Protyre Autocare - Westbury Reviews 

1,886
TrustScore 4.5 out of 5

4.5

Station Road, Westbury, BA13 3JS Westbury, Wiltshire, GB


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Rated 5 out of 5 stars

I am currently getting 3 vehicles through services and MOTs. There is a particular mechanic at Westbury who has given me exceptional customer service. Unfortunately I have not learnt his name yet. H... See more

Company replied

Rated 5 out of 5 stars

Protyre Westbury. Had two front tyres fitted with Protyre, first time i've been there, impressed. All the staff very friendly and approachable, in particular the fitters who were generous with their... See more

Company replied

Rated 5 out of 5 stars

We received great service from Protyre in Westbury. The car was in for an MOT on a Friday, quite close to closing, and it needed tyres to pass the MOT. It was agreed that the tyres would be done on t... See more

Company replied

Rated 5 out of 5 stars

A Review by Stella Leeder On Monday 13 July I tried to make contact with Westbury Protyre by phone, on both occasions I waited 30mins and again later 20min, and nobody answered. The next day I sen... See more

Company replied


Company details

  1. #10 of 24 best companies in Tyre shop
  2. #3 of 7 best companies in Brake shop
  3. #5 of 10 best companies in Car Battery Shop
  4. #8 of 20 best companies in MOT Centre
  5. #24 of 55 best companies in Car service
  6. #3 of 3 best companies in Wheel alignment service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Station Road, Westbury, BA13 3JS, Westbury, Wiltshire, United Kingdom

  • 01373 825800

4.5

Excellent

TrustScore 4.5 out of 5

2k reviews

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4.5

All reviews

(1,886)

32,674 reviews in the last 12 months

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Rated 4 out of 5 stars

The staff very helpful and efficient.

The staff very helpful and efficient.
Website ordering not so good, I put in my registration and selected one of the options offered me which turned out out to be the wrong size for my vehicle. So, not impressed with that side of the system, however the staff sorted it out for me which was excellent. Next time I will drive in and ask the staff to look at my tires and suggest what I need.

18 March 2026
Rated 3 out of 5 stars

My tyre appointment was 4 pm

My tyre appointment was 4 pm , went into the office , no one around until 4.10 pm , had to drive my car into the workshop , I thought the staff did this . Was told it would be about an hour to do work , at 5.10 still waiting , the man wondered why not done , but apparently it was but they didn't tell him , he said " thanks for letting me know " , they could not give a receipt as printer did not work , but got one the next day when I rang up , nice guys working , but didn't seem very professional

16 March 2026
Protyre Autocare - Westbury logo

Reply from Protyre Autocare - Westbury

Dear Customer,

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Westbury branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Rated 5 out of 5 stars

Great service

Great service - needed a new battery fast and they supplied and fitted it quickly without any fuss for a fair price.

2 March 2026
Protyre Autocare - Westbury logo

Reply from Protyre Autocare - Westbury

Dear Jon,

We're happy to hear that you received great service from our team at our Westbury branch!

We appreciate your feedback and are glad we could quickly supply and fit your new battery at a fair price without any complications.

Thank you for your feedback!

We will look forward to welcoming you again in the future.

Kind regards
Kayliegh
Customer care - Protyre

Rated 5 out of 5 stars

Excellent service

Excellent service - Managed to fit me in quickly When I needed 4 tyres replacing.
Friendly staff - Quick and efficient - Reset all of my lights - Bad coffee

25 February 2026
Rated 5 out of 5 stars

Excellent service

Excellent service
My new number 1 tyre fitters
They were very busy with loads of problems form diffrent customers including myself . Their manager was away and the lads all pooled together solved loads of problems and helped each other out.
My previous fitter had been bodging my alignment and these guys fixed it .my car handles better than ever. Now ive seen these guys handle a tough day they will get my bussines every time .

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Helpful, open and friendly - good price and great service.

Really helpful, friendly and open - happy to give guidance on tyres and understand that every has a budget and never sounded judgemental.
Also, fixed an issue of tyres not being ordered by upgrading to what they had in stock and honouring the quoted price.
Can't say fairer that that! Hence 5 stars.

25 February 2026
Rated 5 out of 5 stars

A Smooth Process from Order to Fitting

Ordered my tyres on the Protyre website on Saturday and made an apppintment for fitting for the following Monday at 10:30.Arrived at Protyre around 10:20 and the tyres were already ther so I left my car at 10:30 and collected again with new tyres at midday.

14 February 2026
Rated 5 out of 5 stars

Prompt Diagnostics and repair

Protyre dug us out of a hole promptly and most efficiently by diagnosing the reason for a power failure and correcting it so that we could go ahead with the MOT and car tax renewal. This all without prior appointment.

20 February 2026
Rated 5 out of 5 stars

On the Ball

Value for money, efficient & timely, with really good customer service, of particular mention are Steve (Branch Manager) & Aron & Bailey (Tyre Fitters) Westbury, Wiltshire Branch, Highly recommended.

18 February 2026

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