the inability to speak with customer service by phone, and concerns about the presentation of items upon arrival, such as damaged packaging.

What people talk about most

Product

Consumers have mixed feelings about the product. Many reviewers praise the outstanding quality, great... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the impressive turnaround and speed,... See more

Order

Reviewers highlight ambiguous aspects of order experiences. Many customers praise the easy ordering process,... See more

Service

People report positive experiences with the service. Many customers praise the excellent and fantastic... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the outstanding quality of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Bought the new Stansted FC cap! Been wanting one for ages and I’m So pleased with it. I bought the cap because I’m too fat for the shirt and I wanted to see the new kit before buying a top. The d... See more

Company replied

Rated 5 out of 5 stars

Fantastic service the young lad that served me in the Harold wood shop was very helpful making sure we got the correct sizes and also helping to get the correct fit goalie gloves for my son with some... See more

Company replied

Rated 5 out of 5 stars

Shirt ordered (Basildon United) late September and received within 3 weeks. Kept up to date and informed of delivery. Appreciate shirts have to be pre ordered so was not expecting it in a matter of da... See more

Company replied

Rated 5 out of 5 stars

I am always wary of ordering kit from an online company that I hadn’t heard of. I read some reviews about this company and I felt that it was legitimate. I placed my order not expecting that my order... See more


Company details

  1. Sportswear Shop

Written by the company

ProKit UK are one of the UK's leading specialist retailers of football boots, goalkeeper gloves, training equipment, base layer and teamwear from major brands including Nike, Adidas, Macron, Joma and many more.


Contact info

4.2

Great

TrustScore 4 out of 5

185 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 2 out of 5 stars

Kit arrived late for start of season

My son’s club forces us to use prokit. I ordered the kit in July and we only just received it. In mid September. Half the team still haven’t received their kit and the season has started.
Gets two stars because the website is fine and the prices aren’t unreasonable.
But I wouldn’t touch them if it wasn’t for the fact that we were compelled to by the club.

12 September 2025
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi Stephen,

Thanks for your review and we apologise for the delay with your order.

The club were informed back in June when setting up the club shop that the Home & Away Shirt were delayed until early September into Nike due to stock issues.

However we prioritised all AFC Southgate orders once the stock arrived and they were despatched within 24 hours to all customers who placed orders with us.

We hope going forward you will be able to see our normal level of service and turn around times for items that are in stock with suppliers when placing a new order with us.

Rated 2 out of 5 stars

Lead time must improve

Can't fault the top I bought, great quality with iron on badge but had to wait over 3 weeks when it was in stock.

3 September 2025
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi Jimmy,

Thanks for your review and as shown online, the item was selected with embellishment and this is shown on the product page, shopping cart and checkout.

As you can appreciate, we have 1000’s of orders requiring embellishment so your order was completed as quickly as possible by our team.

For clarification also, it isn’t an “iron on badge” as it requires a specialised machine to adhere the logo to products, but nevertheless we are working on a quicker turn around time for Referee Shirts going forward.

ProKit UK

Rated 5 out of 5 stars

Recommended

Fast delivery, good gear, reasonable price. What’s not to like 👍

16 August 2025
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi,

Thanks for your review!

We look forward to serving you in the future.

ProKit UK

Rated 4 out of 5 stars

Bought the new Stansted FC cap

Bought the new Stansted FC cap! Been wanting one for ages and I’m
So pleased with it. I bought the cap because I’m too fat for the shirt and I wanted to see the new kit before buying a top. The diet hasn’t worked as well as I’d hoped.

The cap is great and well fitting on my fat head.
Only issue I’ve had is my boys have stolen it and worn it more times than I have
Hopefully they will be sold in the clubhouse and a few more will be bought asap

20 August 2025
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi,

Thanks for your review!

We look forward to serving you in the future.

ProKit UK

Rated 5 out of 5 stars

Good

Very good 👍👍👍👍👍👍😭

16 August 2025
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi,

Thanks for your review!

We look forward to serving you in the future.

ProKit UK

Rated 5 out of 5 stars

Great service

Great service, very quick dispatch and top quality goods.

14 August 2025
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi,

Thanks for your review!

We look forward to serving you in the future.

