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Proovia Couriers Reviews 

59,349
•
TrustScore 5 out of 5

4.8

Courier service
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Review summary

Created with AI, based on recent reviews

Looking at 15,069 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient delivery service, noting excellent communication regarding schedules and timely arrivals. Many highlight the staff's professionalism, politeness, and helpfulness, often going the extra mile to carefully place items. People appreciate the overall smooth service, with many mentioning the quick responses and careful handling of their goods from collection to delivery. However, some customers also noted issues with the product itself, with items arriving damaged or sustaining damage during the collection or delivery process. These instances included items being marked, broken, or crushed, with some reviewers witnessing damage occurring during loading.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, often praising the professionalism... See more

Staff

People report positive experiences with staff, highlighting their professionalism, politeness, and... See more

Service

Users describe positive interactions with service, highlighting the professionalism, friendliness, and... See more

Product

Reviewers mention ambiguous feedback about product condition upon delivery. Many customers report receiving... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the first-rate and very good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company were in constant contact via text and email with me throughout and before the delivery process. They let me know when they'd been scheduled to deliver by the company we used, then when t... See more

Rated 5 out of 5 stars

2 man delivery , turned up on time , and both stan and his work colleague were well mannered , polite and kind , and even took my item to the lounge, very professional and would use this company again... See more

Rated 5 out of 5 stars

#994797 Brilliant lads. Always use this company to deliver mattresses. Easy to use website and always a pleasure to deal with. Best couriers I've used. Many thanks

Rated 5 out of 5 stars

Claudiu Marinescu and his colleague picked up a bicycle from us which was boxed for delivery to eBikeBuyer in England. Tracking information before their arrival was very efficient and Claudiu phoned w... See more

Company details

  1. #7 of 33 best companies in Courier service
  2. #11 of 36 best companies in Courier and Delivery Service
  3. #11 of 37 best companies in Removals Service
  4. #12 of 39 best companies in Removals company
  5. #5 of 9 best companies in Piano moving service
  6. #9 of 28 best companies in Delivery Company

About Proovia Couriers

Written by the company

Proovia Couriers:
Prioritizing Customer and Employee Satisfaction.

Our journey began 8 years ago in Birmingham, with a single container, a brave man, a Sprinter van, and a dispatcher fueled by enthusiasm and a dream. Through hard work and unwavering determination, that dream gradually transformed into reality. Today, we operate from a massive warehouse and office, employing 160 dedicated staff members and utilizing over 60 vans to serve customers daily.

We specialize in courier services, focusing primarily on furniture transportation, including wardrobes, chairs, sofas, desks, tables, and sideboards. Additionally, our expert couriers are trained to handle motorcycles, pianos, and sports equipment. Proovia proudly serves local shops, auction houses, and residents, collecting and delivering items all across the UK.

Contact
Fort Dunlop Office 110B24 9FE, Birmingham, UK

Our primary commitment is to position your items exactly where you want them, without any extra charges.

We understand how crucial it is for you to have your items placed perfectly! We don't merely deliver – we ensure each item is positioned just where it needs to be!

Contact info

4.8

Excellent

TrustScore 5 out of 5

59k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(59,349)

14,403 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Good Fellas central was great....collection guy poor

Good Fellas central was great. Very responsive, knew what was going on, fixed good times. Collection and delivery happened on time.

two issues: It was a bit confusing who i was dealing with - Good Fellas, Steel Trans Ltd, Proovia.

and - really surly and quite unhelpful guy on collection. The delivery guts were fine and professional.

3 August 2026
Rated 1 out of 5 stars

Was given a delivery window of 2-4pm

Was given a delivery window of 2-4pm
Attempted delivery at 6.50
We close at 4 on Saturdays
Delivery was left outside with no communication what so ever
Ridiculous

1 August 2026
Proovia Couriers logo

Reply from Proovia Couriers

Hello,

We are sorry to hear about your experience.

We sincerely apologise that the delivery was attempted significantly outside the confirmed delivery window and that your item was left outside without appropriate communication.

Your feedback has been shared with our Operations and Quality Assurance teams so that the delivery timeline and the actions taken by the delivery crew can be fully reviewed.

Thank you for bringing this to our attention.

Yours, Proovia Couriers

Rated 5 out of 5 stars

Good delivery

Good delivery, brought our new unit up into our flat and placed where we wanted it.

Order 994052

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Professional delivery

Professional, courteous and on time, and more importantly took care of the furniture upon delivery. I would highly recommend and hopefully use them in the future.

1 August 2026
Rated 5 out of 5 stars

Great service

Really easy to book and a great service. Clear communication and fair price. Would definitely use again.

1 August 2026
Rated 5 out of 5 stars

Excellent

So much information sent regarding my delivery, the most informative delivery company I have ever had. Delivery was right on time, courier was polite and helpful, highly recommended

1 August 2026
Rated 1 out of 5 stars

Wouldn’t use this service again

Wouldn’t use this service again. The man (boy) was rude - ignored both me and my mum when we separately said hello. Despite two people being in attendance, decided he would try to carry the heavy bookcase himself - hitting it hard against the end of the van. Only then at my assistance he carried it end to end with my help. Poor all round.

1 August 2026
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Reply from Proovia Couriers

Hello,

We are sorry to hear that your delivery experience did not meet your expectations.

We are particularly concerned to read your comments regarding the professionalism of the delivery crew and the way your bookcase was handled. This is not the standard of service we expect from our teams.

Your feedback has been forwarded to our Quality Assurance team so that the crew's conduct and handling of the item can be fully reviewed and appropriate action taken where necessary.

Thank you for bringing this to our attention.

Yours, Proovia Couriers

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