The new manager handled the problem I had extremely well. His customer care attitude was brilliant….. His attitude is rarely seen today…. The problem was mine but he owned it!! 10/10 I’m so gla... See more
Company replied
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The new manager handled the problem I had extremely well. His customer care attitude was brilliant….. His attitude is rarely seen today…. The problem was mine but he owned it!! 10/10 I’m so gla... See more
Company replied
Called in adhoc on a bank holiday Monday morning with a balding but not quite illegal front tyre, had a big journey coming up so just made an enquiry. After a quick chat and a quote, 25mins later on... See more
Fair service. They started the maintenance at the booked time. Clear and fair communication from the staff, proper care about the car. I have many good experience with protyre.
Company replied
Responsive to my request and immediately checked tyres without having booked appointment. Helpfully discussed, to make decision on purchase of new tyres. Rather a long wait, but I recognise they had f... See more
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Unit 4, Telford Way, IP241HU, Thetford, United Kingdom
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Great customer service, friendly staff. Great communication. Ordered two tyres and replaced that afternoon and two more placed two days later as they needed changing as well. Great cup of tea whilst waiting 🙂
MOT carried out very efficiently and professionally. I recommend it.
Phone never answered.
Appointment cancelled.
Re-booked but not available.
Asked for a refund.
Very poor service.

Reply from Protyre Autocare - Thetford
Had interim Service, but very next day car wouldn't start, screen telling me workshop needed. On electrical fault, went back and they said they’d sorted the issue. Went to work, at end of day car wouldn’t start again Lots of flashing saying driver assist not working etc. Left it awhile and an hour later started. Took back in this morning, now been told electrical fault which is to complicated for them . I have now booked into another garage. I won’t be using you again!!

Reply from Protyre Autocare - Thetford
Would Highly recommend the guys at Protyre!
They were amazing at helping me solve the issues with my car and always made sure I was booked in as soon as possible to fix it! Can’t Thank them enough for all their time and efforts! Great bunch of guys! 10/10!!

Reply from Protyre Autocare - Thetford
Always good and helpful with advice etc staff and manager always treat you well
The team went out of their way to keep me fully informed and carried out the work super quickly and efficiently to get me back on the road.
Staff are very good happy with work and price. Would use them again
Been using them for MOT's and tyres all the time since got my license. Very pleased. Staff is amazing too
The guy who met me and served me was polite and knowledgeable, they fitted me in on a bank holiday weekend, what more can I say, Excellent!
Friendly staff. Good service as usual. Just an MOT this time. Good price. Received an email when done.
Looked after we'll while waiting for MOT even gave me a coffee and checked l was ok while waiting.
Have used them since the took o er from Thetford Tyre znd Exhsust and find them very helpful
Hi,
I arrived at the time mention and person on desk was nice and helpful and said how long car would take for MOT. And will be back for a service also.
James.
People, in my opinion, are what make a company great or not so great. I can not thank the team at Thetford enough for their kindness and willingness to help me sort out my Son's Tyres. I worry enough about his illness and how it affects him without having to worry about whether his vehicle is roadworthy when he is out in it. So I really appreciated the extra mile the Thetford team went for us. We had a few issues with our order, but nothing was too much trouble for the Guys there. Protrye should be proud of the team they have at the Thetford Branch.
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