Bought a full set of wellies for my 500 Abarth online via Protyre, selected the Guildford centre for fitment. Happy with price of the tyres but the customer service was beyond good. Arrived early, inv... See more
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The staff are awesome, very honest, don't rip u off like some other places and quick to sort things out , would highly recommend
Great experience sending two cars here for tyres change. They were clear up front about schedule irregularities - needed to wait a bit longer on one occasion but in general ok. Wheel alignment check... See more
Company replied
Credit where it’s due — Protyre Guildford deserves all five stars. A big thank you to the whole team for such a positive experience. It’s always good to find a business you’re happy to recommend, and... See more
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Company details
About Protyre Autocare - Guildford Moorfield Road
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
42 Moorfield Road, Guildford, GU1 1RU, Guildford, Surrey, United Kingdom
- 01483 566355
4.8
Excellent
2k reviews
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We arrived in the rain!
We arrived in the rain, the motorhome wouldn’t fit in the garage but regardless of the weather James got his waterproofs on and the fun began! I cannot praise all the staff for the help in finding the correct tyres, the high pressure valve that were out of stock to get us back on the road the same day. They were the most friendly, professional bunch of people and a credit to Protyre👍
8 September 2026
Unprompted review
Reply from Protyre Autocare - Guildford Moorfield Road
Dear Tony,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Guildford Moorfield Road .
We're especially pleased that we could get you back on the road so quickly despite the weather and the challenge of finding the right parts.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Protyre polite and helpful.
Protyre polite and helpful, and my car passed it's M.O.T. what's not to like.
7 September 2026
Reply from Protyre Autocare - Guildford Moorfield Road
Dear Adrian O' Byrne,
Thank you for your review!
We're happy to hear that our team at our Guildford Moorfield Road branch ,was polite and helpful, and that your vehicle passed its MOT.
Thank you for sharing your positive experience!
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Good professional serviced
7 September 2026
Reply from Protyre Autocare - Guildford Moorfield Road
Hello Mr MacCoughlan,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Guildford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Do there best for you
Just great, efficient and communicate well- Becky the manager as always - great service staff and price
4 September 2026
Reply from Protyre Autocare - Guildford Moorfield Road
Hello Customer,
We would like to thank you for sharing your feedback regarding the service you received at our Guildford branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Wheel balance and aligment
I popped in from the street as my Tiguan’s steering wheel was shaking a bit when driving around 70 mph.
At reception, they technically offered a wheel balance and check. I expected that this take a while as I had no time appointment but no more than 15–20 minutes later, they diagnosed the issue and recommended a wheel alignment, hoping this would sort the problem.
Another 10–15 minutes later, and it was all sorted.
It checked it after 2 days when I was next time on the motorway and workek very well, the service and solution were excellent. I will 100% go back next time if I have any issue or I need tyres or any help. They not cheap so this worth mention but the service is very ok.
25 August 2026
Reply from Protyre Autocare - Guildford Moorfield Road
Dear Zoltan Barna,
Thank you for your wonderful feedback! We are so pleased to hear that our team was able to quickly diagnose and resolve the issue with your Tiguan's steering.
It's fantastic to know that the service and solution met your expectations, and we appreciate you recognising the value of our service.
We look forward to welcoming you again at our Guildford Moorfield Road branch in the future.
Kind regards
Kayliegh
Customer care - Protyre
Always a pleasure bringing my car here
2 September 2026
Reply from Protyre Autocare - Guildford Moorfield Road
Hello Albert,
Thank you very much for leaving us this 5-star review.
We always try to ensure our products and customer service are the best they can be to all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at Guildford.
We appreciate your business and hope to see you again.
Best regards,
Eddie
Customer Care - Protyre
Reply from Protyre Autocare - Guildford Moorfield Road
Hello Matt,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Guildford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
EXCELLENT SERVICE
EXCELLENT SERVICE
FRIENDLY INFORMATIVE AND GOOD PRICE FOR SERVICE I REQUIRED
2 September 2026
Reply from Protyre Autocare - Guildford Moorfield Road
Hello Adrian,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Guildford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Don’t trust them
Don’t trust them, they fix things that you didn't ask them to fix without asking you. They changed an oil gasket and catalyst until without my prior knowledge, only to find it was added to the bill.
9 February 2026
Reply from Protyre Autocare - Guildford Moorfield Road
Dear Tendai Chipunza,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns will be investigated into and a manager will be in touch as soon as possible to discuss this further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Protyre in Guildford for MOT and Service
I used Protyre in Guildford for the MOT and service on my vehicle. Service was prompt, efficient and reasonably priced, as usual.
What stands out for me is the quick and simple booking system - direct response to a phone call - and then attention to detail when the friendly staff deal with me.
They are always willing to listen, to help and offer advise on any matter raised.
31 August 2026
Reply from Protyre Autocare - Guildford Moorfield Road
Hello Mr Le Roy,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Guildford branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Friendly and quick service.
Friendly and quick service.
A real contrast to Halfords.
Got me out of a sticky situation.
26 August 2026
Reply from Protyre Autocare - Guildford Moorfield Road
Hello Customer,
We would like to thank you for sharing your feedback regarding the service you received at our Guildford branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Guildford Moorfield Road
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Guildford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Really reliable company and very…
Really reliable company and very helpful friendly staff happy to answer questions and give advice
24 August 2026
Reply from Protyre Autocare - Guildford Moorfield Road
Hello Susan,
We would like to thank you for sharing your feedback regarding the service you received.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team in centre have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Best regards,
Eddie
Customer Care - Protyre
Reply from Protyre Autocare - Guildford Moorfield Road
Hello Michael,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Guildford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Identification of problem excellent
Identification of problem excellent. Work performed to high standard as always. A strong and friendly team worthy of much credit and praise.
24 August 2026
Reply from Protyre Autocare - Guildford Moorfield Road
Hello William,
We would like to thank you for sharing your feedback regarding the service you received at our Guildford branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Excellent experiance
Very pleasent staff both booking in and mechanic, waiting for me when I arrived and got straight on with my MOT ,as I waited I could see on a Tv screen the car being checked. Clear advice given afterwards - one tyre will need replacing soon ,no pressure to buy today ,only quoted a price when requested.This is my third visit and every visit has been equally good. Good price and speedy service.Very pleased
21 August 2026
Reply from Protyre Autocare - Guildford Moorfield Road
Hello Anne,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Guildford branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
From the initial phone call I made to…
From the initial phone call I made to the finished job it was dealt with quickly and professionally.
19 August 2026
Reply from Protyre Autocare - Guildford Moorfield Road
Hello Lois,
We would like to thank you for sharing your feedback regarding the service you received at our Guildford branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Guildford Moorfield Road
Dear ABC,
Thank you for your feedback . We are sorry to hear that your recent visit to our Guildford Moorfield Road branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Reply from Protyre Autocare - Guildford Moorfield Road
Hello Tony,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Guildford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Excellent service with friendly and…
Excellent service with friendly and professional staff. Have been to pro tyres on 3 occasions now and wouldn’t hesitate in recommending to friends, family and colleagues.
15 August 2026
Reply from Protyre Autocare - Guildford Moorfield Road
Hello Anne,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at its best for all our customers. We are delighted to hear that you are happy with the service you received from our team at Guildford.
Best regards,
Eddie
Customer Care - Protyre
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