Protyre Autocare - Westbury Reviews 

1,892
TrustScore 4.5 out of 5

4.5

Station Road, Westbury, BA13 3JS Westbury, Wiltshire, GB


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Rated 3 out of 5 stars

The installation of the tyres took over 90 mins, which seemed excessively long. Also the car settings were not adjusted to register new pressures, which I believe, led to the car signaling an error in... See more

Company replied

Rated 5 out of 5 stars

Simple method of booking and selecting tyres online. Arrived and was greeted by a friendly technician who directed me to a spot straightaway. Both tyred fitted in good time and my car was driven rou... See more

Company replied

Rated 5 out of 5 stars

Excellent service guys were great, thought i had a puncture but they actually found valve was leaking, They replaced the valve and saved me alot of money getting a new tyre. Really great service and s... See more

Company replied

Rated 5 out of 5 stars

Great service, arrived at time booked, dealt with straight away, clear re time required, completed within set time. Friendly team, would highly recommended.

Company replied


Company details

  1. #9 of 24 best companies in Tyre shop
  2. #3 of 7 best companies in Brake shop
  3. #5 of 10 best companies in Car Battery Shop
  4. #8 of 20 best companies in MOT Centre
  5. #24 of 55 best companies in Car service
  6. #3 of 3 best companies in Wheel alignment service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Station Road, Westbury, BA13 3JS, Westbury, Wiltshire, United Kingdom

  • 01373 825800

4.5

Excellent

TrustScore 4.5 out of 5

2k reviews

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4.5

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(1,892)

33,287 reviews in the last 12 months

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Rated 3 out of 5 stars

It was ok you had to Waite a long time…

It was ok you had to Waite a long time before they came to the desk
And they are very expensive for labour 90 per hr
They also recharge you for a mot re test
I took the work to be done to my car to another garage which cost a lot less then Protyre .

5 December 2025
Protyre Autocare - Westbury logo

Reply from Protyre Autocare - Westbury

Dear Susie cheslin ,

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Westbury branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Rated 5 out of 5 stars

Easy Booking

Easy Booking, Good Communication. In and Out MOT.

EDIT: Previously went to them for tyre change after Manufacturer Service said they needed doing and had a slow puncture. They informed me that they still had plenty on, patched the tyre and didn't charge me. Will always recommend.

3 December 2025
Rated 3 out of 5 stars

Overall happy with the service but

Overall happy with the service, ordered 4 tyres to replace the old ones. Tyres replaced and balancing done no problem but had to book separately to check wheels alignment. Had to pay full price for alignment of two front wheels even though Protyre website offers half price if two or more tyres bought from the company. When asked for the discount it was refused without valid reason. That was disappointing hence only 3 stars

27 November 2025
Protyre Autocare - Westbury logo

Reply from Protyre Autocare - Westbury

Dear Dawid Petzelt ,

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Westbury  branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Rated 5 out of 5 stars

I’ve used protyre on several occasions…

I’ve used protyre on several occasions for purchasing tyres and having my MOTs carried out at the workshop .The staff are very professional and explain everything in detail also there prices are very competitive

1 December 2025
Protyre Autocare - Westbury logo

Reply from Protyre Autocare - Westbury

Hello Leslie,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Westbury branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

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