Protyre Autocare - Bournemouth Reviews 

1,268
TrustScore 4.5 out of 5

4.6

42-52 Charminster road, Charminster, BH8 8UR Bournemouth, Dorset, GB


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See what reviewers are saying

Rated 5 out of 5 stars

İ have used this pace for so many years , my experience has always been very positive , all our car s tyres supplied by Protyre. Everyone who works there always friendly and profesional.

Company replied

Rated 3 out of 5 stars

I had to have four tyres replaced, was informed there was an hour wait but ended up being over an hour and a half. I understand that sometimes this happens but was given no apology or explanat... See more

Company replied

Rated 5 out of 5 stars

Polite , helpful staff, regas started straight away, good price. Waiting room spacious, clean, wifi, air con, coffee machine. Online booking easy and prices clear. Would use again and recommend.

Rated 5 out of 5 stars

Very helpful. Got an air con regas, which unfortunately did not fix my air con as they found my air compressor has died. However, they removed the gas and confirmed a full refund would be processed. N... See more


Company details

  1. #9 of 24 best companies in Tyre shop
  2. #3 of 7 best companies in Brake shop
  3. #5 of 10 best companies in Car Battery Shop
  4. #8 of 20 best companies in MOT Centre
  5. #23 of 55 best companies in Car service
  6. #3 of 3 best companies in Wheel alignment service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • 42-52 Charminster road, Charminster, BH8 8UR, Bournemouth, Dorset, United Kingdom

  • 01202 444999

4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

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4.6

All reviews

(1,268)

34,393 reviews in the last 12 months

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Rated 1 out of 5 stars

AVOID - Tyres fitted fine BUT two tyres went…

Tyres fitted fine by this outfit two months ago BUT two tyres went down on my 83 year old mother in laws car. We booked her in for a free tyre check and it was suggested by the centre after inspection that they just needed inflating. A week later two tyres went down again so we took the tyres off and both had screws in. Clearly Protyre had no interest in helping and sent us away with two screws, one in each tyre, which was exceptionally dangerous and not appreciated at all! Won’t return to this garage.

29 December 2025
Protyre Autocare - Bournemouth logo

Reply from Protyre Autocare - Bournemouth

Dear Customer, ,

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Bournemouth  branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Rated 1 out of 5 stars

Avoid!

Went in for 4 new tyres only to be told that I needed a new exhaust as well as it had a crack in it and was blowing. Took it to another garage for a second opinion and was told there was nothing wrong whatsoever with the exhaust! Desperate attempt at upselling!

15 December 2025
Protyre Autocare - Bournemouth logo

Reply from Protyre Autocare - Bournemouth

Dear Alison,

Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

Really helpful and friendly staff who…

Really helpful and friendly staff who managed to squeeze me in, meaning I was sorted before going home. Great service. Thank you!! ☺️

13 October 2025
Protyre Autocare - Bournemouth logo

Reply from Protyre Autocare - Bournemouth

Hello Sally,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bournemouth branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 4 out of 5 stars

Tyre puncture

Had a tyre puncture and as found issue whilst garaged chose to jack up car and just take the wheel only to PRotyre Bmth.
Staff member at reception said can do pm of that day and would call. I did have to call them though as heard nothing near closing time. They sorted it then. Good job, £35.

28 November 2025
Rated 5 out of 5 stars

Great service

1 December 2025
Protyre Autocare - Bournemouth logo

Reply from Protyre Autocare - Bournemouth

Hello Darren,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bournemouth branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Very professional service

Very professional service

1 December 2025
Protyre Autocare - Bournemouth logo

Reply from Protyre Autocare - Bournemouth

Hello Neil,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bournemouth branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Fantastic service

I noticed at 16.30 that I had a rear slow tyre puncture.
I went along to my local Protyre in Charminster and received the most amazing service from start to finish.
I have never seen such a clean reception area.

20 November 2025
Rated 5 out of 5 stars

ordered on line 4xtyres offered a slot…best for tyres

ordered on line 4xtyres offered a slot at 14.30 attended and driving away at 15.00 great service courteous and efficient.can definitely recommend.

19 November 2025
Protyre Autocare - Bournemouth logo

Reply from Protyre Autocare - Bournemouth

Hello David​,

We would like to thank you for sharing your feedback regarding the service you received at our Bournemouth branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 4 out of 5 stars

Disappointing wait.booked in for an…

Disappointing wait.booked in for an 8:30 inspection although vehicle wasn’t looked at until 9:10 so your customer booking times are way out.The garage wasn’t busy so you can’t use that as an excuse.apart from that all good.

26 September 2025

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