Prospa New Zealand Reviews 

1,195
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently found the process to be fast, efficient, and remarkably easy, making their overall experience smooth and stress-free. Many people praised the staff for being extremely helpful, friendly, and professional, providing excellent customer service and clear communication. Reviewers frequently highlighted the quick response times and the team's ability to understand their needs, offering valuable support. However, some customers also noted issues with poor communication and difficulty in obtaining clear information, which occasionally led to wasted time.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers describing them as professional, friendly, and... See more

Service

Customers had positive experiences with service, often highlighting its speed, efficiency, and ease of... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful, efficient, and... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the process to be quick, easy, and... See more

Response time

Clients share positive opinions on response times, with many reviewers highlighting quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The overall service was great, Saxon was amzing to deal with very straight up and straight forward. So easy to complete and got approved very fast and had money in my account faster than I ever though... See more

Rated 5 out of 5 stars

I was really impressed with how easy it was to apply for funding. The online application was easy to follow and complete. the guy who called me was very friendly and was great to deal with. Once t... See more

Rated 5 out of 5 stars

It was very fast and went smoothly and well, didn’t really expect to it have a good progress with no stress or long waiting and I’m very proud for signing up for this.

Rated 5 out of 5 stars

I found the team that I had dealing with to be extremely helpful and very friendly. They had a great attitude and seemed to be very up to date with what they could offer and or what information was ne... See more


Company details

  1. Non-bank financial service
  2. Alternative Financial Services
  3. Financial advisor

Written by the company

Being a small business owner can be tough, but accessing funds to help you reach your business goals doesn’t have to be. Prospa gets to know you and your business, so we can provide a personalised solution to match your business needs. Business funding is available from $2,000 to $500,000 with a smooth application, quick decision and funding possible in 24 hours. Join the thousands of small businesses who thrive with the support of Prospa.

Business loans made easy.

Written by the company


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1k reviews

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1-star

No recent history of asking for reviews

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4.5

All reviews

(1,195)

70 reviews in the last 12 months

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Rated 1 out of 5 stars

Thank you for returning call but Be…

Thank you for returning call but Be aware and very careful reading the terms before making the commitment as probably isn’t the place ideal for some hairdressers or salons I had a lovely filapino lady who was off straight from the go. So make sure your dealing With a game changer instead of receptionist anywho water off a ducks back take my business to a competitor xx

16 September 2025
Unprompted review
Rated 5 out of 5 stars

I was really impressed with how easy it…

I was really impressed with how easy it was to apply for funding. The online application was easy to follow and complete. the guy who called me was very friendly and was great to deal with.
Once the finance was approved I was really impressed with how quickly the money was in my account.
Would highly recommend so far

11 September 2025
Unprompted review
Rated 5 out of 5 stars

The simplicity and level of…

The simplicity and level of communication was fantastic.

18 June 2025
Unprompted review
Prospa New Zealand logo

Reply from Prospa New Zealand

Hi Stefan, we love delivering on our promises and are committed to providing a fast and transparent customer experience.

Rated 4 out of 5 stars

A lender who thinks outside the box for businesses

We have had a mutually beneficial relationship with Prospa especially with Taylamaree who works hard to benefit the businesses she Manages . Thanks for everything Prospa .

6 June 2025
Unprompted review
Prospa New Zealand logo

Reply from Prospa New Zealand

Hi Mark, thank you for your positive comments.
We agree, Tayla is truly a gem to have on our team!
We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Kind regards, team @ Prospa

Rated 5 out of 5 stars

Very professional staff easy to deal…

Very professional staff easy to deal with.

6 June 2025
Unprompted review
Prospa New Zealand logo

Reply from Prospa New Zealand

Hi Ivica, we appreciate your feedback! We love delivering on our promises and are committed to providing a fast and transparent customer experience. Kind regards, team @ Prospa

Rated 4 out of 5 stars

Very quick

Very quick, easy to talk to

29 May 2025
Unprompted review
Prospa New Zealand logo

Reply from Prospa New Zealand

Thank you, Jamie. We appreciate your feedback! We love delivering on our promises and are committed to providing a fast and transparent customer experience. Kind regards, team @ Prospa

Rated 5 out of 5 stars

Easy application and quick response

Easy application and quick response, certainly felt like the explanation of strategy and purpose of funds was heard and considered.

