Protyre Autocare - Cheltenham Reviews 

1,287
TrustScore 4.5 out of 5

4.6

Units C1&C2, Bathwick Tyres, GL51 9PB Cheltenham, Gloucestershire, GB


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Rated 5 out of 5 stars

First time I had used the Cheltenham branch. They fitted 2 new tyres for me and conducted free alignment check, which was a 4 wheel alignment, better than I had been expecting. Work done well and a... See more

Company replied

Rated 5 out of 5 stars

First time I had used the Cheltenham branch. They fitted 2 new tyres for me and conducted free alignment check, which was a 4 wheel alignment, better than I had been expecting. Work done well and as... See more

Company replied

Rated 5 out of 5 stars

I have been using Pro-Tyre Cheltenham for many years and have always received excelled service from the team. I recently took my car in for an MOT. The communication was clear and the process made... See more

Company replied

Rated 5 out of 5 stars

Have to say had a great experience with pro-tyres from booking on-line, to being met by manager Mark and his most helpful team. Car booked in for 8.30 work started promptly while I waited, and complet... See more

Company replied


Company details

  1. #10 of 24 best companies in Tyre shop
  2. #3 of 7 best companies in Brake shop
  3. #5 of 10 best companies in Car Battery Shop
  4. #8 of 20 best companies in MOT Centre
  5. #24 of 55 best companies in Car service
  6. #3 of 3 best companies in Wheel alignment service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Units C1&C2, Bathwick Tyres, GL51 9PB, Cheltenham, Gloucestershire, United Kingdom

  • 01242 584757

4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

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4.6

All reviews

(1,287)

35,562 reviews in the last 12 months

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Rated 2 out of 5 stars

Good tyre price but I won't use their…

Good tyre price but I won't use their MOT service again. My car failed the MOT based on a 3mm hole in the tyre where the technician claimed to see fibres which were not visible when I asked him to show me. It felt like they wanted more tyre sales to hit the ground running with their 2026 sales targets. I don’t trust them.

7 January 2026
Protyre Autocare - Cheltenham logo

Reply from Protyre Autocare - Cheltenham

Dear Guy,,

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Cheltenham branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Rated 5 out of 5 stars

Saved the Day.

On the evening of Monday 22nd December while travelling up the M5 we suffered a blow out of the rear driver’s side tyre. After nearly 4 hours a breakdown truck arrived and swap the blown tyre for the Spare, which of course is a space saver, so no good for us travels the 120 miles home.

So, on the morning of 23rd December, when I was supposed to be in work, I was driving around Cheltenham looking for someone to sort out our blown tyre.

I had tried 3 other places before I discovered Protyre's as they are not visible from the main road, none of which could help, possibly one the next day.

Despite clearly having a full days’ worth of work, and it being so close to Christmas they agreed to help.

They said leave it with us for an and half or so and we will sort it, and true to their word around 80 minutes later they called to say it was sorted.

With agreement they also changed our wiper blades which delighted my wife, who had complained about them on the journey down.

All three members of staff we interacted with extremely friendly (and not in a forced way) and helpful.

It was very stressful breaking down, spending nearly 4hrs on the side of the M5, then an unscheduled overnight stop. But Protyre a light in this Darkness.

23 December 2025
Unprompted review
Rated 5 out of 5 stars

Re-gas

Once again I went to ProTyre for car maintenance and once again I left very satisfied with their work. They even gave me an air conditioning cleaning as a Christmas present. Thank you again.

26 December 2025
Rated 5 out of 5 stars

Excellent service

Mark and his team are excellent. The service is so professional, I use them for my service and mot and recently, the 6 point free winter check.

12 December 2025
Rated 5 out of 5 stars

Another great job, as usual.

Apart from the initial confusion with a new starter on the desk (we've all been new at one time or another), another great job from Protyre. Not only for the MOT, but for what i thought was a slow puncture a few weeks earlier. The engineer pointed out the wheel was cracked and i also needed remedial work on the suspension. Really great job as usual.

17 December 2025
Rated 5 out of 5 stars

Responsive and friendly

Responsive to immediate need from slow puncture.
Polite.

10 December 2025
Protyre Autocare - Cheltenham logo

Reply from Protyre Autocare - Cheltenham

Hello Mr Lewis,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Cheltenham branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Great service above and beyond

Great service above and beyond. Nice coffee and great chat while waiting

8 December 2025
Protyre Autocare - Cheltenham logo

Reply from Protyre Autocare - Cheltenham

Hello Mark​,

We would like to thank you for sharing your feedback regarding the service you received at our Cheltenham branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Professional Protyre team

I've used Bathwick Tyres / Protyre for years as the team have always checked my tyres, honestly advised when they require replacement & guided me on the best option & value for my needs.
They have a new location, but the team remain professional & reliable as always.
Easy to book in & work completed in a timely manner. I could even remain in the waiting area & have a hot chocolate whilst waiting!

28 November 2025
Protyre Autocare - Cheltenham logo

Reply from Protyre Autocare - Cheltenham

Hello Fran,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Cheltenham branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

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