Protyre Autocare - Westbury Reviews 

1,886
TrustScore 4.5 out of 5

4.5

Station Road, Westbury, BA13 3JS Westbury, Wiltshire, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Simple method of booking and selecting tyres online. Arrived and was greeted by a friendly technician who directed me to a spot straightaway. Both tyred fitted in good time and my car was driven rou... See more

Rated 5 out of 5 stars

Excellent service guys were great, thought i had a puncture but they actually found valve was leaking, They replaced the valve and saved me alot of money getting a new tyre. Really great service and s... See more

Rated 5 out of 5 stars

Great service, arrived at time booked, dealt with straight away, clear re time required, completed within set time. Friendly team, would highly recommended.

Rated 5 out of 5 stars

Protyre Westbury. Had two front tyres fitted with Protyre, first time i've been there, impressed. All the staff very friendly and approachable, in particular the fitters who were generous with their... See more

Company replied


Company details

  1. #10 of 24 best companies in Tyre shop
  2. #3 of 7 best companies in Brake shop
  3. #5 of 10 best companies in Car Battery Shop
  4. #8 of 20 best companies in MOT Centre
  5. #24 of 55 best companies in Car service
  6. #3 of 3 best companies in Wheel alignment service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Station Road, Westbury, BA13 3JS, Westbury, Wiltshire, United Kingdom

  • 01373 825800

4.5

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(1,886)

32,958 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

The manager, who i think was called Steve couldn't be helpful enough. He explained fully what had to be done, was polite and professional at all times. I will be transferring all of my vehicle needs to this buisness as a result.

22 April 2026
Rated 5 out of 5 stars

Job done well

Job done well, care taken over the alloys
Booking was easy and took was ready within time suggested

17 April 2026
Rated 1 out of 5 stars

What went right…previously taking my…

What went right…previously taking my car in for an MOT 5months ago not expecting it to pass, it did. Now having a silver service to be told that the knocking I asked about 5moths ago during the MOT had finally been found, it should not have passed the MOT and now I needed a new part and 3 new tyres.Had the problem been stopped when previously raised I would not needed new tyres yet here I was required to get 3.
I had to ask for deal due to all the problems. It was not something that was simply offered to me! Pete was great and an asset to Protyre Westbury, kind and great communicator. Steve (Manager) on the other hand was as useless as a chocolate teapot. Unsimpatheic and almost condescending.
Fast forward to my car being back in the garage to fix, I arrived to pick it up and the three new tyres were not the ones quoted. A budget tyre was fitted, it was supposed to be a mid range tyre. It felt like being a woman they were trying to call my bluff. After questioning the guys they happily changed all three tyres. This was when Steve briefly spoke to me informed me it was his fault they fitted the wrong tyres.I left feeling so deflated that I was over £400 less off for something that could have easily been resolved in November last year!

3 April 2026
Protyre Autocare - Westbury logo

Reply from Protyre Autocare - Westbury

Dear Miss Gregg,

Thank you for bringing this to our attention. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

excellent service all times

excellent service all times, staff are friendly and helpful ,they are always ready to assist when I contact them. Hope to use Protyre for the future in my opinion cannot be beaten

27 March 2026
Rated 5 out of 5 stars

So booking was easy just a phone call…

So booking was easy just a phone call and I wanted a Saturday appointment for the next week which they did and price was good, the guy on the phone knew his stuff and was very polite, on appointment day everything went how I expected, I went outside whilst being done (cigarette) and chatted to one of the fitters nice guy didn’t catch his name but definitely one to keep.
Overall a good place to go for tyres , I believe they do MOT’s and services and probably more.
Defo a thumbs up ,thanks

25 March 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look