26 May 2025
Unprompted review
Prospa New Zealand logo

Reply from Prospa New Zealand

Hi Phil, we appreciate your feedback! We love delivering on our promises and are committed to providing a fast and transparent customer experience. Kind regards, team @ Prospa

Rated 1 out of 5 stars

Won't let me pay back

I borrowed money and repayed it only a few days after, but it wouldn't let me repay, causing me to need to pay more because of interest.

20 May 2025
Unprompted review
Prospa New Zealand logo

Reply from Prospa New Zealand

Hi Allen, thanks for your feedback!
Please email us via help@prospa.com, and we will be looking into this further and reach out to you.
Kind regards, the team at Prospa.

Rated 5 out of 5 stars

Awesome thank you so much

Awesome thank you so much

3 May 2025
Unprompted review
Prospa New Zealand logo

Reply from Prospa New Zealand

Hi Reece, thanks for your feedback. We love delivering on our promises and are committed to providing a fast and transparent customer experience.

Rated 5 out of 5 stars

Its not easy being in business in todays "Cost of living crisis"..

Its not easy being in business in todays "Cost of living crisis". When you are in business you rely on people paying you on time so you can pay someone else on time. When this does not happen and cashflow can be a problem. It can be stressful, but the team at Prospa can help reduce the stress so we can keep the people we owe money to happy. The process is quick easy and stress free. Thank you Prospa.

24 April 2025
Unprompted review
Prospa New Zealand logo

Reply from Prospa New Zealand

Hi Kevin, we appreciate your feedback!
We love delivering on our promises and are committed to providing a fast and transparent customer experience.
Thank you, team @ Prospa

Rated 5 out of 5 stars

Friendly

Friendly, efficient and very helpful

22 April 2025
Unprompted review
Prospa New Zealand logo

Reply from Prospa New Zealand

Hi Scott, thank you for your positive comments! Our main focus is always a great customer experience.

Rated 1 out of 5 stars

Avoid Prospa at all cost, it's not worth your sanity

Our business went into liquidation last September and Prospa threatened us in a text (yes a text ladies and gentlemen I kid you not) and because I don't think they know what liquidation means put a caveat on our private dwelling. I'm not sure what they thought they were getting out of that since we cant put it on the market to sell now, thanks Prospa. The staff at Prospa are extremely nasty even when your suffering financially, can't move for employment because you now can't sell your house because of a caveat and the staff hide behind their keyboards and don't answer the 1,000s of emails you send them. I urge you all to avoid Prospa at ALL costs.

Update on Prospa's comment below, they never followed up with me as they said below, so people please DO NOT get sucked into their apologies, they never reply, they have no hearts, for people losing their business and going into financial hardship. They need to realise in liquidation they are NOT the only ones owed money, the bank loans come first, then IRD..Prospa your at the very back of the que.

Another update...Prospa are going to liquidate us...can you liquidate the already liquidated???? I think not...hey staff at Prospa, you're not very bright are you. LIQUIDATE THE LIQUIDATED??????

Yet another update...got a rather long text from Joseph (yup these people are just so professional) this morning Easter Sunday from Complete Credit Aquisitions, now in charge of getting blood out of a stone...geez Prospa you never made contact with our liquidators so now you send us to a credit company....really, so I have had to again explain the situation assuming they might know what liquidation is...in the meantime $5,000 has gone up to a whopping $20,000, but reminder they never got back to us or our liquidator since going into liquidation in September 2024...OMG will the nightmare end!!!!

Yet a further update...today (13 May 2025) we receive yet another email when we have been trying so hard to contact these heinous people who you can never contact back (it's like they do it on purpose) the amount now plus interest to date is $24,223.58 ... was only $728.23 owing and we only had a limit of $18,000 on the day we went into liquidation. PROSPA IS A SOUL SUCKING PACK OF A-HOLES WHO WILL GO TO ALL LENGTHS TO IGNORE YOU BUT THEN CONTACT YOU TO TELL HOW YOU NOW OWE $24,223.58 AND SEND YOU TO DEBT COLLECTORS AND THE INTEREST IS STILL BEING ADDED

31 October 2024
Unprompted review

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