Protyre Autocare - Stourbridge Reviews 

Great service , knowledgeable staff , very helpful . Highly recommend

Excellent and Professional Service
Good, honest and accurate assessment which cost me more than anticipated! Not a negative but positive outcome as I needed more tyres (Four instead of two) and a four wheel alignment. The Assistant Mgr (Jake) kept my wait to a minimum when costing the additional tyres, whilst the fitter carried out a thorough, professional and careful fit and balance. The star of the show for me is Simon the four wheel alignment specialist. Now this man knows his ‘stuff’ and doesn’t mind imparting his vast knowledge with you! He is extremely efficient, professional and the expert that reassures you that this essential process is in very safe hands. Simon needs to be on a pedestal, sharing his ‘best practice’ throughout the group so that we can all experience his mastery of his ‘art’. Yes, it has cost me a lot, however, what price can you put on preventative maintenance and ultimately yours and others safety. I will most definitely revisit and recommend to all…A ‘Well done’ to a great team effort. Steve Prescott

Excellent and Professional Service
Good, honest and accurate assessment which cost me more than anticipated! Not a negative but positive outcome as I needed more tyres (Four instead of two) and a four wheel alignment. The Assistant Mgr (Jake) kept my wait to a minimum when costing the additional tyres, whilst the fitter carried out a thorough, professional and careful fit and balance. He was meticulous and discovered the reason that I had been losing air sporadically (a slow puncture) This had been misdiagnosed by two well known tyre companies who had failed to identify the cause of the problem…a cracked rim! A simple weld cured the problem and potentially a catastrophe!! Well done once again to the fitter.
The star of the show for me is Simon the four wheel alignment specialist. Now this man knows his ‘stuff’ and doesn’t mind imparting his vast knowledge with you! He is extremely efficient, professional and the expert that reassures you that this essential process is in very safe hands. Simon needs to be on a pedestal, sharing his ‘best practice’ throughout the group so that we can all experience his mastery of his ‘art’. Yes, it has cost me a lot, however, what price can you put on preventative maintenance and ultimately yours and others safety. I will most definitely revisit and recommend to all…A ‘Well done’ to a great team effort. Steve Prescott

I felt very pressured to have very expensive work done there and then, mainly, I believe, because they had no work booked that afternoon. It was too dangerous to drive my car apparently, even though my brake sensors had not yet alerted me to an imminent need to change. I also think I was overcharged compared to the quote for the same work 4 months earlier at Halesowen branch by over £100.
Following a conversation with protyre this matter has now been resolved.

I have used Protyre Stourbridge many times in the past for different things as their customer service and attention to detail is excellent. As before I was not disappointed on my last visit too. Thank you Protyre Stourbridge.

Very good service. Retained most of the service staff and mechanics after recent fire. Nice warm, revamped waiting area.

They did a great job and we’re very welcoming

Called and got a quote, straightaway over the phone.
Fully explained the price and what was included, alignment would be checked FOC (printed handout) and cost should it need doing, no hidden extras 👏
Had to postpone 2 tyres being fitted due to bad weather, very easy to rebook with staff over the phone.
Tyres fitted and all staff were exceptional, would thoroughly recommend them.
I shall be using them again soon for replacement tyres on my VW Camper.

Friendly customer service

Went down as I had a fault come up on the car and they looked at it straight away found it and fixed it. Excellent service as always,thankyou!

pollite , efficient ,,, waiting room could do with being a lot warmer this time of year ,,, used ‘em many times over the years

As always excellent service and value for money.

Fully explained each item to be repaired and did not replace item unless it was necessary.

Popped in for MOT yesterday. Left my car there and went for a meal at the pub over the road. Keys waiting for me when I returned. Great service from polite and helpful staff.

Highly recommended, many thanks!

First time since the workshop reopened straight after Christmas. I appreciated Knowledgable staff. prompt diagnosis and service. Tyre was mended, and battery replaced.Big improvement in reception waiting area - and decent coffee!

I needed a last minute MOT and they fitted me in and did it while I waited in reception. All good and a nice warm coffee from their machine.