Protyre Autocare - Rhyl Reviews 

1,294
TrustScore 4.5 out of 5

4.6

Kinmel Park Industrial Estate, Royal Welch Ave, LL18 5TQ Rhyl, GB


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Rated 5 out of 5 stars

Anthony,the Manager was amazing throughout the whole process from start to finish, together with Sam and Ben and Liam the engineers. The service was second to none and would highly recommend for profe... See more

Rated 5 out of 5 stars

Always a great experience, using them the second year in a row and find the service very reliable, so I trust the guys at this garage. Would definitely recommend! Always a fair price as well.

Company replied

Rated 5 out of 5 stars

Booked an MOT at Protyre Rhyl. Nice welcome on arrival with friendly and professional staff. Comfortable waiting area with free coffee, highly recommended.

Company replied

Rated 5 out of 5 stars

I booked for an MOT. Easy online booking system Friendly and helpful staff Competative price Already recommended to friends and family

Company replied


Company details

  1. #10 of 24 best companies in Tyre shop
  2. #3 of 7 best companies in Brake shop
  3. #5 of 10 best companies in Car Battery Shop
  4. #8 of 20 best companies in MOT Centre
  5. #24 of 55 best companies in Car service
  6. #3 of 3 best companies in Wheel alignment service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Kinmel Park Industrial Estate, Royal Welch Ave, LL18 5TQ, Rhyl, United Kingdom

  • 01745 777000

4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

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4.6

All reviews

(1,294)

35,519 reviews in the last 12 months

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Rated 5 out of 5 stars

Great guys who know what they are…

Great guys who know what they are doing, what more do you want.

8 June 2026
Protyre Autocare - Rhyl logo

Reply from Protyre Autocare - Rhyl

Hello Don,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Rhyl branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 1 out of 5 stars

Was told I needed extensive repair to…

Was told I needed extensive repair to exhaust system(which was replaced by Rhino 12months/2000 miles ago) and given estimate in excess of £300. Took the car elsewhere, exhaust just needed a joint tightening for £20. I was advised to avoid Rhino due to excessive costs but having used previously decided against that advice-I will not return to Rhino again and will advise others to avoid.

5 June 2026
Protyre Autocare - Rhyl logo

Reply from Protyre Autocare - Rhyl

Dear Mrs Jones,

Thank you for notifying us of your concerns regarding the quoted work. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Very pleased with my visit to Protyre

Had my aircon regassed at the Rhyl branch and couldn't be happier with the result. The lads and lasses kept me informed as to the progress of the job whilst I sat in the pleasant waiting area, and the car is now lovely and cool, even in the hottest weather. Will certainly use this company again.

3 June 2026
Rated 5 out of 5 stars

My first time at this garage

My first time at this garage. I was traveling back home to Scotland when my tyre pressure light came on.

I could see all the tyres were inflated - however the lights stayed on. I attended the buckley site after a quick google search.

First impressions were fantastic. The garage is in a big site - there was no parking but I could see that all the ramps were in use, the reception was full of other customers there were two people battling the phones and a 3rd dealing with every customer.

I initially thought I was going to told to book but when I started explaining my situation, Anthony took the time to listen. His attention was solely on my dilemma. Within minutes Anthony took my keys and got it on a free ramp. He check it out and checked the pressures. Thankfully all the tyres were fine and just needed inflating slightly.

I couldn’t be more thankful

I was advised my MOT was due (which I knew) - I felt I was in good hands !

An absolute credit !!

Thanks to Anthony and his team I got home safe and sound.

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Arrived at Protyre Rhyl today with a…

Arrived at Protyre Rhyl today with a nail in my tyre - I could see the place was busy - cars everywhere.

Went in and spoke with the chap with a beard and he advised i could be waiting up to an hour. 20 minutes later I was leaving !!

Couldn’t help me enough.

Thank you !!

28 May 2026
Unprompted review
Rated 1 out of 5 stars

BEWARE BEWARE BEWARE

BEWARE BEWARE BEWARE

UPDATE 2nd June 2026. I previously took my car twice to pro tyres for 2 free checks. One for steering wheel and one for suspension. Guess what? They missed that it needed work. Needed a new O/S/F top strut mount. I knew something was wrong but wasn't sure what. Save yourself the time and hassle and use someone else

UPDATE AS per reply below, an area manager did not contact me nor was anything investigated. I just got an email from Anthony Owens who manages the place defending himself and covering his back for his manager (who was copied in) No accountability. Stay clear if you need any work doing. Don't believe the exorbant amounts they quote. Look elsewhere and shop around before believing their bs. Anthony also openly complains and bad mouths other customers, not only in front of the customers in the waiting room, but he also complains to them, going into detail how annoying another customer is. He should not be in management

UPDATE: I got the clutch sorted for £600 elsewhere with an OE standard clutch kit. Please don't get swindled by these unscrupulous people.

My Yaris needed a new clutch. Got told it was £1600 and it would take 7 hours. I knew it didn't take that long and I knew the price was daylight robbery. I left and emailed Anthony Owen the manager and asked for a break down of the costs. £100 an hour labour charge and and everything else came to £1200 which is still ridiculous and more than double the price of other garages. He then said his colleague Sam quoted me £1400 and I replied my ears work fine.

Disgustingly unprofessional. Don't bother using these guys. Especially if you are a woman. They think you are a bit thick and quote ridiculous prices like it's standard.

20 May 2026
Protyre Autocare - Rhyl logo

Reply from Protyre Autocare - Rhyl

Dear Mandy,

Thank you for notifying us of your concerns regarding the quoted cost. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Great service

Great service - booked in for a replacement tyre. I turned up early and they started straight away. I was in and out within 25 minutes.

11 May 2026
Rated 5 out of 5 stars

Top class

Once again a first class service. The staff are knowledgeable and friendly, nothing is too much trouble. Always offer a good deal, no hard sell. The free tyre check is most welcome. Would highly recommend.

11 May 2026

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