Protyre Autocare - Fareham Russel Place Reviews 

1,447
TrustScore 4.5 out of 5

4.7

Russell Place, Fareham, PO16 7SE Fareham, Hampshire, GB


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Rated 5 out of 5 stars

Exceptional advice, guidance and service. I wouldn't trust anyone else with my tyres, having been with them for over 20 years.

Company replied

Rated 5 out of 5 stars

I spent some time price checking where I could get my car air con re gassed and not only was Protyre Autocare the cheapest, they also had 25% off. The engineer on the day was really friendly and e... See more

Company replied

Rated 5 out of 5 stars

I had an engine warning light come up on my car's display. I reported it to Protyre and they booked me in for the following day. They diagnosed the problem, ordered a replacement part, fitted it and r... See more

Company replied

Rated 5 out of 5 stars

The staff were pleasant, efficient and very professional. There was no attempt to sell me anything I didn't really need or carry out any work that was unnecessary, quite the opposite (part repaired n... See more

Company replied


Company details

  1. #9 of 23 best companies in Tyre shop
  2. #3 of 7 best companies in Brake shop
  3. #5 of 10 best companies in Car Battery Shop
  4. #8 of 20 best companies in MOT Centre
  5. #24 of 55 best companies in Car service
  6. #3 of 3 best companies in Wheel alignment service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Russell Place, Fareham, PO16 7SE, Fareham, Hampshire, United Kingdom

  • 01329 220743

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

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4.7

All reviews

(1,447)

33,675 reviews in the last 12 months

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Rated 1 out of 5 stars

Had to wait 6 hours to get my MOT and…

Had to wait 6 hours to get my MOT and Service done plus putting two new tyres on car. Felt that I was pushed to one side for other jobs to go in front of me. also I had to cancel an afternoon appointment as I had no transport to get to the appointment

21 January 2026
Protyre Autocare - Fareham Russel Place logo

Reply from Protyre Autocare - Fareham Russel Place

Dear Mrs Tucker,

Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 4 out of 5 stars

Very professional and friendly

Very professional and friendly. I was taken around my car, once it was hoisted up, to go through what work was needed. I was able to get it completed over two visits to make it a little more lighter on my pocket

21 January 2026
Rated 5 out of 5 stars

Excellent service

Regularly use this branch. Always prompt and return vehicle on time. Good value, pleasant and courteous staff. Highly recommended.

21 January 2026
Rated 5 out of 5 stars

Good value and Conveniently positioned

Other than work necessitating Ford agent attention, I have used Protyre, Fareham, for all car servicing and MoT for many years. Other than minor shortcomings (unable to print wheel tracking details because printer out of ink and, on several occasions attempting to book online and enjoy a £10 - 20 discount, the discount code is not valid at the Fareham branch - one wonders what branch(es) do accept the supposed discount?), I am mostly pleased with the service I receive.

15 January 2026
Rated 5 out of 5 stars

Super duper service

I noticed the car was pulling to one side when driving. I rang the garage and spoke with Biggy? he booked me in straight away and it was a while you wait service. The technician inspected the wheels, tyres and air pressures and said all appeared to be in order. He then carried out wheel alignment. That showed that it needed adjusting. They provided a before and after printout and I was sent on my way. All within 40 minutes. Noticeable difference in the way the car drove straight afterwards. Thank you!

19 January 2026
Rated 5 out of 5 stars

Drew!

Lovely reception. Drew makes everyone feel at ease and is extremely helpful and professional

14 January 2026
Rated 5 out of 5 stars

The staff were great

The staff were great, they checked our tyres thoroughly after a tyre check after a warning on our car. We have been to the same place for several years, and wouldn’t think of going anywhere else.

16 January 2026
Rated 1 out of 5 stars

Different prices to website!!

I tried to use the website to buy tyres, the ones I wanted said limited stock please enquire. I did this twice by leaving a message, it said will contact within 24 hours. Nothing each time, so I phoned. After waiting on hold for 40 mins, they said they can get them, then said they can't do it for the price on the Internet??? They were an extra £30. Protyre are pretty useless and will not part with my money in their direction again!!

15 January 2026
Unprompted review
Protyre Autocare - Fareham Russel Place logo

Reply from Protyre Autocare - Fareham Russel Place

Dear Richard,

Thank you for notifying us of your concerns.

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

Amazing service

Easy access great service and very friendly staff. They just do the work that is needed. I Highly recommend Protyre as they are very trustworthy.

14 January 2026
Rated 1 out of 5 stars

Service team

Service team said my car was all clear to pass the mot. Then when with the mot team it failed and set back the completion time.

10 January 2026
Protyre Autocare - Fareham Russel Place logo

Reply from Protyre Autocare - Fareham Russel Place

Dear Customer,

Thank you for bringing this to our attention. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Efficient

Efficient, well priced service.

12 January 2026
Protyre Autocare - Fareham Russel Place logo

Reply from Protyre Autocare - Fareham Russel Place

Hello Customer,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Fareham branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Work done to time

Work done to time, and a good conversation afterwards on the work needed in the service.

12 January 2026
Protyre Autocare - Fareham Russel Place logo

Reply from Protyre Autocare - Fareham Russel Place

Dear Customer,

We're happy to hear that the service was completed promptly and that you found the conversation about the work helpful at our Fareham Russel Place branch.

Thank you for your positive feedback!

We will look forward to welcoming you again in the future.

Kind regards
Kayliegh
Customer Care - Protyre

Rated 5 out of 5 stars

Booked appointment was on time

Booked appointment to have two tyres fitted actually the car was in the ramp before my allotted time. Quick and efficient service.

5 January 2026
Protyre Autocare - Fareham Russel Place logo

Reply from Protyre Autocare - Fareham Russel Place

Dear pantennas

We appreciate you taking the time to share your feedback!

We're happy to hear that you received quick and efficient service and that your car was seen ahead of schedule for your tyre fitting at our Fareham Russel Place branch.

We will look forward to welcoming you again in the future.

Kind regards
Kayliegh
Customer Care - Protyre

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