Was kept fully informed for the delivery schedule, including an update call asking if it was ok to deliver in an earlier timeframe. Once here, it was carefully placed in the room I wanted it in. Excel... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was very impressed by Proovia. The communication was first rate. I was emailed and informed when the delivery would be made and asked to confirm the time was suitable. When the delivery was dela... See more
This company were in constant contact via text and email with me throughout and before the delivery process. They let me know when they'd been scheduled to deliver by the company we used, then when t... See more
Two lads Maradona and David delivered parcel. Very pleasant and bought into house for storage until I'm ready to fit. Very happy with service. Will check condition of item itself later but delivery... See more
Company details
- #7 of 33 best companies in Courier service
- #11 of 36 best companies in Courier and Delivery Service
- #11 of 38 best companies in Removals Service
- #12 of 40 best companies in Removals company
- #5 of 10 best companies in Piano moving service
- #9 of 28 best companies in Delivery Company
About Proovia Couriers
Written by the company
Proovia Couriers:
Prioritizing Customer and Employee Satisfaction.
Our journey began 8 years ago in Birmingham, with a single container, a brave man, a Sprinter van, and a dispatcher fueled by enthusiasm and a dream. Through hard work and unwavering determination, that dream gradually transformed into reality. Today, we operate from a massive warehouse and office, employing 160 dedicated staff members and utilizing over 60 vans to serve customers daily.
We specialize in courier services, focusing primarily on furniture transportation, including wardrobes, chairs, sofas, desks, tables, and sideboards. Additionally, our expert couriers are trained to handle motorcycles, pianos, and sports equipment. Proovia proudly serves local shops, auction houses, and residents, collecting and delivering items all across the UK.
Contact info
Units 115-119 Fort Dunlop Office 110, Fort Parkway, B24 9FE, Birmingham, United Kingdom
- +44 121 314 9848
- support@proovia.delivery
- www.proovia.delivery
4.8
Excellent
59k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Chirita stefan collected my large item…
Chirita stefan collected my large item on time, let me know that he was on his way so was all as the courier planned.
28 July 2026
Unprompted review
Sabin Great service
Sabin Great service. He called 10min out unloaded excellent make a change
28 July 2026
Unprompted review
Absolutely appalling service.
The worst courier company we have ever dealt with! Would not bring the delivery up to our second floor flat and tried to charge us £73 to do so, when the order had free delivery. After checking with their company, they accepted that we don't have to pay anything and were moaning that they can take it up to the first floor only. But the driver had to go out move his van, and they ended up just walking away and drove off, leaving us to take the extremely heavy delivery up two floors ourselves. This is totally unacceptable. Would have put minus five stars if I could. Absolutely appalling service.
28 July 2026
Unprompted review
Reply from Proovia Couriers
Hello,
We are sorry to hear about your experience.
According to our records, the booking information we received for your order stated ground or first floor delivery only.
We must be informed in advance if a delivery requires an item to be carried to the second floor or above. This allows us to arrange the appropriate service and ensure the delivery crew is aware of the access requirements before attending the delivery.
Regardless of the misunderstanding surrounding the delivery requirements, we expect our crews to handle such situations professionally. Your feedback has therefore been passed to our Quality Assurance team for a full review with the delivery crew.
Thank you for bringing this to our attention.
Yours, Proovia Couriers
Good experience
Sabin the deliver driver rang to let me know when he was local was polite and helped with unloading. Good experience
28 July 2026
Unprompted review
Damaged motorcycle by collector
Absolute shambles damaged my motorcycle collecting it ignoring calls and emails seeking legal advice AVOID AVOID AVOID
14 July 2026
Unprompted review
Reply from Proovia Couriers
Hello,
We are sorry to hear about your experience and the damage reported to your motorcycle.
We have contacted our Claims Department directly and asked them to respond to you as soon as possible with an update regarding your case.
Yours, Proovia Couriers
Everything went to plan friendly guys…
Everything went to plan friendly guys would recommend
27 July 2026
Unprompted review
Delivery of doors
Had a delivery of doors through them today, had several phone calls to update me with the expected time, the driver, Japjit, was very polite and left the doors exactly where we wanted them.
Thank you 👍🏻
27 July 2026
Unprompted review
Amazing service as always thanks to…
Amazing service as always thanks to Sabin 👍
27 July 2026
Unprompted review
Sadbin was amazing very helpful overall…
Sadbin was amazing very helpful overall a very positive experience.
27 July 2026
Unprompted review
Excellent job very quick delivery…
Excellent job very quick delivery Mocanu G
27 July 2026
Unprompted review
Sabin please call me in the way very…
Sabin please call me in the way very friendly he take my item care
27 July 2026
Unprompted review
Excellent
Excellent, thank you for your help , we are happy to deal with you again
27 July 2026
Unprompted review
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