Booked an MOT at Protyre Rhyl. Nice welcome on arrival with friendly and professional staff. Comfortable waiting area with free coffee, highly recommended.
Location
Switch locationKinmel Park Industrial Estate, Royal Welch Ave, LL18 5TQ Rhyl, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The website choice was so extensive that I called the office for advice on which tyres would suit best. The office were very knowledgeable & honest in their opinions. Suitable tyres were in stock,... See more
Company replied
I am very satisfied with the service I received; the customer care was completely professional and fair. This was the second time I had brought the car back regarding a previous issue that had... See more
Tremendous service yet again from the team. They had supplied me with a list of repairs that needed doing on my car on my last visits for air conditioning recharge and a new tyre. The car was booked i... See more
Company replied
Company details
- #9 of 24 best companies in Tyre shop
- #3 of 7 best companies in Brake shop
- #5 of 10 best companies in Car Battery Shop
- #8 of 20 best companies in MOT Centre
- #23 of 55 best companies in Car service
- #3 of 3 best companies in Wheel alignment service
About Protyre Autocare - Rhyl
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Kinmel Park Industrial Estate, Royal Welch Ave, LL18 5TQ, Rhyl, United Kingdom
- 01745 777000
4.6
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Arrived and got it straight on the ramp…
Arrived and got it straight on the ramp and changed the tyre.
Staff were friendly, fast, efficient and was all done in half an hour.
Will definetly fo there again and would highly recommend them.
3 August 2026
Reply from Protyre Autocare - Rhyl
Hello Tom,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Rhyl branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Shocking customer service!
Visited Bodelwyddan Rhino garage today as I needed new tyres for my car but unsure about a couple of them as to whether they needed replacing so asked the man if someone could visually check how many I needed so they could be ordered and fitted when they had an appointment.
I was told No! there was nobody available for a 60 sec visual inspection so they could be ordered and I could book it in for whenever they had an appointment I asked again is no one available just to have a quick glance for me? Answer was No again!
Reason because he was snowed under with all his paper work and all the others were busy working on cars I was told to come back tomorrow.
There were 3 of them at desks in the reception but only one person on the phone and no other customers waiting.
Appalling customer service and clearly don’t want the business!
Well you have just lost my custom and my families and anyone else I can warn off!
Just been to another garage with a totally different attitude towards there customers, advice received in 60 secs order placed and being fitted tomorrow
Protyre just lost my sale of £400
Avoid this place like the plague if you can.
Protyre…. don’t bother with the standard auto reply won’t be returning
31 July 2026
Unprompted review
Reply from Protyre Autocare - Rhyl
Dear Heather Fairs,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Kayleigh
Customer Care - Protyre
Did the job with no fuss
29 July 2026
Reply from Protyre Autocare - Rhyl
Hello Chris,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Rhyl branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Anthony and team give excellent service
Excellent service always willing to help given by Anthony Sam and team
27 July 2026
Reply from Protyre Autocare - Rhyl
Hello Mrs Day,
Thank you very much for leaving us this 5-star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from Anthony and the team at Rhyl.
We appreciate your business and hope to see you again.
Best regards,
Eddie
Customer Care - Protyre
Great service by the staff
Great service by the staff, good price and got seen quickly. 👌
27 July 2026
Reply from Protyre Autocare - Rhyl
Hello Michael,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Rhyl branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Booked the car in online
Booked the car in online, for a Air con regas. Did the job same day, no fuss.
22 July 2026
Reply from Protyre Autocare - Rhyl
Hello Keith,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Rhyl branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
I highly recommend Samuel and the team
I highly recommend Samuel and the team! They recently carried out both work and an air conditioning re-gas on my car, and the service was outstanding from start to finish.
The team were professional, friendly, and clearly knowledgeable. They explained everything clearly, completed the work quickly, and made sure my car was running perfectly before I left. My air conditioning is now ice cold, and the tyre work was completed to a very high standard.
It's refreshing to find a garage that genuinely cares about its customers and takes pride in its work. Samuel and the team went above and beyond, and I wouldn't hesitate to return in the future.
Excellent service, great value, and a fantastic team. Highly recommended! ⭐⭐⭐⭐⭐Well done Samuel. Even though I live in Warrington I will use these guys every time I am in St Asaph.
