The overall service was great, Saxon was amzing to deal with very straight up and straight forward. So easy to complete and got approved very fast and had money in my account faster than I ever though... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was really impressed with how easy it was to apply for funding. The online application was easy to follow and complete. the guy who called me was very friendly and was great to deal with. Once t... See more
It was very fast and went smoothly and well, didn’t really expect to it have a good progress with no stress or long waiting and I’m very proud for signing up for this.
I found the team that I had dealing with to be extremely helpful and very friendly. They had a great attitude and seemed to be very up to date with what they could offer and or what information was ne... See more
Company details
Written by the company
Being a small business owner can be tough, but accessing funds to help you reach your business goals doesn’t have to be. Prospa gets to know you and your business, so we can provide a personalised solution to match your business needs. Business funding is available from $2,000 to $500,000 with a smooth application, quick decision and funding possible in 24 hours. Join the thousands of small businesses who thrive with the support of Prospa.
Business loans made easy.
Written by the company
Contact info
The Mezzanine Floor, 19-21 Como Street, Takapuna, 0622, Auckland , New Zealand
- 0800 005 797
- info@prospa.co.nz
- www.prospa.co.nz
4.5
Excellent
1k reviews
No recent history of asking for reviews
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We appreciate the team at Prospa…
We appreciate the team at Prospa approving our small buisness loan. Application was done mid morning,with funds in our account that afternoon.
15 January 2025
Unprompted review
Reply from Prospa New Zealand
Thank you, Jimmy - we appreciate your feedback! We love delivering on our promises and are committed to providing a fast and transparent customer experience. Kind regards, team @ Prospa
Great Service. This is our third time we have obtained…
This is our third time we have obtained some short term finance to bridge those occassional low cash flow times. Prospa has made the application process simple and transparent and money requested was in our account within 12 hours.
9 January 2025
Unprompted review
Reply from Prospa New Zealand
Hi Mark and Kym, we’re so happy we've been able to help you out!
We truly value our returning customers, and we are committed to providing a fast and transparent customer experience.
Kind regards, team @ Prospa
The promptness of your loan application…
The promptness of your loan application process is very appreciated.
2 January 2025
Unprompted review
Reply from Prospa New Zealand
Hi David, thanks for your positive feedback! We love delivering on our promises and are committed to providing a fast and transparent customer experience. Kind regards, team @ Prospa
So easy
So easy, so quick and super professional. My bank still hasn’t responded after numerous prompts.
The follow up and automation is superb.
13 December 2024
Unprompted review
Reply from Prospa New Zealand
Hi Jason, we really appreciate you taking the time out to share your experience with us!
We love delivering on our promises and are committed to providing a fast and transparent customer experience.
Thank you! Team @ Prospa
Hassle free application process and…
Hassle free application process and timely response. This credit facility helped me immensely with cash flow over Christmas holiday period
11 December 2024
Unprompted review
Reply from Prospa New Zealand
Hi William, thanks for your amazing feedback. We love delivering on our promises and are committed to providing a fast and transparent customer experience. Thank you for choosing Prospa! team @ Prospa
Prospa was so helpful & excellent customer service
Right from the start Prospa were efficient and their customer service was excellent, very easy and simple application, and they kept us in the loop through the whole process, there was no chasing up needed.
Would definitely recommend them!!
11 December 2024
Unprompted review
Reply from Prospa New Zealand
Hi Michelle,
We love delivering on our promises and are committed to providing a fast and transparent customer experience.
Thank you for this amazing feedback. Team @ Prospa
Fast process and good customer services
Very fast process , good exprience with team prospa
29 November 2024
Unprompted review
Reply from Prospa New Zealand
We love delivering on our promises and are committed to providing a fast and transparent customer experience.
Thanks for your feedback! Kind regards, team @ Prospa
Communication & Efficiency
Excellent Communication, Prompt service and Efdective Application process that was clear Simple & direct
Application & Payout - Seamless
Thanks
27 November 2024
Unprompted review
Reply from Prospa New Zealand
Hi Dipak, thanks for this amazing feedback!
We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Beware of the great job they have done…
Beware of the great job they have done building a reputable-looking brand. These guys are nothing more than a bottom feeding loan-shark business.
I am a small business owner and took out a small loan to help with cashflow in the early stages of my business.
I missed a payment - my bad, but paid it the next day. From that day on at least 25% of my weekly payment was going to penalty fee's.
They never informed me my account was in arrears, due to arbitrary fee's on a payment made one day late.
Completely predatory. For a business that markets themselves as on the side of small business owners, all they're doing is waiting for you to trip over and to come in and capitalise on hidden fee's.
28 November 2024
Unprompted review
Reply from Prospa New Zealand
Hi Nick,
We take these comments very seriously. If there's been a misunderstanding or an issue, please reach out to us directly. We're committed to addressing concerns promptly.
