Always use protyre my mot as nd service went like clockwork and pro tyre at thetford are very customer focused and polite. I all ways use pro tyre and my car has never had any real issues Today... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was expecting to buy a new tyre but the mechanics found the problem and had a reasonable instead of expensive bill to pay. He even drove my car onto the road for me and made sure the handbrake wa... See more
Company replied
Incredible service. Managed to fit me in on the day and had my car fixed and up and running by the afternoon. Always use protyre as they are so professional and consistent. Recommend always.
Company replied
Booked in for steering alignment and was seen to straight away and offered free coffee. The alignment was a bit tricky to get right without pulling one way or the other but the very friendly technicia... See more
Company replied
Company details
About Protyre Autocare - Thetford
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Unit 4, Telford Way, IP241HU, Thetford, United Kingdom
- 01842 763663
4.5
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service, good price
19 August 2026
Reply from Protyre Autocare - Thetford
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Thetford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Fair service
Fair service. They started the maintenance at the booked time. Clear and fair communication from the staff, proper care about the car. I have many good experience with protyre.
19 August 2026
Reply from Protyre Autocare - Thetford
Hello Victor,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Thetford branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Fantastic from start to finish.
29 July 2026
Reply from Protyre Autocare - Thetford
Hello Glyn,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Thetford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Knowledgeable
Knowledgeable, friendly and efficient. Everything you could possibly want from your local garage
12 August 2026
Reply from Protyre Autocare - Thetford
Hello Mr Rich,
We would like to thank you for sharing your feedback regarding the service you received at our Thetford branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Always very helpful and brilliant on…
Always very helpful and brilliant on price. Great team
12 August 2026
Reply from Protyre Autocare - Thetford
Hello Gill,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Thetford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
The new manager Thetford
The new manager handled the problem I had extremely well.
His customer care attitude was brilliant…..
His attitude is rarely seen today….
The problem was mine but he owned it!!
10/10
I’m so glad that I bought the replacement tyres on my wife’s’ Vitara from yourselves…..Many thanks
Ian Russell
Thetford.
6 August 2026
Reply from Protyre Autocare - Thetford
Hello Ian,
Thank you for taking the time to share your really positive feedback!
We are delighted to hear that our centre manager was able to resolve your problem so effectively and that you were impressed by their exceptional customer care attitude. We pride ourselves on providing excellent service, and it's wonderful to know this was reflected in your experience.
Best regards,
Eddie
Customer Care - Protyre
Can’t put a zero star review
Can’t put a zero star review. Ref complaint 20663
Raised 2 previous 1-star reviews as a result of failing to supplying a replacement tyre. Was promised not once, not twice but three times the tyre will be here at the Thetford branch. The last promise was a 1000% it will be here. Wasted 1- 1/2 days of my holiday waiting round. Raised this on Trust Pilot, the initial response was good even an email, but then nothing. The second review was much the same initial response was good, with the issue now escalated to management and the same old promise we will get back to you. This has now been almost 14-days and again nothing. All I can say is if your dealings with Protyre don’t go right first time then god help you.
18 June 2026
Unprompted review
Reply from Protyre Autocare - Thetford
Dear Mr Benjafield,
Thank you for your feedback and for taking the time to speak with me this afternoon.
As discussed during our call, we have escalated your concerns to the Area Manager for review. They will contact you as soon as possible to discuss the matter further and work towards a resolution.
Thank you for your patience while this is being investigated.
Kind regards,
Kayliegh
Customer Care - Protyre
Reply from Protyre Autocare - Thetford
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Thetford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Amazing
Perfect. Cars been on and off in the garage since march can’t seem to find the problem.
Protyres start the car and tell me straight away what it is. Even though I’ve been saying the same all along.
5 August 2026
Reply from Protyre Autocare - Thetford
Hello Keira,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Thetford branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
The guys were very friendly and quick.
The guys were very friendly and quick.
One thing that maybe could be offered is if like my case the fitter said he couldn’t repair my slow puncture because of its position, maybe he could have shown me rather than just saying it. I know I could have asked to see it but that maybe would sound like I don’t trust him.
27 July 2026
Protyre(Thetford) can’t praise them…
Protyre(Thetford) can’t praise them enough. Sam the manager was so helpful. Had my van serviced(Gold Service), price and service second to none. Our families go to garage.
17 July 2026
Unprompted review
Reply from Protyre Autocare - Thetford
Hello Jonathan,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Thetford branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Thetford
Hello Tim,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Thetford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
I booked a 1 o’clock slot but my…
I booked a 1 o’clock slot but my vehicle wasn’t even looked at until 5pm! And that was only after I had rung twice then came back in to demand the vehicle be seen to! This is disgusting service! I won’t be returning to pro tyre
6 July 2026
Reply from Protyre Autocare - Thetford
Dear FM,
Thank you for bringing this to our attention and we are sorry to hear that you did not have a positive experience.
We can confirm that this has been raised with the management team. They will investigate this with the centre and will be in touch as soon as possible to discuss this further with you
Best regards,
Eddie
Customer Care - Protyre
My car was not looked at one the day it…
My car was not looked at one the day it was booked in.. also no one from the garage called me n said its not been looked at.. I also tried to call the garage over 50 times and no obe answered the phone.
I had to go down the following day to be told my car had still not been looked at and then had to take it back down for the work and mot 3 days later
6 July 2026
Reply from Protyre Autocare - Thetford
Dear Customer,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns have been raised. A manager will investigate into this matter and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Reply from Protyre Autocare - Thetford
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Thetford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Excellent service and price wouldn’t go…
Excellent service and price wouldn’t go anywhere else
3 July 2026
Reply from Protyre Autocare - Thetford
Hello Paula,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Thetford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
The staff were great
The staff were great. Very helpful and friendly. They talk you through what your car needs. They go the extra mile. The prices are very good also. Would highly recommend 😊
29 June 2026
Reply from Protyre Autocare - Thetford
Hello Gary,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Thetford branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
I have used Protyre on several…
I have used Protyre on several occasions and always find the staff extremely helpful in all aspects they provide. They are always generally competitive on price, and the company is used by other family members.
24 June 2026
Reply from Protyre Autocare - Thetford
Hello Brian,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Thetford branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Mot AppointmentEasy to book mot online the staff were…
Easy to book mot online the staff were really helpful regarding a tyre pressure question. I think the price is the same in most centres so not a problem for cost
16 June 2026
Reply from Protyre Autocare - Thetford
Hello Yvonne,
We would like to thank you for sharing your feedback regarding the service you received at our Thetford branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.