A relative recommended we try Protyre at Cannon Park, Mbro and I'm pleased we did. My granddaughter's Alto needed an MOT but failed on a brake pipe. I hadn't realised a repair could be carried out t... See more
Company replied
Location
Switch location14 Cannon Park Road, Middlesbrough, TS1 5JP Middlesbrough, Teeside, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Despite unforeseen technical problems with one of the ramps the Protyre team at Cannon Park still managed to get my MOT done and ready on time Great service again from this branch. Going to get my Air... See more
Company replied
Great customer service and a really good price on tyres and brake fluid change. Even emailed me when their phones were down to let me know my car was ready to collect. Had availability the following d... See more
Company replied
A very pleasant experience. Very friendly staff from the receptionist to the mechanics. Matty Brown carried out the MOT. He explained the advisories to me answering my questions. A comfortable waiting... See more
Company replied
Company details
- #9 of 25 best companies in Tyre shop
- #3 of 7 best companies in Brake shop
- #5 of 10 best companies in Car Battery Shop
- #9 of 19 best companies in MOT Centre
- #23 of 53 best companies in Car service
- #3 of 3 best companies in Wheel alignment service
About Protyre Autocare - Middlesbrough
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
14 Cannon Park Road, Middlesbrough, TS1 5JP, Middlesbrough, Teeside, United Kingdom
- 01642 248100
4.6
Excellent
903 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had a few jobs done off these recently…
Had a few jobs done off these recently Fantastic customer service, I always find these are best prices for parts and for services &mot will definitely be using this garage again.
27 July 2026
Reply from Protyre Autocare - Middlesbrough
Hello Shaun,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Middlesbrough branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Middlesbrough
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Middlesbrough branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Rip off
I took my car here recently for a front wheel alignment as there was 50% off on the website. I'd never usually go for such "deals" but my husband has used the Stockton branch for years with no problem.
When I arrived, I was advised that I'd need a 4 wheel alignment at a cost of £129 and 2 new tyres. The cheapest being a budget tyre at £80 each!!! I'm not sure where they plucked such figures from but I told them I'd take the car elsewhere as their prices were ridiculous. I drove straight to another garage and got a 2 wheel alignment for £45 (4 wheel deemed unnecessary for a car like mine) and 2 new mid-range tyres for £60 each.
I've since checked ProTyres website and I can get a Bridgestone for £79.90, so I'd love to know what this mythical £80 budget tyre is. I'm guessing they saw a lone female and decided it was a good opportunity to rob me for car repairs.
To top it off, I've still not received a refund for the money I paid to book the car in on their website. I'll claim it back through my bank.
21 July 2026
Unprompted review
Reply from Protyre Autocare - Middlesbrough
Dear Deborah Shakeshaft,
Thank you for notifying us of your concerns. We are sorry to hear that your recent visit to our Middlesbrough branch has not been a positive one for you on this occasion.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kindest regards,
Georgia
Customer Care - Protyre
I found when I took my car for an mot…
I found when I took my car for an mot the staff were sociable easy to talk to and efficient in their work.The price of the mot was good compared to some of the other garages 10/10
20 July 2026
Reply from Protyre Autocare - Middlesbrough
Dear LEWIS JOHN,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Middlesbrough branch.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
No call back
called my local center requested to check on availability of 4 tyres no one called back tried online still no feed back
21 July 2026
Unprompted review
Reply from Protyre Autocare - Middlesbrough
Dear John marshall,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Kayleigh
Customer Care - Protyre
Reply from Protyre Autocare - Middlesbrough
Hello Neil,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Middlesbrough branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
I was able to be seen straight away and…
I was able to be seen straight away and have it fixed within the hour.
13 July 2026
Reply from Protyre Autocare - Middlesbrough
Hello Peter,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Middlesbrough branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Always ways come back here because…
Always ways come back here because staff go above and beyond, always good on price and don't even mind waiting for work to be done because it gets done properly
15 July 2026
Reply from Protyre Autocare - Middlesbrough
Hello Jason,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Middlesbrough branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Great customer service
Great customer service and a really good price on tyres and brake fluid change. Even emailed me when their phones were down to let me know my car was ready to collect. Had availability the following day and no hassle. Highly recommend!
