Property Stop Reviews 81

I found the company professional and quick in finding me a good tenant.

They kept informed and had all the paperwork well coved.

I will be using them again.

Regards Mark Underwood

From initial meeting with the agent for Property Stop, I was totally relieved to have found a company that I felt was totally trustworthy and had my best interests at heart. I was very keen to get the right type of person as a tenant and Property Stop totally understood this and kept me updated and informed at all times. Having previously used other letting agents, I am all too aware of how initial interest can fall by the wayside leading to bad feelings. I would wholeheartedly recommend Property Stop whose communications have been excellent, polite and swift. I am delighted with the outcome of my letting journey with them.

A very well looked after and happy tenant 😊 I rented properties with property stop in 2014 and 2023. Richard and the team are very efficient open and clear, understanding and helpful to make renting experience smooth as possible. Never had an major issue with the property I am renting currently, but if there is any, 1 email leads to swift response and problem resolved. As a tenant can't ask for more
Thank you guy's 💐

Property Stop have been managing my portfolio since 2019. Throughout that time Property Stop have helped me successfully increase my portfolio by supporting me through recent acquisitions with their in depth professional knowledge and expertise in property management . I wouldn’t use anyone else.

We have been working with Property Stop for 8 years plus and have been very happy with both the level of service and the contact we have had with their friendly and efficient staff. We would highly recommend them for any property management requirements.

The staff at Property Stop are very efficient , helpful, friendly and professional. I have been using them for many years and they look after my properties very well. I would recommend them as letting agents.

I have been using Property Stop for a number of years and did not realise quite how good they were until recently when I had a major maintenance issue. Circumstances meant that the issue had to be dealt with as a matter of urgency and to a high standard and Property Stop and their contractors stepped up to the plate and made the whole experience painless and stress free. Their expertise and experience shone through and many thanks once again to all the team for their input and efforts. Would highly recommend them to anybody looking for a trustworthy agent.

We've been working with Property Stop for 18 years and they've been managing our properties in Chelmsford. We couldn't have asked for better property managers. As landlords, we have always found that they keep us updated and have consistently had our best interests at the forefront of their minds. I couldn't recommend them highly enough. Great team of people!

We joined Property Stop approx 5 years ago having previously been with a very poor managing agent.
The service we have received since has been exemplary. The staff are most helpful and very efficient.
The company have managed our unit most efficiently and have addressed any maintenance issues quickly to ensure that our tenants feel matters are dealt with quickly and to everyones satisfaction.
We have no hesitation in recommending this company to anyone seeking a reliable managing agent

Best agents I have used. Great service, really helpful team, good systems in place

I’ve been using Property Stops fully managed service to look after my property portfolio for the past 3 years.
As I spend a lot of my time overseas I opted for their fully managed service and can honestly say I’ve found the service to be excellent. Rent is always paid promptly and communication has been exceptional when maintenance has been required.
I’m happy to recommend Property Stop to any other landlords considering using the services they offer.

The team at Property Stop have been looking after our flats for many years now. The initial tenancy checks, move ins and condition reports are always good.
On-going they have looked after maintenance issues through a team of contractors who seem to be responsive.
A good team with great communication

As a new landlord the advice and guidance offered to me by Property Stop was superb. They took the stress away and it's comforting to know my investment is being managed by such a competent team.

I appointed Property Stop as my managing agent 3 years ago. I was a first time Landlord. It was always my plan to let my flat for 2 or 3 years to make my move from Essex to Kent easier by avoiding the hassle of property sale in Essex & purchase in Kent. This plan worked as I have had 3 years renting in Kent before actually buying a property. I had 2 meetings with Paul (director), who explained everything I needed to know, as I had never let a property before. The management %rate he offered was very competitive compared with 2 other letting agencies, that I spoke to. Also one of the other agencies had various additional fees, which were all included in Property Stop's management fee. During the entire 3 years the staff in the office were always efficient when I had to contact them. Whenever there was a problem my main contact was Stuart(director), who always gave good advice & sorted out any issues that I had. I definitely recommend existing & new property owners who are letting to use Property Stop.

Chris Tyler

I have let my property with property stop for several years now and they have always been faultless. From the initial contact everything was explained to me in a language I could understand and I was guided through the whole process. They are always happy to offer advice when needed and nothing seems too much trouble for them. I would highly recommend them.

Dear Property Stop

Thank you for the reply to my original review.
The fact that it has taken you approximately three years to respond does indicate that your lowest priority are your tenants.
I find it quite astonishing that it has taken this long to respond, not so say unprofessional and lackadaisical.

Having rented properties previously, we were both well aware of the rems of a tenancy agreement, however, you appear to be missing the point here. We specifically stated that we wanted a long term tenancy, and whilst the initial term of the tenancy would be the 12 month contract you have mentioned, we wanted to be in a situation where the re=tenancy would be renewed on a regular basis.

We were assured by your representative that this would be the case, and that the owners of the property wanted a professional couple to rent the property and provide stability and a regular income. We believed what we were told, although in hindsight we may have been foolish to believe anything we were told when there was the opportunity of commission to be earnt.

Although the planning application you mentioned was submitted after our tenancy began, it transpires that the owners had applied for planning permission a number of times before this one. A fact that seems to have been well known by the neighbours and at least one other estate agent.

Regarding the repairs – the drainage issue was never resolved. A drain survey was carried out, which showed that concrete piping had collapsed. In order to resolve this the kitchen and bathroom floor would have required digging up, and drainage to the main sewer pipe in the road would have had to be renewed. This was never carried out.

During our tenancy a number of emails were sent to Property Stop which were not replied to.
Unfortunately, after the three year gap I’m not sure we still have copies of these.

All in all, we stand by our original review, and you will note that it has taken us less than three years to respond to you.
Which does indicate that there are still people in the world who believe in common courtesy.

I have been a customer with Property Stop for almost 25 years since a purchased my first property in March 2000, during this period as a client I have depended on the owners Stuart and Paul to control and run over 25 properties in their care, during this time I have stayed loyal to PS as I have found no reason to change my management company over the years. the rent is always paid on time and keep me updated with any issues,I have no hesitation in recommending them to any landlord looking for a management company

I’ve had such positive service from Property Stop. No hesitation in recommending them. Stuart is a top bloke.

Property stop have found us back to back great tenants. They have a nice office team and are very easy to deal with.

Very professional service. Thank you for all of your help!