Protyre Autocare - Billingham Reviews 

1,582
TrustScore 5 out of 5

4.8

12 - 13 Leeholme Road, Billingham, TS23 3TA Billingham, Teeside, GB


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Rated 5 out of 5 stars

Been going there for years for Tyre replacements, punctures, wheel change overs and MOT's, which are cheaper than some places by the way. Always a brilliant service and really helpful staff. Drop... See more

Company replied

Rated 5 out of 5 stars

Booked in for a service and mot at 0830,informed them I needed the car back before 1 pm as I had an appointment later that afternoon. They rang me at 1230 all done and all was satisfactory, well pleas... See more

Company replied

Rated 5 out of 5 stars

The Protyre team were absolutely fantastic, fitting me in at short notice for a new exhaust fitting. They proactively spotted issues with tyres and brakes that needed resolving, ensuring that my car s... See more

Company replied

Rated 5 out of 5 stars

My car failed its test I always use protyer they had me back on the road next day they took me home and brought me back. As I am disabled thanks to Harry a loverly young man polite and respectful and... See more


Company details

  1. #9 of 24 best companies in Tyre shop
  2. #3 of 7 best companies in Brake shop
  3. #5 of 10 best companies in Car Battery Shop
  4. #8 of 19 best companies in MOT Centre
  5. #24 of 54 best companies in Car service
  6. #3 of 3 best companies in Wheel alignment service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • 12 - 13 Leeholme Road, Billingham, TS23 3TA, Billingham, Teeside, United Kingdom

  • 01642 565800

4.8

Excellent

TrustScore 5 out of 5

2k reviews

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4.8

All reviews

(1,582)

34,031 reviews in the last 12 months

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Rated 3 out of 5 stars

Booked time slot still had to wait 2 to…

Booked time slot still had to wait 2 to 3 hours.

6 May 2026
Protyre Autocare - Billingham logo

Reply from Protyre Autocare - Billingham

Dear Kevin Egan,

Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

Brilliant service

Brilliant service. I was able to book in the next day for a new tyre. Efficient and friendly service. I even got a report detailing the health of my other tyres and brake pads with recommendations. Absolutely brilliant will definitely be going back

29 April 2026
Rated 1 out of 5 stars

Lacking knowledge and ability

They were unable to complete the front wheel alignment on my car, saying it was done but steering wheel was still off centre. After a second visit to correct their first attempt, they were again unable to correct so I was issued a refund without hassle. Took my car to Halfords autocare and 30 mins later my tracking was completed correctly and steering wheel straight again. I'm left feeling that their mechanics need further training on how to correctly carry out wheel alignment correctly, which is not a good look for such a business.

27 April 2026
Protyre Autocare - Billingham logo

Reply from Protyre Autocare - Billingham

Dear Customer, 

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Billingham branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Rated 5 out of 5 stars

Very gòd competitive pricing

Very gòd competitive pricing. Arranged on line. The local depot was all organised and ready when I arrived. I chose Gt radials they are definitely queiter on the road than the Bridgestones I had on the car.
It to early to say about wear as I have only done about 400 miles. The price on the tyres was the cheapest fitted price I could find.

8 April 2026
Rated 4 out of 5 stars

All good

All good. Just unfortunate I had to use another garage to release the rod end nuts.
Great service in general.

1 April 2026
Rated 5 out of 5 stars

A set of tyres fitted

The car was taken in for a new set of tyres.An appointment was made and tyres fitted with in the specified time.
I am happy with the service provided, thank you.

18 March 2026
Rated 5 out of 5 stars

Brilliant service

Brilliant service. So helpful. And went to every effort to help me . And keep costs down to suit my budget. I will be using them again. And highly recommend them . Great job thanks 😊

18 March 2026

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