If there's anything specific that has led to this perception, please let us know by emailing us via assistance@prospa.com, so we can investigate.
Kind regards, Team @ Prospa
Very efficient and friendly service…
Very efficient and friendly service from Lou Mose! The decision was made within 24 hours with less paperwork than I expected. Thank you to the team!
22 November 2024
Unprompted review
Reply from Prospa New Zealand
Hi Angelo,
Thank you so much for your kind words.
We really appreciate you taking the time out to share your experience with us—and we agree, Lou is truly a gem to have on our team!
We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Kind regards, team @ Prospa
"I had an amazing experience with…
"I had an amazing experience with Prospa! The team was incredibly efficient and made the entire process so smooth and stress-free. A special thank you to Ilia, who was an absolute pleasure to work with. Ilia’s professionalism, friendliness, and attention to detail truly stood out, and I couldn’t be happier with the level of service I received. Thank you, Prospa, for setting such a high standard!"
13 November 2024
Unprompted review
Reply from Prospa New Zealand
Hi Nico,
Thank you so much for your kind words.
We really appreciate you taking the time out to share your experience with us—and we agree, Ilia is truly a gem to have on our team!
We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Kind regards, team @ Prospa
Great Service
Speedy response, personalised service and easy to talk to
7 November 2024
Unprompted review
Reply from Prospa New Zealand
Hi Rhuel, thank you for this amazing feedback! We love delivering on our promises and are committed to providing a fast and transparent customer experience. Kind regards, team @ Prospa
I paid off my loan but they kept taking money
I organised for early repayment of my loan after refinancing with a bank. I paid the outstanding amount in full and provided remittance of that payment. I then asked for confirmation in writing that no further payments would be taken from my account, and was told that the direct debit would be cancelled. Despite this, funds continued to be deducted from my account. I contacted them and asked for the money to be returned, and even provided evidence via bank statement of the funds being removed from my account. However Prospa have said they cannot find the money and have not returned it.
3 November 2024
Unprompted review
Reply from Prospa New Zealand
Hi John, thanks for the feedback.
Our Customer Support Team is empowered to work with our customers, to come to a solution together. I understand you are not happy with how your situation was handled. Our team has reached out regarding your issue. If there is anything else you require, please let us know.
Kind regards, the team at Prospa.
Staff were great communicators
Staff were great communicators.
The process wasn't convoluted.
Professionalism was on point
28 October 2024
Unprompted review
Reply from Prospa New Zealand
Hi Samuel, thanks for your feedback.
We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Unhelpful
Unhelpful, Misleading advertising,, everything was in the too hard basket....
24 October 2024
Unprompted review
Reply from Prospa New Zealand
Hi Tim, we take these comments very seriously. If there's been a misunderstanding or an issue, please reach out to us directly. We're committed to addressing concerns promptly.
If there's anything specific that has led to this perception, please let us know by emailing us via help@prospa.com, so we can investigate. Thanks, team @ Prospa
great service
I had made contact with Holly Harrison from prospa she made the whole process easy and seamless to increase my business loan
17 September 2024
Unprompted review
Reply from Prospa New Zealand
Hi Joseph, we’re so happy we've been able to help you out! Thanks for your feedback.
We truly value our returning customers and we look forward to welcoming you back soon.
Henry was a real professional
Henry was a real professional. Easy to talk to, service orientated and I felt I had his full undivided attention. He's a real asset to the business.
19 September 2024
Unprompted review
Reply from Prospa New Zealand
Hi Dean, thank you so much for your wonderful feedback.
We really appreciate you taking the time out to share your experience with us—and we agree, Henry is truly a gem to have on our team!
We count ourselves lucky for customers like you. We look forward to working with you again in the future! Thanks, team @ Prospa.
Always helpful and Meg made the process…
Always helpful and Meg made the process seamless
21 September 2024
Unprompted review
Reply from Prospa New Zealand
Thank you so much for your kind words, Brian.
We really appreciate you taking the time out to share your experience with us—and we agree, Meg is truly a gem to have on our team!
We count ourselves lucky for customers like you. We look forward to working with you again in the future! Team @ Prospa
Excellent
Excellent! Got loan for business marketing. Fast approval. Very good. Thanks!
19 September 2024
Unprompted review
Reply from Prospa New Zealand
Hi Vince, we love delivering on our promises and are committed to providing a fast and transparent customer experience. Thank you for this wonderful feedback. Team @ Prospa
The team at prospa were awesome to deal…
The team at prospa were awesome to deal with fast and friendly service with expert advice for what is best for new business customers. By far the best finance place that I have ever dealt with.
12 September 2024
Unprompted review
Reply from Prospa New Zealand
Thanks for the awesome review!
We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
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