Protyre Autocare - Guildford Moorfield Road Reviews 

1,604
TrustScore 5 out of 5

4.8

42 Moorfield Road, Guildford, GU1 1RU Guildford, Surrey, GB


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Rated 5 out of 5 stars

We arrived in the rain, the motorhome wouldn’t fit in the garage but regardless of the weather James got his waterproofs on and the fun began! I cannot praise all the staff for the help in finding th... See more

Company replied

Rated 5 out of 5 stars

I used Protyre in Guildford for the MOT and service on my vehicle. Service was prompt, efficient and reasonably priced, as usual. What stands out for me is the quick and simple booking system - dire... See more

Company replied

Rated 5 out of 5 stars

I popped in from the street as my Tiguan’s steering wheel was shaking a bit when driving around 70 mph. At reception, they technically offered a wheel balance and check. I expected that this ta... See more

Company replied

Rated 5 out of 5 stars

The people working in this establishment are all honest polite and sincere practitioners both in the Reception Office and the Work area. I have used them over recent years and I advise people I know... See more

Company replied


Company details

  1. #9 of 23 best companies in Tyre shop
  2. #3 of 7 best companies in Brake shop
  3. #5 of 10 best companies in Car Battery Shop
  4. #8 of 20 best companies in MOT Centre
  5. #24 of 55 best companies in Car service
  6. #3 of 3 best companies in Wheel alignment service

About Protyre Autocare - Guildford Moorfield Road

Written by the company

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • 42 Moorfield Road, Guildford, GU1 1RU, Guildford, Surrey, United Kingdom

  • 01483 566355

4.8

Excellent

TrustScore 5 out of 5

2k reviews

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4.8

All reviews

(1,604)

33,962 reviews in the last 12 months

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Rated 5 out of 5 stars

Always good value

Always good value, great advice and every member of staff is so friendly.
I find it slight daunting knowing what to get or do and I am never made to feel stupid.
Wouldn’t go anywhere else.
Thank you

20 July 2026
Protyre Autocare - Guildford Moorfield Road logo

Reply from Protyre Autocare - Guildford Moorfield Road

Hello Mrs Moyes,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Guildford branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

All staff really nice and professional

All staff really nice and professional, MOT done , instead of tester putting minor on report , he advised and showed the minor to me , very good service would recommend to anyone

15 July 2026
Protyre Autocare - Guildford Moorfield Road logo

Reply from Protyre Autocare - Guildford Moorfield Road

Hello Shane,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Guildford branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Air Con Re-Gas

Very friendly, welcoming & efficient staff who did a great job in re-gassing my Air-Con on a super deal through Groupon

7 July 2026
Protyre Autocare - Guildford Moorfield Road logo

Reply from Protyre Autocare - Guildford Moorfield Road

Hello Joan​,

We would like to thank you for sharing your feedback regarding the service you received at our Guildford branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Great service reliable not over…

Great service reliable not over chargedand given great advice. Thank you all.

29 June 2026
Protyre Autocare - Guildford Moorfield Road logo

Reply from Protyre Autocare - Guildford Moorfield Road

Hello Koala,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Guildford branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Great service

Great service, great price and professional service thank you

15 July 2026
Protyre Autocare - Guildford Moorfield Road logo

Reply from Protyre Autocare - Guildford Moorfield Road

Hello Mr Hamil,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Guildford branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars
Protyre Autocare - Guildford Moorfield Road logo

Reply from Protyre Autocare - Guildford Moorfield Road

Hello Customer,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Guildford branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Free Tyre Check & Puncture Repair

I was able to book a free tyre check on the same day. Informed them of what I thought might be a slow puncture on one tyre. They found a tiny puncture that could be safely repaired rather than having to purchase a new tyre. Good service all round.

13 July 2026
Protyre Autocare - Guildford Moorfield Road logo

Reply from Protyre Autocare - Guildford Moorfield Road

Hello Dr Harvey,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Guildford branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Team at Protyre Guildford were…fantastic

Team at Protyre Guildford were fantastic. Took my car for aircon re-gas but unfortunately there is a leak somewhere so needs specialist to fix. Con on the front desk was really helpful, the technician who looked at the car explained the issue clearly and all the staff and reception team inc James were polite and friendly. We will defintely use them in the future.

