My experience with Protyre Autocare - Rhyl was very good. Excellent service right from the beginning. My car was booked for a service and all my questions was answered and advice was given to me i... See more
Company replied
Location
Switch locationKinmel Park Industrial Estate, Royal Welch Ave, LL18 5TQ Rhyl, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolutely fantastic service as always! The staff are always so lovely, friendly and polite, and nothing is ever too much trouble. Had my tyres done and the whole process was really quick and effici... See more
Company replied
Very time efficient. Friendly and welcoming staff members. Adequate seating area. Most importantly a thorough job and would highly recommend. Ciaran Davies was in charge or my MOT and diagnostics prov... See more
Company replied
Took car for mot cost me 917.00 Failed broken spring Tod me I needed to replace both and bolt in 1 tyre told me I needed to replace 2 do car was balanced not sure why I had to replace 2 of each when... See more
Company replied
Company details
About Protyre Autocare - Rhyl
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Kinmel Park Industrial Estate, Royal Welch Ave, LL18 5TQ, Rhyl, United Kingdom
- 01745 777000
4.6
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic Service
Absolutely fantastic service as always! The staff are always so lovely, friendly and polite, and nothing is ever too much trouble. Had my tyres done and the whole process was really quick and efficient. I honestly can't fault them at all. It's always a pleasure dealing with them. Would highly recommend! 😊
31 October 2026
Reply from Protyre Autocare - Rhyl
Hello Laura,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Rhyl branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Excellent friendly service...easy to…
Excellent friendly service...easy to book in, on time in fitting the tyres..would strongly recommend
31 October 2026
Reply from Protyre Autocare - Rhyl
Hello Michele,
We would like to thank you for sharing your feedback regarding the service you received at our Rhyl branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
My experience with Protyre Autocare
My experience with Protyre Autocare - Rhyl was very good. Excellent service right from the beginning. My car was booked for a service and all my questions was answered and advice was given to me in a very professional, warm and friendly manner. I can with all honesty suggest them without any hesitation.
I'm happy with the service done and also had 4 new tyres fitted. Great and trouble free experience.
4 November 2026
Reply from Protyre Autocare - Rhyl
Hello Mrs Lourens,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Rhyl branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Took car for mot cost me 917.00
Took car for mot cost me 917.00
Failed broken spring Tod me I needed to replace both and bolt in 1 tyre told me I needed to replace 2 do car was balanced not sure why I had to replace 2 of each when only one needed replacement I’m a pensioner receiving just my pension so very large cost for me
2 November 2026
Reply from Protyre Autocare - Rhyl
Dear Customer,
Thank you for taking the time to share your feedback.
We can confirm that your concerns will be investigated into and a manager will be in touch as soon as possible to discuss this further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Reliable, thorough and top quality
Very time efficient. Friendly and welcoming staff members. Adequate seating area. Most importantly a thorough job and would highly recommend. Ciaran Davies was in charge or my MOT and diagnostics providing excellent care as well as very informative.
30 October 2026
Reply from Protyre Autocare - Rhyl
Hello Mr Stanley,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Rhyl branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Awful customer service if the staff don't like you!!
I am giving one star for the service technician Kieren who did a great job fixing my car. Thank you Kieren.
I would definitely not use this business again,awful customer service "if your face doesn't fit!!!"
I just wish I had read previous customer reviews & taken the advice of those people & gone elswehere.
As I had expressed I wasn't happy to leave my car with them all day if my car would not be looked at until 2pm, the reception staff's attitude towards me changed & oh my word, did I pay for expressing my opinion!! I was left to sit in reception for 3 HOURS for a very small repair on my car, absolutely appalling. Several other customers came & went. By the time my car was ready to be driven home I was the only person still in the reception area. Shame on the staff!!
