Protyre Autocare - Cheltenham Reviews 

1,287
TrustScore 4.5 out of 5

4.6

Units C1&C2, Bathwick Tyres, GL51 9PB Cheltenham, Gloucestershire, GB


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Rated 5 out of 5 stars

First time I had used the Cheltenham branch. They fitted 2 new tyres for me and conducted free alignment check, which was a 4 wheel alignment, better than I had been expecting. Work done well and a... See more

Company replied

Rated 5 out of 5 stars

First time I had used the Cheltenham branch. They fitted 2 new tyres for me and conducted free alignment check, which was a 4 wheel alignment, better than I had been expecting. Work done well and as... See more

Company replied

Rated 5 out of 5 stars

I have been using Pro-Tyre Cheltenham for many years and have always received excelled service from the team. I recently took my car in for an MOT. The communication was clear and the process made... See more

Company replied

Rated 5 out of 5 stars

Have to say had a great experience with pro-tyres from booking on-line, to being met by manager Mark and his most helpful team. Car booked in for 8.30 work started promptly while I waited, and complet... See more

Company replied


Company details

  1. #10 of 24 best companies in Tyre shop
  2. #3 of 7 best companies in Brake shop
  3. #5 of 10 best companies in Car Battery Shop
  4. #8 of 20 best companies in MOT Centre
  5. #24 of 55 best companies in Car service
  6. #3 of 3 best companies in Wheel alignment service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Units C1&C2, Bathwick Tyres, GL51 9PB, Cheltenham, Gloucestershire, United Kingdom

  • 01242 584757

4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

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4.6

All reviews

(1,287)

35,548 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Excellent service. Staff are all friendly and polite, the mechanic showed me what work was required and why, giving me peace of mind.

25 February 2026
Rated 1 out of 5 stars

Very poor I’ve been coming to this company over…

I’ve been coming to this company over 15 years with lots of different company names.
Never had to wait one week to put one tire on my car till now
And never waited one hour to put one tire on my car till now
I think it’s very poor service. .
I Just wanted one tire, but they started looking for other things that’s wrong with my car to try to get more money out of me
I got the Same tire 11 months ago and they tried to put the price up by 40 pound on me.
Shameful. Outrageous
I will have to think about if I’m coming back to this company again after all these years.

16 February 2026
Protyre Autocare - Cheltenham logo

Reply from Protyre Autocare - Cheltenham

Dear Mr Hibbs,

Thank you for notifying us of your concerns. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Best regards,
Eddie
Customer Care - Protyre

Rated 1 out of 5 stars

Brought my car in for platinum service…

Brought my car in for platinum service which I was advised that everything would be checked and my air con would be re gassed garage had my car all day.When picking up my car I was not advised that my locking wheel nut was broken they advised me that I needed new brakes and discs plus new caliper but I had only just had a mot previously at this garage and there was no advisory stating this my car was passed. I think that your prices are extortionate as I was given a price for doing brakes etc at over 700 pounds spoke with my family when I got home and they were appalled they took me to get car rechecked at their garage where they were informed that my brakes etc were ok so I have informed protyre that I would not be returning and my family were informing trading standards personally I think I should be compensated some of the price of 395 pounds for the service I was given

29 January 2026
Protyre Autocare - Cheltenham logo

Reply from Protyre Autocare - Cheltenham

Dear Patricia Mortiss,

Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

Meriva exhaust problem.

I have a 12 year old meriva the exhaust has never been off in 80,000 miles.
Had a middle section that was split they managed to get it apart saving me a whole new system ,and alot of money.
Gave 5 stars ,From the easy booking service ,good communication about the fault and parts I needed ,they certainly know their stuff.
Excellent service,
Would I recommend or use again......
ABSOLUTELY!!!!!

2 February 2026
Protyre Autocare - Cheltenham logo

Reply from Protyre Autocare - Cheltenham

Dear Mrs Marsh,

We're happy to hear that you had such a positive experience at our Cheltenham branch!

It's great to know we could save you money with our service.

We appreciate your kind words regarding our booking, communication, and expertise.

Thank you for the recommendation!

Thank you for your feedback,

We will look forward to welcoming you again in the future.

Kind regards
Kayliegh
Customer care - Protyre

Rated 1 out of 5 stars

Take advantage of the elderly.

Mother inlaw had MOT there which was a clean pass.

Less than a month later had a service where they baffled her with jargon to upsell to there top packege at over £300.

Then told her her rear break pads discs and caliper needed changing at £700. I had them independantly inspected by a reputable garage i have used for years and were told theres nothing wrong with the breaks and there was 3/4 of the pads left, no disc lip and calipers were operating without fault.

I do not reccomend amyone use them especially as unneccecary upselling and claiming work needs doing that doesnt is illegal. We will be reporting to trading standards.

31 January 2026
Unprompted review
Protyre Autocare - Cheltenham logo

Reply from Protyre Autocare - Cheltenham

Dear Dean,

Thank you for notifying us of your concerns.

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kind regards,
Kayleigh
Customer Care - Protyre

Rated 5 out of 5 stars

All very friendly and professional

Really good communication and very flexible around when to fit me in to suit the other running about I had to do. Tracking was done promptly and the changes made were clearly explained.

No hesitation in recommending!

23 January 2026
Rated 5 out of 5 stars

Cheltenham Protyre 5*

Mark is the most polite and helpful gentleman. They offered to quote and call back - he always did this. The price was competitive .This at Cheltenham team were helpful in sorting my car out. Would highly recommend.

28 January 2026
Rated 5 out of 5 stars

Was experiencing a slow loss of air…

Was experiencing a slow loss of air from one of my new tyres fitted by another tyre fitter, protyre Cheltenham looked at the tyre found a leak around the bead and removed the tyre to see what was happening the tyre bead had been torn by the other fitter - ordered another tyre and will get it fitted by protyre then back to the original fitter to get a refund

23 January 2026
Rated 5 out of 5 stars

Went to these guys with an emergency…

Went to these guys with an emergency flat tire no spare only foam ( didn’t work hole to big, they were very busy but when I explained that I was nearly 2hrs away from home and the state of my tire they were helping straight away.
We sat down to a nice hot coffee in nice warm waiting room 20mins later our car was ready and we continued our journey home. Amazing service and very friendly and helpful staff( especially the guy on the desk) thank you so muc.
Mike and Sally

23 January 2026
Rated 5 out of 5 stars

Life savers

I was 2 hours away from home with a slow leaking tyre. Despite protyre being extremely busy and booked up they understood that I was super anxious about my tyres so they managed to fit me in and replace my tyres after a mobile tyre company did a botched job!! Just a special thank you to them for being so kind and considerate. Would definitely recommend!

7 January 2026

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