10 July 2026
Reply from Protyre Autocare - Middlesbrough
Hello Lewis,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Middlesbrough branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Protyre, Middlesbrough, car repairs and MOTs.
A relative recommended we try Protyre at Cannon Park, Mbro and I'm pleased we did. My granddaughter's Alto needed an MOT but failed on a brake pipe. I hadn't realised a repair could be carried out there so we accepted and off we went for a trip to the shops.
Hats off to the staff at Protyre from receiving us to getting the car through its' test. Matt was very thorough and listed other advisories to keep an eye on. Zara looked after us on a steaming hot day and offered drinks and ice lollies.
I think Protyre should be very proud of their staff at the Mbro branch. We'll be recommending them and coming back for future repairs and MOT tests 👍.
8 July 2026
Unprompted review
Reply from Protyre Autocare - Middlesbrough
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Middlesbrough branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Battling the Heat and Techbical problems! Despite unforeseen technical problems…
Despite unforeseen technical problems with one of the ramps the Protyre team at Cannon Park still managed to get my MOT done and ready on time Great service again from this branch. Going to get my AirCon recharged there soon as well
6 July 2026
Reply from Protyre Autocare - Middlesbrough
Hello Richard,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Middlesbrough branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Middlesbrough
Hello Steve,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Middlesbrough branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Wonderful staffs
Wonderful staffs, good communication. Well attended to and polite in approach.
8 July 2026
Reply from Protyre Autocare - Middlesbrough
Hello Abiodun Adewusi,
Thank you for your positive review. It is great to hear that you found our team at Middlesbrough to be wonderful and had a positive experience. We appreciate your kind words and custom!
Best regards,
Eddie
Customer Care - Protyre
Air con regas
Excellent service.
Phoned just after 9 am and was given useful advice over the phone and booked in for an air con regas later that morning.
When I arrived on site the staff were really helpful and polite.
In under an hour my car was sorted and they even checked the tyres and breaks for me.
I will certainly be back.
9 July 2026
Unprompted review
Reply from Protyre Autocare - Middlesbrough
Hello Mary,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Middlesbrough branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Brilliant customer service good price…
Brilliant customer service good price for an A/C regas (with a groupon voucher) just need to make sure I have the full reference am not just the QR.!!!
8 July 2026
Reply from Protyre Autocare - Middlesbrough
Hello Stephen,
We would like to thank you for sharing your feedback regarding the service you received at our Middlesbrough branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Asda supplied wrong tyre.
Asda sent a car rated tyre in stead of a van rated one.
So Protyre Middlesbrough supplied the correct tyre.
8 July 2026
Reply from Protyre Autocare - Middlesbrough
Hello Customer,
We would like to thank you for sharing your feedback regarding the service you received at our Middlesbrough branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Great friendly service
Great friendly service, gave advice on types of air conditioning. The results were great, system works perfect again and got my family members to use too.highly recommend.
8 July 2026
Reply from Protyre Autocare - Middlesbrough
Hello Iftakhar,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Middlesbrough branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Middlesbrough
Hello Audrey,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Middlesbrough branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
First class service
A very pleasant experience. Very friendly staff from the receptionist to the mechanics. Matty Brown carried out the MOT. He explained the advisories to me answering my questions. A comfortable waiting room with tea coffee provided. I will certainly be using Protyre in the future.
3 July 2026
Reply from Protyre Autocare - Middlesbrough
Hello Gillian,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Middlesbrough branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
great experience
great experience, friendly staff - especially Steve - went the extra mile to get it sorted for me
1 July 2026
Reply from Protyre Autocare - Middlesbrough
Hello Darcy,
We would like to thank you for sharing your feedback regarding the service you received at our Middlesbrough branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.