ProKit UK

Rated 1 out of 5 stars

...*** AVOID....****

Ordered 5 football shorts needed urgently paid £20 for dpd delivery...
Received an email from dpd saying order is going to be delayed
Called prokit who told me you cannot speak to anyone regarding ordering they only take emails....!! How can you run a business that doesnt take calls...?? I NEED MY ORDER RESENT URGENTLY AND CANT SPEAK TO ANYONE.....
Now I am £70 out of pocket no shorts thank God we didnt go ahead and order the full kit and away kit from them....will definitely go elsewhere now.....and now got to go through the whole returning waiting for refund if the shorts ever do arrive.....!!!
**REPLY
I emailed at 1.30pm then again at 3 15pm.I finally received a response after you saw this review at 4 06pm..wouldn't it be easier to answer a phone call....!! I won't ammend my review as my review is correct you dont take phone calls and do not respond within an hour....!!
*** SATURDAY AND NOTHING HAS BEEN DELIVERED.....*???
PLEASE AMEND YOUR RESPONSE AS NOTHING ARRIVED SATURDAY I WANT FULL REFUND FOR ITEMS AND DELIVERY...
LOOK AT THEOR GOOGLE REVIEWS THEY ARE SHOCKING *****

1 August 2025
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi Kerry,

I’m really sorry your order didn’t arrive on Saturday as planned. You placed your order Thursday and we shipped it that evening, but DPD had an unexpected issue at their sortation hub which meant it reached you Sunday morning instead. We’ll be refunding your delivery fee in full, as we know you didn’t get the service you paid for.

We completely understand how disappointing delays can be. As a small business, we do our very best to make every experience a good one — and while we value all feedback, positive reviews really help us keep going and growing. If you have a great experience with us in the future, we’d love for you to share that too!

Rated 5 out of 5 stars

Very easy website to navigate

Very easy website to navigate. Paid for standard delivery and received boots the next day. Received emails for updates. Highly recommend

22 July 2025
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi,

Thanks for your review!

We look forward to serving you in the future.

ProKit UK

Rated 5 out of 5 stars

Professional, knowledgeable staff

Ordered 3 local supporters shirts, lead time was 10 working days, got a message after 6 working days that my order was ready.

Amazing staff, helpful with fitting and correct sizing, contacted that shirts were ready, quickly and efficiently, I left a very happy customer. Would use again and thoroughly recommended

14 July 2025
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi,

Thanks for your review!

We look forward to serving you in the future.

ProKit UK

Rated 5 out of 5 stars

New season, new boots

The choice and range of boots and brands is wonderful. The website is easy to navigate and the information and service provided was excellent. The delivery was prompt and the boots are great. This is not my first time using ProKit UK and it won't be my last. I highly recommend them.

24 June 2025
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi,

Thanks for your review!

We look forward to serving you in the future.

ProKit UK

Rated 5 out of 5 stars

Easy to order, great size selection

Website was easy to navigate to correct club shop, nice to actually get a club shirt that fits nicely and has a long body. Last manufacturer was like wearing a crop rope.

29 April 2025
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi,

Thanks for your review!

We look forward to serving you in the future.

ProKit UK

Rated 5 out of 5 stars

Top service as usual

Top service as usual, quick delivery and always to help

13 June 2025
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi,

Thanks for your review!

We look forward to serving you in the future.

ProKit UK

Rated 5 out of 5 stars

I found ProKit by chance whilst looking…

I found ProKit by chance whilst looking for a specific Adidas shirt. I was also looking for added printing. ProKit had both the shirt and the printing facility at brilliant prices. It was also really easy to upload my club logo. The colour options and where to place any printing was also really handy. I did make an error when requesting some initials I wanted adding but an email to the support team was replied to within 24 hours and my error was rectified. The delivery was also quicker than expected. I would definitely recommend ProKit and will definitely be looking to use them again.

11 May 2025
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi,

Thanks for your review!

We look forward to serving you in the future.

ProKit UK

Rated 5 out of 5 stars

Great communication

Great communication and speedy delivery. Just ordered a few bits for now, but will definitely be back to order the team kits for next season. Thanks

19 April 2025
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi,

Thanks for your review!

We look forward to serving you in the future.

ProKit UK

Rated 5 out of 5 stars

The best quality GK gloves and the best price

I found ProKit when I was looking for a pair of goalkeeper gloves for my son who is off to England GK camp. He needed them before the bank holiday in order to wear them this week. They came on time so I really appreciate the fast delivery. The price was also the best I could find. Great service!

18 April 2025
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi,

Thanks for your review!

We look forward to serving you in the future.

ProKit UK

Rated 1 out of 5 stars

Cancelled part of my order

Cancelled part of my order and to now order a similar item are expecting me to pay postage again. Very poor service.

16 April 2025
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi,

Thanks for your review and apologies that our service fell short on this occasion.

Please could you email our team on internetsales@prokituk.com quoting your order number, so we can investigate further and try to assist you.

Thanks

ProKit UK

Rated 5 out of 5 stars

Speedy delivery and excellent price

First time ordering from ProKit UK. Only found them when searching for a specific pair of Adidas Predator football boots and they were the cheapest anywhere on the internet. I wasn’t sure if it was a legit company but checked the reviews on here and it looked good, so I placed the order. Boots arrived within 2 working days, which was quicker than I expected, as I opted for the standard delivery. Boots are perfect! Very happy with a smooth transaction and the speedy delivery of my goods. Would recommend and will use again in the future

8 April 2025
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi,

Thanks for your review!

We look forward to serving you in the future.

ProKit UK

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