26 October 2026
Reply from Protyre Autocare - Rhyl
Dear Melanie Woods ,
Thank you for your feedback . We are sorry to hear that your recent visit to our Rhyl branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
From the moment arrived at the…
From the moment arrived at the department,the whole process was polite and efficient
21 October 2026
Reply from Protyre Autocare - Rhyl
Hello Annabel,
We would like to thank you for sharing your feedback regarding the service you received at our Rhyl branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Staff are amazing
Staff are amazing, extremely helpful and knowledgeable. After wheel alignment and new tyres our car drives live new
21 October 2026
Reply from Protyre Autocare - Rhyl
Hello Anthony,
We would like to thank you for sharing your feedback regarding the service you received at our Rhyl branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
I have one word for this company.Brilliant.
I have one word for this company.. BRILLIANT. We had a blow out and just managed to find them near where we were. They helped on put the spare on and ordered a new tyre. Managed to turn us around faster than they said it would take. I highly recommend this company.
21 October 2026
Reply from Protyre Autocare - Rhyl
Hello Chris,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Rhyl branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
We took our Tesla with alignment…
We took our Tesla with alignment issues, we had two recommended tyres fitted (not the most expensive )staff extremely helpful and easy to commute with .. they made recommendations that were really helpful and would save us money with regards alignment.
We can’t recommend enough
19 October 2026
Unprompted review
Reply from Protyre Autocare - Rhyl
Hello Emma,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Rhyl branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
The man on the desk was very helpful…
The man on the desk was very helpful and had my car sorted on the same day.
16 October 2026
Reply from Protyre Autocare - Rhyl
Hello Mrs Hockridge,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Rhyl branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Took my car in for Mot and service…
Took my car in for Mot and service within the last couple of month staff are all very friendly and helpful. Jobs carried out to a high standard and a clean environment
12 October 2026
Reply from Protyre Autocare - Rhyl
Hello Mr Davies,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Rhyl branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Awful garage
Awful garage, avoid at all costs. MOT tester has an awful attitude doesn’t want to explain anything. Wouldn’t recommend plenty of better garages around.
12 October 2026
Unprompted review
Reply from Protyre Autocare - Rhyl
Dear Jack,
Thank you for notifying us of your concerns. We are sorry to hear that your recent visit to our Rhyl branch has not been a positive one for you on this occasion.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kindest regards,
Georgia
Customer Care - Protyre
Excellent service from ordering to…
Excellent service from ordering to fitting of my 2 budget tyres. Friendly staff and a fast cheap service, booked my tyres and appointment online and was in and out in no time at all, highly recommend this service and experience and will definitely be using again.
30 September 2026
Reply from Protyre Autocare - Rhyl
Hello Philip,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Rhyl branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Well what Tyres and Tracking can I say they are very…
Well what can I say they are very helpful had 2 tyres off them went back to have my Tracking Done all good now will definitely go back again
7 October 2026
Reply from Protyre Autocare - Rhyl
Hello Dean,
We would like to thank you for sharing your feedback regarding the service you received at our Rhyl branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Quick and efficient tyre change
Quick and efficient job and even performed a free tyre alignment check.
7 October 2026
Reply from Protyre Autocare - Rhyl
Hello Michael,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Rhyl branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Never known customer service so bad and…
Never known customer service so bad and such rude staff … and as a result, they’ve lost the business from several vehicles…
Am much happier taking my vehicles to my local experienced mechanic - or as the protyre staff rudely referred to him as “Fred in the shed”… My mechanic is fairly priced, the parts he fits last - whereas protyre are almost double the cost and their parts fail…
6 May 2026
Reply from Protyre Autocare - Rhyl
Dear Customer,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns will be investigated into and a manager will be in touch as soon as possible to discuss this further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Excellent all round service
Excellent all round service - identification of required actions on vehicle. Communications throughout. Timely resolution to carrying out the work.
5 October 2026
Reply from Protyre Autocare - Rhyl
Hello Rob,
We would like to thank you for sharing your feedback regarding the service you received at our Rhyl branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Prompt and efficient service
It was easy to book online. I arrived 10 minutes early and the tyre alignment started almost immediately and was completed within 40 minutes. Pleasant reception area to wait, with a coffee machine and toilet. The staff were friendly and approachable.
26 September 2026
Reply from Protyre Autocare - Rhyl
Hello Mark,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Rhyl branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.