10 July 2026
Unprompted review
Protyre Autocare - Guildford Moorfield Road logo

Reply from Protyre Autocare - Guildford Moorfield Road

Hello Shounsha,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Guildford branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

I booked an MOT online for a reasonable…

I booked an MOT online for a reasonable price - arrived early - left car and went for a walk - came back an hour later - car ready - AOK - drove home.
Staff friendly and attentive.

8 July 2026
Protyre Autocare - Guildford Moorfield Road logo

Reply from Protyre Autocare - Guildford Moorfield Road

Hello Mr Horne,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Guildford branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

The staff are very friendly and very…

The staff are very friendly and very helpful

8 July 2026
Protyre Autocare - Guildford Moorfield Road logo

Reply from Protyre Autocare - Guildford Moorfield Road

Hello Customer,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Guildford branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Lewis was just outstanding and very…

Lewis was just outstanding and very knowledgeable! Thank you

6 July 2026
Protyre Autocare - Guildford Moorfield Road logo

Reply from Protyre Autocare - Guildford Moorfield Road

Hello Customer,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Guildford branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

So helpful and very kind,

So helpful and very kind,
Nothing was to much trouble
Thanks to all the team that helped me

3 July 2026
Protyre Autocare - Guildford Moorfield Road logo

Reply from Protyre Autocare - Guildford Moorfield Road

Hello Audrey,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Guildford branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Very helpful

Very helpful, prompt and reliable service. Staff very helpful, friendly and efficient.

3 July 2026
Protyre Autocare - Guildford Moorfield Road logo

Reply from Protyre Autocare - Guildford Moorfield Road

Hello Henry,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Guildford branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Great customer service!

They were very clear with instructions over the phone and helpful. Customer service was great and the car took only 45 mins to re gas the air on... Would defo use again!

26 June 2026
Protyre Autocare - Guildford Moorfield Road logo

Reply from Protyre Autocare - Guildford Moorfield Road

Hello Louisa,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Guildford branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars
Protyre Autocare - Guildford Moorfield Road logo

Reply from Protyre Autocare - Guildford Moorfield Road

Dear Jim,

Thank you very much for leaving us this 5-star review.

We always try to ensure our products and customer service are the best they can be to all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Guildford Moorfield Road branch.

We appreciate your business and hope to see you again in the future.

Kind regards
Kayliegh
Customer care - Protyre

Rated 5 out of 5 stars

Booked for air-conditioning re-gas with…

Booked for air-conditioning re-gas with a groupon voucher. Excellent service right from the start. Well explained including times. I sat and waited and overheard some conversations with customers and the customer service was great. Took less time than expected and would highly recommend protyre.

29 June 2026
Protyre Autocare - Guildford Moorfield Road logo

Reply from Protyre Autocare - Guildford Moorfield Road

Hello Robin,

We're so pleased to hear you had an excellent experience with your air-conditioning re-gas and found our customer service to be great. It's wonderful to know the process was well-explained and efficient. Thank you for your high recommendation!

Best regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Great experience as always

Great experience as always, lady managing reception was fantastic and got us out of a hole with a screw in our tyre. Always have a great experience at Pro Tyre garages.

29 June 2026
Protyre Autocare - Guildford Moorfield Road logo

Reply from Protyre Autocare - Guildford Moorfield Road

Hello Charlie,

We are so pleased to hear you consistently have a great experience with us and that our in centre team could assist with your tyre repair. Thank you for your kind words!

Best regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

There’s never any fuss and you just get…

There’s never any fuss and you just get a brilliant and honest service.

24 June 2026
Protyre Autocare - Guildford Moorfield Road logo

Reply from Protyre Autocare - Guildford Moorfield Road

Hello Andrew,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Guildford branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Friendly helpful and efficient

Friendly helpful and efficient.
I was on a timed delivery when I got a bad puncture Con and team had what I needed in stock and got it sorted. This is the second positive experience I’ve had with pro tyre and I also got to my delivery on time so thanks guys

26 June 2026
Protyre Autocare - Guildford Moorfield Road logo

Reply from Protyre Autocare - Guildford Moorfield Road

Hello Guy,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Guildford branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

All issues resolved with clear…

All issues resolved with clear explanation.

26 June 2026
Protyre Autocare - Guildford Moorfield Road logo

Reply from Protyre Autocare - Guildford Moorfield Road

Hello Michael,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Guildford branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

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