17 July 2026
Reply from Protyre Autocare - Rhyl
Hello Babs,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Rhyl branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Office Gave Excellent Advice
The website choice was so extensive that I called the office for advice on which tyres would suit best.
The office were very knowledgeable & honest in their opinions.
Suitable tyres were in stock, the fitting was booked in for same day & the job undertaken in 30 minutes.
No drama, no worries, good professional service.
22 July 2026
Reply from Protyre Autocare - Rhyl
Hello Philip,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Rhyl branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
The staff were all very pleasant
The staff were all very pleasant and answered all my questions. Also it was nice having a free coffee machine for a change, unlike other places
20 July 2026
Amazing staff who always go above and…
Amazing staff who always go above and beyond with my Isuzu that is notoriously difficult to get parts for.
Thanks again for a great experience.
20 July 2026
Reply from Protyre Autocare - Rhyl
Hello Mr Fell-Crook,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Rhyl branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Once we had got the correct booking
Once we had got the correct booking, the team delivered a prompt courteous service. It took a while to get the correct booking as the website doesn’t seem to like iPhones.
15 July 2026
Reply from Protyre Autocare - Rhyl
Dear C G ,
Thank you for your feedback.
We are pleased to hear that you had great service from the team once the correct booking was located at our Rhyl branch.
However, we are sorry to hear there was an issue with the booking confirmation due to using an iPhone.
We would like the chance to investigate this matter further for you; therefore, your concerns have been brought to the attention of the Manager, and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Knowledge
The staff were very helpful and friendly the prices are average great service easy to book on line and they are quick
7 July 2026
Reply from Protyre Autocare - Rhyl
Hello Michelle,
We would like to thank you for sharing your feedback regarding the service you received at our Rhyl branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Nice friendly staff ,comfortable…
Nice friendly staff ,comfortable waiting area ,good price
10 July 2026
Reply from Protyre Autocare - Rhyl
Hello Mrs Woodhouse,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Rhyl branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
I turned up at 9.45am they took my car…
I turned up at 9.45am they took my car straight away . I went for a coffee and when I got back my car was all done. All done in 20 mins excellent service also all the staff very polite and professional. Will defo us again
8 July 2026
Reply from Protyre Autocare - Rhyl
Hello Keith,
Thank you for taking the time to share your positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers. We are delighted to hear that you are happy with the efficient and professional service you received from the team at Rhyl. We look forward to seeing you again.
Best regards,
Eddie
Customer Care - Protyre
Reply from Protyre Autocare - Rhyl
Hello Jean,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Rhyl branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
I had an oil change and they left the…
I had an oil change and they left the dipstick out causing oil to spray out in engine bay.
8 July 2026
Reply from Protyre Autocare - Rhyl
Dear Brin,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns have been raised. A manager will investigate into this matter and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Easy website to use
Easy website to use, competitive tyre prices friendly staff, quick and efficient service thank you
8 July 2026
Reply from Protyre Autocare - Rhyl
Hello Stephen,
We would like to thank you for sharing your feedback regarding the service you received at our Rhyl branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Had 2 x Yokohama tyres fitted on the…
Had 2 x Yokohama tyres fitted on the back, I booked and bought the tyres through RAC Tyres and the only fitters in the area were Rhino so they were not my first choice for fitters.
Tyres seem to be fitted okay with no issues but my concern is that there was no protective covers used in my car and I didn’t notice until I got home (due to sun glare) that the floor mat was filthy and the seat was dirty too. Now this is not a brand new car (6 years old) but we have only had the car for a few weeks so the floor mats were new and we keep our car clean so I didn’t appreciate them making it dirty.
8 July 2026
Reply from Protyre Autocare - Rhyl
Dear David,
Thank you for your feedback . We are sorry to hear that your recent visit to our Rhyl branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Reply from Protyre Autocare - Rhyl
Hello Christopher,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Rhyl branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
It was so easy to book a slot and pay…
It was so easy to book a slot and pay online. My 1st visit and I was very impressed with the service, the place was very clean and tidy. I will be using them going forward for servicing and mot.
Staff were pleasant and a credit to the company.
2 July 2026
Reply from Protyre Autocare - Rhyl
Hello Lindsey,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Rhyl branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.