Turned up at 1pm for my appointment to have two front Bridgestone Potenza Sport Evo Tyres fitted. My front tracking was also carried out and I had a phone call to say my car was ready for collection j... See more
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A happy cheerful greeting on my arrival. Offered tea & coffee. I was called as soon as my car was ready as promised. Great customer service, I’ve used this particular Protyre numerous times over th... See more
Company replied
The assistance and help given to me at very short notice when I came from work and found I had a flat tyre, the lads at the shop were happy to get me sorted before they finished for the night which I... See more
Company replied
On the whole the service was very good. However, I would have preferred a mechanic explained exactly what work as carried out. Two new tyres had to fitted which considering two new tyres were fitted... See more
Company details
About Protyre Autocare - Ashford The Parade
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
The Parade, Orbital Park, TN24 0HT, Ashford, Kent, United Kingdom
- 01233 500444
4.8
Excellent
2k reviews
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Quality Workmanship and Excellent Service.
Excellent service Worth 5* but after purchase my son pointed Me to the same tyre cheaper, in Ashford.
13 July 2026
May use AI-assist with repliesRead more
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Quick and petfect service
10 July 2026
Reply from Protyre Autocare - Ashford The Parade
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ashford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Ashford The Parade
Dear Nicky Lawrence,
We're glad to hear that you consistently find our team at our Ashford The Parade branch, helpful and that your experiences with us are positive.
We appreciate your kind words.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Tyre pressure on one tyre was low…
Tyre pressure on one tyre was low meaning warning light did not go off
3 July 2026
Reply from Protyre Autocare - Ashford The Parade
Dear Michelle Jeffery,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns have been raised. A manager will investigate into this matter and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Reply from Protyre Autocare - Ashford The Parade
Hello Mark,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ashford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Had some tyres fitted which were…
Had some tyres fitted which were brought through black circle and fitted at protyre. Took the car in and was greeted by friendly staff who took some details in which tyres were to be replaced. I said I would be popping next door to mcdonalds for a drink and they took my phone number and called when the car was ready. It was about 40 mins in total from dropping off to driving away again.
19 June 2026
Reply from Protyre Autocare - Ashford The Parade
Hello Sean,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Ashford branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Ashford The Parade
Hello Jeff,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ashford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Great service by professionals
Great service by professional, courteous staff. Will be going back for more!
26 May 2026
Reply from Protyre Autocare - Ashford The Parade
Dear Rumbi,
Thank you for your wonderful feedback!
We are delighted to hear you received great service from our professional and courteous staff at our Ashford The Parade branch.
We will look forward to welcoming you again in the future.
King regards
Kayliegh
Customer care- Protyre
I was sent home with a damaged wheel…
I was sent home with a damaged wheel nut, which they decided not tell me about, what else would the do to potentially endanger my life without telling me about????
19 June 2026
Reply from Protyre Autocare - Ashford The Parade
Dear Andy Evans,
Thank you for leaving us a review of your experience at our Ashford The Parade centre.
We can see that this matter has already been investigated by the Area Manager following your previous review and he has since reached out you. If you are unhappy with the outcome of this investigation or for any other assistance please do not hesitate to contact us at customerrelations@protyre.co.uk
Best regards,
Eddie
Customer Care - Protyre
Staff were very helpful and cheerful
Staff were very helpful and cheerful. Nothing was to much for them.
17 June 2026
Reply from Protyre Autocare - Ashford The Parade
Hello Leslie,
We are so pleased to hear our in centre team were helpful and cheerful. We appreciate your kind words and look forward to seeing you again.
Best regards,
Eddie
Customer Care - Protyre
Friendly
Friendly, helpful guys from phone call through to getting tyre ordered changed & car collected. 😊
15 June 2026
Reply from Protyre Autocare - Ashford The Parade
Hello Liz,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Ashford branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Everything went smoothly and very…
Everything went smoothly and very professional, staff were very friendly and polite and professional.
15 June 2026
Reply from Protyre Autocare - Ashford The Parade
Hello Mark,
We would like to thank you for sharing your feedback regarding the service you received at our Ashford branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Ashford The Parade
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ashford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Persons at reception were friendly and…
Persons at reception were friendly and knowledgeable.
8 June 2026
Reply from Protyre Autocare - Ashford The Parade
Hello Andy,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ashford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Tyres at Protyre are always good value.
Tyres at Protyre are always a good price, a good choice of booking times and all the staff at Orbital Park are really helpful.
8 June 2026
Reply from Protyre Autocare - Ashford The Parade
Hello David,
We would like to thank you for sharing your feedback regarding the service you received at our Ashford branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Had my F10 530d lowered and took it to…
Had my F10 530d lowered and took it to these guys to fit 20 inch wheels and tyres and sort all the cambers and alignment out , as normal they did an amazing job and totally transformed the car .
Used them for years on most of my cars , they are always my first point of call .
8 June 2026
Reply from Protyre Autocare - Ashford The Parade
Hello Mr Cole,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Ashford branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Great service for A/C refill &…
Great service for A/C refill & excellent value in comparison to others
5 June 2026
Reply from Protyre Autocare - Ashford The Parade
Hello Mr Hoadley,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Ashford branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Very friendly atmosphere and staff
Very friendly atmosphere and staff, prompt service and acceptable pricing 😊
3 June 2026
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