They were helpful as i booked my mot and service there was a glitch for some reason unknown reason my booking got cancelled but luckily i had some evidence that it was booked, so they kept my car a... See more
Company replied
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Good price efficnt svc only letdown was a dirty tyre fitter, so I had to clean the beige leather from the oily mess. Free coffee; however, no cups, so not very good to offer free coffee if you have... See more
Knowledgable and professional front desk team. Comfortable and clean waiting area, a step above anywhere else similar I've visited. Tyres fitted on time without fuss. First class.
Company replied
I was looking for an urgent MOT after Kwikfit cancelled my booking. I went on the Protyre website and was able to book a same day appointment at the Taunton branch. Customer service was excellent, the... See more
Company replied
Company details
- #9 of 24 best companies in Tyre shop
- #3 of 7 best companies in Brake shop
- #5 of 10 best companies in Car Battery Shop
- #8 of 20 best companies in MOT Centre
- #24 of 55 best companies in Car service
- #3 of 3 best companies in Wheel alignment service
About Protyre Autocare - Taunton
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Priory Bridge Road, Taunton, TA1 1QB, Taunton, Somerset, United Kingdom
- 01823 282424
4.7
Excellent
2k reviews
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2 flat tyres
We were unfortunate to have 2 flat tyres and our rescue people took us to Protyre to have them replaced. They were very helpful and polite suggesting that we should also have the tracking checked as well which we did. It was way out. We were very happy with the service and would recommend them.
29 April 2026
Great people make great business
Great people make great business
I’ve been in customer service roles for decades
Your getting it right
29 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Came back with handbrake stretched by…
Came back with handbrake stretched by two inches only had new cable 3 months ago not best pleased to say the least
27 April 2026
Reply from Protyre Autocare - Taunton
Dear Nicholls,
Thank you for your feedback. We are sorry to hear that your recent visit to our Taunton branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
They couldn’t do the tracking but still…
They couldn’t do the tracking but still charged me the full amount
29 April 2026
Reply from Protyre Autocare - Taunton
Dear Customer,
Thank you for bringing this to our attention.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
not only met my expectation but exceded them
the greeting i was giving when i entered their premises
was excellent, a welcoming smile, well done
29 April 2026
Great service and would definitely use…
Great service and would definitely use this Taunton branch again and will recommend them to friends and family!
23 April 2026
Unprompted review
Great Team of Staff
The Whole team gave a very posative vibe..I was there for an MOT and witnessed how genuinely helpful they were with everyone that came in that afternoon..Great bunch of lads excellent service..would definitely use Taunton branch again 👏
22 April 2026
Very slick and organised
Very slick and organised. Good communication and helpful advice.
22 April 2026
Always give good service all my family…
Always give good service all my family use this company and all have been impressed like me
27 March 2026
Easy and fuss free
15 April 2026
Great service, nice location and pleasant experience
Really easy to book my service with Protyre online and was even surprised that they were open on a bank holiday. The site was very clean and I received a warm welcome on entry. The team were attentive when I explained a few concerns I had. I was comfortable leaving the vehicle with them and that they would take care of it. I did have to wait for longer than expected and it was getting near to their closing time and I hadn’t been contacted. So I called and got a friendly update that they’d been delayed waiting for a part but it would only be 10 more minutes. I arrived within that window and the car was already parked up. I received a comprehensive explanation of the work done, and a full invoice receipt with details about the condition of my car. Really pleased.
6 April 2026
Took online appointment and submitted…
Took online appointment and submitted 10 minutes prior to the allotted time slot. Submitted the keys at reception and enjoyed a cup of coffee. It was ready before the expected time
15 April 2026
Tyres didn’t arrive
Despite ordering and paying for my tyres in advance and booking a slot, the tyres were not available when I got there. Garage blamed the warehouse but I wasn’t the only person that sat affected. Would have made sense to check delivery against jobs booked. Also took 25 minutes after my arrival to inform me of the issue.
7 April 2026
Reply from Protyre Autocare - Taunton
Dear Nikki,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Book BY PHONE preferred
Good price and GOOD SERVICE, when it eventually became available. BOOKING ONLINE IS A LOTTERY. Having made my purchase on wednesday and told it was available on Friday, I dropped into Protyre just to make sure it was open on Good Friday. It was, but they had NO booking evidence. Payment evidence YES.
I waited til Tuesday to have it done.
No, not an April Fool.
1 April 2026
Reply from Protyre Autocare - Taunton
Dear TTS ,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Taunton branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Waited for MOT to be done
Waited for MOT to be done. Finished after 45 minutes as advised
7 April 2026
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