Already written a review for this. Company replied saying they would phone but guess what didn’t bother. Then trust pilot has asked for another review maybe to remove the original. Poor show by trust... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fantastic service from the team in Stourbridge, quickly providing the battery I needed at a good price, along with additional checks to make sure my vehicle was fully functional. Will definitely be us... See more
Company replied
I was greeted by the friendly receptionist and had a delicious hot chocolate dwhile I waited a very short while for new wipers to be fitted to my car and the screen wash refilled. Very good efficient... See more
Company replied
I liked that I could book an appointment, so less waiting time. Tyre changed promptly. Tracking checked and retracked. Fault with car pointed out by tracking engineer. Car is handling much better.... See more
Company replied
Company details
- #9 of 24 best companies in Tyre shop
- #3 of 7 best companies in Brake shop
- #5 of 10 best companies in Car Battery Shop
- #8 of 20 best companies in MOT Centre
- #23 of 55 best companies in Car service
- #3 of 3 best companies in Wheel alignment service
About Protyre Autocare - Stourbridge
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Camp Hill, Wordsley, DY8 4AF, Stourbridge, West Midlands, United Kingdom
- 01384 261215
4.8
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very efficient and good price
5 January 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Protyre Autocare - Stourbridge
Dear Sarah,
We appreciate you taking the time to leave us this fantastic review!
We're so happy to hear that our team at our Stourbridge branch were friendly and helpful to you.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer Care - Protyre
Great service fast response …
Great service fast response and a good price. Always the same at Protyre. Nice new waiting room too.
27 December 2025
Reply from Protyre Autocare - Stourbridge
Dear Kevin,
We're happy to hear that you consistently receive great service, fast responses, and good prices from our team at our Stourbridge branch .
We're also glad you like the new waiting room.
Thank you for your positive feedback!
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer Care - Protyre
Staff always very friendly and helpful
Staff always very friendly and helpful. Work carried out quickly.
31 December 2025
Absolute legends
Absolute legends! I’d been up to stay with family for Christmas, on Boxing Day my car seemed to be suffering from a dragging brake on the rear left wheel. I thought I wouldn’t have a chance in hell getting the car looked at, let alone sorted for a return drive home to Cornwall on the 27th.
Just a phone call to these amazing people and not only did they manage to look at the car but they were able to rectify it in 4 hours! They were honest and professional from the outset, they never promised that they’d be able to fix the car. However, within an hour of me dropping the car off they advised all the works required and even managed to get us going by 15:30.
Thanks for all your efforts the car sailed back to Cornwall without an issue. Could not recommend this garage enough.
27 December 2025
Unprompted review
Reply from Protyre Autocare - Stourbridge
Hello Liam,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Stourbridge branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Fast service
Sorted my car next day with what was needed at a fair price, will definitely recommend and use again
17 December 2025
Reply from Protyre Autocare - Stourbridge
Hello Nick,
We would like to thank you for sharing your feedback regarding the service you received at our Stourbridge branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
As always I received great service.
As always I received great service from all the staff at CHEMIX Protyre.
They are very efficient and I cannot fault them. All the equipment has been renewed since the dreadful fire.
Go there !!
19 December 2025
Definiyely return again nt was…
They were courteous .My appointment was dealt with on time. All the staff were very helpful, even one mechanic who walked in for a drink offered to get me a drink as he was coming in for one. The waiting area was comfortable and warm.
17 December 2025
good sevice
17 December 2025
Friendly and helpful staff
Friendly and helpful staff, Item in stock so fitting sorted quickly, comfortable waiting area with great drinks machine.
4 December 2025
Great service
Great service. I had a free battery check to confirm my suspicions which resulted in a new battery being supplied and fitted. The one required was not in stock but was delivered and fitted in less than an hour.
1 December 2025
Reply from Protyre Autocare - Stourbridge
Hello Paul,
We're happy to hear that you received great service from the team in centre! Thank you for your positive feedback.
Best regards,
Eddie
Customer Care - Protyre
Pleasure to deal with.
Pleasure to deal with. Very friendly and efficient staff and helpful advice. Comfortable waiting area and kept fully up to date with progress.
1 December 2025
Reply from Protyre Autocare - Stourbridge
Hello Richard,
We would like to thank you for sharing your feedback regarding the service you received at our Stourbridge branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Highly recommended
Great communications from staff when car was dropped off and ready to collect. Friendly staff
20 November 2025
Great staff
Great staff, knew what they were talking about. Good deal on the tyres. Excellent service.
2 December 2025
I was concerned about brakes squealing…
I was concerned about brakes squealing so had a completely free brake check while I waited. Very professional service
26 November 2025
Very helpful and honest
Very helpful and honest. I was kept informed of the work over the day and even saved some money after they determined some of the work wasn’t required.
1 December 2025
Reply from Protyre Autocare - Stourbridge
Hello,
We're happy to hear that you found our team in centre helpful and honest! Thank you for your positive feedback!
Best regards,
Eddie
Customer Care - Protyre
Very informative,very efficient Great…
Very informative,very efficient Great job for a reasonable price
1 December 2025
Reply from Protyre Autocare - Stourbridge
Hello Michael,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Stourbridge branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Stourbridge
Hello Alan,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Stourbridge branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.