MOT was carried out whilst I waited,comfortable surroundings,could actually watch the test being carried out on a tv link.great feedback from the tester,van passed so very happy.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I suffered an unexpected tyre blow out after falling victim to a rather deep pothole. Luckily not far away from Protyre where I always take my car for tyre changes. As usual I was seen immediately and... See more
Company replied
Took car in early but they started on it straight away and when the tires where fitted they checked the tracking of the front wheels and found a problem, gave me a quote over the phone which I accept... See more
Company replied
Wheel alignment check & AC regas was carried out. Wheel alignment was found to be "In Spec", however upon looking at the printout it appears it is just about in spec. Ideally I'd like it spot... See more
Company details
- #9 of 23 best companies in Tyre shop
- #3 of 7 best companies in Brake shop
- #5 of 10 best companies in Car Battery Shop
- #8 of 20 best companies in MOT Centre
- #24 of 55 best companies in Car service
- #3 of 3 best companies in Wheel alignment service
About Protyre Autocare - Maldon Retail
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
15 West Station Road, Maldon, CM9 6TS, Maldon, Essex, United Kingdom
- 01621 840100
4.8
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service.
Excellent service.
This company has been my go to garage for a few years now and have never disappointed. They are fair and honest people which is not easy to find these days.
12 November 2025
Reply from Protyre Autocare - Maldon Retail
Hello Steven,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Maldon branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Great service as usual
Great service as usual. Good price and the technicians are very informative. Decent car magazines to read and free coffee. What more could you want.
5 November 2025
Reply from Protyre Autocare - Maldon Retail
Hello Dave,
We would like to thank you for sharing your feedback regarding the service you received at our Maldon branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Maldon Retail
Hello Andrew,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Maldon branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Prompt, friendly service
Had a puncture on my way to work. Made it to Protyre, who I always use for my tyres. As usual, very prompt service and very friendly too. Over the years I have come to trust them and I can’t see that ever changing
28 October 2025
Reply from Protyre Autocare - Maldon Retail
Hello Gary,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Maldon branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Maldon Retail
Hello Brian,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Maldon branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Very helpful
29 October 2025
Reply from Protyre Autocare - Maldon Retail
Hello Lucy,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Maldon branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
4 new tyres fitted but on setting incorrect pressures on new tyresthe…
4 new tyres fitted but on setting the tyre pressure monitor on way home it registered 4 different pressures - 30psi 32psi 34psi and a dangerous 39psi. how does a tyre specialist get this wrong on new installation? Also considered £140 very steep for tracking. Almost double that of another local specialist.
27 October 2025
Unprompted review
Reply from Protyre Autocare - Maldon Retail
Dear John Dudley,
Thank you for bringing this to our attention.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Eddie
Customer Care - Protyre
Great service
Booked tyres on line to be fitted at Maldon store, arrived and tyres fitted on time and with no fuss, excellent service.
20 October 2025
Reply from Protyre Autocare - Maldon Retail
Hello Robert,
We would like to thank you for sharing your feedback regarding the service you received at our Maldon branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
When finished car was passed over to me…
When finished car was passed over to me running. I drove home parked in my garage and left for three days. When I went to uae car it would start (keyless) but I could not find the key. I phoned the garage who said they had no idea where it was. After half an hour we found it on the windscreen resting against the wiper. Good job is was dry driving home. The garage told me eventually that they put it there in case car locks itself, followed eventually by an apology. The cost and Implicationsif this key would have been lost would be immense. Not happy
22 October 2025
Reply from Protyre Autocare - Maldon Retail
Dear Mr Rondeau,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Honest, reliable and trustworthy
The guys at Protyre are always very helpful and honest. I do not have any worries that they might be ripping me off, like I do at another garage in Maldon.
Engine fault warning came up on my dash, I took my car straight down, they did a diagnostic check and sorted out the issue. Top Guys.
17 October 2025
Reply from Protyre Autocare - Maldon Retail
Hello Paul,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Maldon branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Maldon Retail
Dear Lisa Cross,
We appreciate you taking the time to share your positive experience you had with our team at our Maldon Retail branch.
We're happy you were satisfied with our helpful service and great price.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
customer care - Protyre
Reply from Protyre Autocare - Maldon Retail
Hello Peter,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Maldon branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Very open and honest advice
Very open and honest advice. Very very helpful. I trust the guys at Maldon Protyre to look after me and my car. Thanks all!
6 October 2025
Reply from Protyre Autocare - Maldon Retail
Hello Daniel,
We would like to thank you for sharing your feedback regarding the service you received at our Maldon branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Friendly service
15 October 2025
Booked at Maldon for aircon regas
Booked at Maldon for aircon regas. Carried out efficiently at time booked and checked rest of car as well.
8 October 2025
Unprompted review
Reply from Protyre Autocare - Maldon Retail
Dear Andrew,
We're happy to hear that your aircon regas at our Maldon branch was carried out efficiently and on time.
We appreciate you mentioning that we checked the rest of your car, too.
Thanks for your positive feedback!
We will look forwards to welcoming you again in the future,
Kind regards
Kayliegh
Customer care - Protyre
Always take my car to protyre for its…
Always take my car to protyre for its MOT. Trustworthy, friendly and reasonably priced
6 October 2025
Reply from Protyre Autocare - Maldon Retail
Hello Sian,
We would like to thank you for sharing your feedback regarding the service you received at our Maldon branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
First class service 👍🏻
4 October 2025
Reply from Protyre Autocare - Maldon Retail
Hello Mr Brinkley,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Maldon branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Very nice people
29 September 2025
Reply from Protyre Autocare - Maldon Retail
Hello Brigitte,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Maldon branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.