Another great service experince at Protyre Middlesbrough. Contacted Steve early morning with an issue on my wife's car, he asked if we could bring it straight down and by lunchtime the issue was resol... See more
Company replied
Location
Switch location14 Cannon Park Road, Middlesbrough, TS1 5JP Middlesbrough, Teeside, GB
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Have used Protyre before albeit a different branch. Handed them my keys had a bit of a wait which I expected. Guy came out handed me my keys. Told me where it was parked and walked away. No communic... See more
Company replied
Excellent service. Good price. Excellent communication. Loved having a specific time for tyre fitting as it saves a lot of hanging around. Highly recommended.
Company replied
Came in as van sounded terrible .the lads and lady at reception couldn't be more helpful.as it turned out had a minor collision the next day and they arranged window and mirror replacement .really hap... See more
Company replied
Company details
About Protyre Autocare - Middlesbrough
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
14 Cannon Park Road, Middlesbrough, TS1 5JP, Middlesbrough, Teeside, United Kingdom
- 01642 248100
4.6
Excellent
958 reviews
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I always use Protyre in Middlesbrough
I always use Protyre in Middlesbrough, simply because their staff are professional, friendly and knowledgeable.
They have a 'can do' attitude and are always very fair.
You have a customer for life :-)
29 September 2026
Unprompted review
Reply from Protyre Autocare - Middlesbrough
Hello James,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Middlesbrough branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Another great service experince at…
Another great service experince at Protyre Middlesbrough. Contacted Steve early morning with an issue on my wife's car, he asked if we could bring it straight down and by lunchtime the issue was resolved. Used them many times always helpful knowledgable and willing.
28 September 2026
Reply from Protyre Autocare - Middlesbrough
Hello Steve,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Middlesbrough branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Good clear communication by zara the…
Good clear communication by zara the front of house reception what was happening to my car.
Provides an area to sit in which is cleaned and offered refreshments
Service mot snd work completed good quality
28 September 2026
Reply from Protyre Autocare - Middlesbrough
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Middlesbrough branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Gone the extra mile when there was a…
Gone the extra mile when there was a delay of a part
28 September 2026
Reply from Protyre Autocare - Middlesbrough
Hello Neil,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Middlesbrough branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
long wait and no information
I was booked in for 9am but had to wait for over an hour for them to do the work, then I was advised i need a 4 wheel allignment not 2 wheel allignment I had already paid for, I was told this was due to their website not giving the option for 4 wheel allignment , this cost me a lot more than expected, then when the work was complete I was not told if the car allignment was out or by how much I was just given the car key and I left
16 September 2026
Reply from Protyre Autocare - Middlesbrough
Dear M. MCQUADE,
Thank you for your feedback . We are sorry to hear that your recent visit to our Middlesbrough branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
So different to previous visits.
We have used this company for both of our cars for so many years. As well as this we recommended them to two relatives who also availed themselves of their expertise. The service and friendliness has always been top notch.
This time, for some inexplicable reason, the whole experience was simply awful. To the degree I went home without my car at 4.15pm despite dropping it off at 8.30am and returning to collect it at 2.45pm.
I was told the mechanic was finishing the service at 3pm with an oil change. I found him doing this an hour later. My car was on the ramp awaiting new tyres at 4.10pm. I'd asked for these a full six hours earlier.
I booked a mid morning slot for a premium service and MOT. I dropped my car off as required. I finished up having to call twice to collect it, one of these times being next morning. On the way home a warning light came on concerning the new tyres.
Unbelievably bad considering previous experiences. I was left in reception without news for endless periods and then given false information. Simply shocked.
21 September 2026
Reply from Protyre Autocare - Middlesbrough
Dear Tony Melroy,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Kayleigh
Customer Care - Protyre
Reply from Protyre Autocare - Middlesbrough
Hello Barbara,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Middlesbrough branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Middlesbrough
Hello Joe,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Middlesbrough branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Excellent
Straight forward, down to earth service. Nice staff, no complaints sfter many years of visiting the site. Will be back.
16 September 2026
Well informed staff and Steve kept me…
Well informed staff and Steve kept me informed about about what they were doing with car.Highly recommended.
14 September 2026
Reply from Protyre Autocare - Middlesbrough
Hello Brian,
We would like to thank you for sharing your feedback regarding the service you received at our Middlesbrough branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Tracking for Escort
Took my escort in to get the tracking set up , did a great job I’ll be using these lads again
10 September 2026
Unprompted review
Reply from Protyre Autocare - Middlesbrough
Hello Geoff,
We would like to thank you for sharing your feedback regarding the service you received at our Middlesbrough branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Great service
Great staff , really decent prices quoted for tyres ,
Steve the manager top bloke
10 September 2026
Unprompted review
Reply from Protyre Autocare - Middlesbrough
Hello Tony,
We would like to thank you for sharing your feedback regarding the service you received.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team at Middlesbrough delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Best regards,
Eddie
Customer Care - Protyre
No one time
Their services was great, and staff behaviour was friendly.
Unfortunately they didn't on time.
9 September 2026
Good service
7 September 2026
Reply from Protyre Autocare - Middlesbrough
Hello Heather,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Middlesbrough branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Noisy front side wheel.
Steve and his team quickly identified the problems with my car and fixed them same day. He kept me informed of the work and, when they found the brake discs to be badly worn, Matty called me to advise replacements be fitted and costs. Steve and his team are very professional and I have no hesitation in recommending them.
4 September 2026
Unprompted review
Reply from Protyre Autocare - Middlesbrough
Hello Shaun,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Middlesbrough branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Top garage services
Top garage services. Steve and the guys are professional, helpful and friendly.
2 September 2026
Reply from Protyre Autocare - Middlesbrough
Dear RMS,
Thank you very much for leaving us this 5-star review. We always try to ensure our customer service is the best it can be, so we are delighted to hear you are happy with the service you received from the team at our Middlesbrough branch.
We appreciate your business and hope to see you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Brake pads and disc replacement.
Excellent staff, service and price for my Vauxhall vivaro sportive van brake pads and disc replacement. Thank you to Steve and his team.
Adrian
2 September 2026
Reply from Protyre Autocare - Middlesbrough
Hello Adrian,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Middlesbrough branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
What a great team that are there make…
What a great team that are there make you feel in good hands keep u informed with whats going on with your vehicle and i felt like was getting a great deal
26 August 2026
Reply from Protyre Autocare - Middlesbrough
Hello Aron,
We would like to thank you for sharing your feedback regarding the service you received at our Middlesbrough branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Middlesbrough
Hello Alan,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Middlesbrough branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Steve the manager of the Middlesbrough…
Steve the manager of the Middlesbrough garage is a top bloke nothing ever an issue for him very friendly and work always done to a high standard. I always use this garage and will continue to do so .
26 August 2026
Reply from Protyre Autocare - Middlesbrough
Hello Shaun,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Middlesbrough branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
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