Protyre Autocare - Poole Barter Road Reviews 

1,272
TrustScore 4.5 out of 5

4.5

Unit 1-2 Alder Hills Trading P, Barter Road, BH12 4BJ Poole, Dorset, GB


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Rated 5 out of 5 stars

Solved my problem there and then. Matching my previous price for 2 tyres and fitted them. Allowing me reduced downtime and the ability to earn money. Extremely helpful chap in the office.

Company replied

Rated 5 out of 5 stars

Plenty of parking space on arrival. Greeted by a happy friendly team. Customer service is fantastic overall MOT done really quick I try and use Alder Hills centre for my MOT’s It is definitel... See more

Company replied

Rated 5 out of 5 stars

A kind gentleman guided me to where i should park my car and to see the reception staff. Very friendly " lady" at reception was extremely attentive and helpful. A very happy nice attitude. Car MOT wa... See more

Company replied

Rated 5 out of 5 stars

The manager was very proactive at checking every unusual sound, and not just attending to the more minor work that had been booked in. Thus he insured that the car was safe to drive to the other side... See more

Company replied


Company details

  1. #9 of 24 best companies in Tyre shop
  2. #3 of 7 best companies in Brake shop
  3. #5 of 10 best companies in Car Battery Shop
  4. #8 of 20 best companies in MOT Centre
  5. #24 of 55 best companies in Car service
  6. #3 of 3 best companies in Wheel alignment service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Unit 1-2 Alder Hills Trading P, Barter Road, BH12 4BJ, Poole, Dorset, United Kingdom

  • 01202 722433

4.5

Excellent

TrustScore 4.5 out of 5

1k reviews

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4.5

All reviews

(1,272)

33,287 reviews in the last 12 months

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Rated 5 out of 5 stars

Tyre's fitted

The staff were extremely efficient and courteous. They also booked me in at short notice. The tyres and fitting were also at a competitive price. Very good all round

14 May 2026
Rated 5 out of 5 stars

Excellent service

Excellent service, I didn’t go myself but my wife went with the car because of work. I was afraid they would take advantage of her like some mechanics but not these guys. Everything was explained to her and the issues they saw with the car were the ones I had pointed out. So I can definitely recommend.

13 May 2026
Rated 5 out of 5 stars

Warm and cheerful welcome at reception

Warm and cheerful welcome at reception, very polite and helpful, know their job, car was booked in for complimentary check and also engine management light was showing, waited about 1hr while it was checked, was told what the problem was with car and given a price for work, price was very acceptable, jobs were done in a very acceptable time, price much better than main dealer, staff very helpful and kept me updated throughout, sorry I don't know their names

5 May 2026
Rated 5 out of 5 stars

Service and greeting superb

Service and greeting superb, appointment time adhered to. MOT firm but fair. Overall an excellent company. I have used Protyre for a few years now and they have always been excellent.

28 April 2026
Rated 4 out of 5 stars

Good service at the branch but online order function needs a tweak.

I would have given the experience a 5 but Protyre's pre order on line needs co-ordinating better with the branch where the fitting takes place.
On 2 occasions, the system still allowed me to book in for fitting before the tyres actually arrived at the branch that would do the fitting.
My first experience, only one of 2 tyres arrived and the 2nd one never did get delivered. Tried a different branch this time and despite a late delivery, Toby, the manager at Alder Road, Poole branch made sure that the tyre fitting took place on the same day.
In addition, my order for wheel alignment wasn't possible on the nearside, due to a seized nut on the track rod rod. However, he OK'd it for me to return at a later date, after I got it fixed, to complete the job at no extra charge.
Also, thanks to Jack, the technician, for his expertise.

22 April 2026
Rated 3 out of 5 stars

Previously used this depot with no…

Previously used this depot with no complaints.
However, on this occasion did not initially carryout the tyre replacement as requested, but immediately rectified this on being notified.
Also promised to send the receipted invoice for the job by email, but this has never been received!
Not impressed by service on this visit

15 April 2026
Protyre Autocare - Poole Barter Road logo

Reply from Protyre Autocare - Poole Barter Road

Dear Jan,

Thank you for leaving us a review. We are sorry to hear that your most recent visit had not been as positive as previous ones. 

We have now emailed your invoice over - we do advise to always check your spam folder, just in case.

If you do not receive your invoice or for any other assistance, please do not hesitate to contact us at customerrelations@protyre.co.uk

We apologise for any inconvenience caused.

Kind regards,
Eddie
Customer Care - Protyre

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