Protyre Autocare - Workington Lillyhall Reviews 

1,382
TrustScore 4.5 out of 5

4.3

Hallwood Rd, Lillyhall, CA14 4JR Workington, Workington, GB


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Rated 5 out of 5 stars

HAVING USED THEM MANY TIMES I HAVE ALWAYS FOUND GREAT SERVICE GIVEN PLUS A MOST FRIENDLY TEAM WHOM PUT CUSTOMERS FIRST AND KNOWING THEY DO THE JOB WELL TO A HIGH STANDARD AND A NICE PLACE TO WAIT IN R... See more

Rated 5 out of 5 stars

Very helpful member staff in giving me info to choose tyres, no problem getting appointment, fast service, 4 lovely new tyres. Staff are kind, professional and knowledgeable

Company replied

Rated 5 out of 5 stars

The only tyre place within 20 miles name to take off and for my tires. Not only that but Also were ultra careful of the 14.5J SSR 3 piece split rims. Highly recommend especially for race cars, super... See more

Company replied

Rated 5 out of 5 stars

Always lots of choice of tyres both in size and price wise, if they don't have your tyres in stock they'll have them next day. Used Protyre/Gates for many years now, they've always got the job done qu... See more


Company details

  1. #10 of 24 best companies in Tyre shop
  2. #3 of 7 best companies in Brake shop
  3. #5 of 10 best companies in Car Battery Shop
  4. #8 of 20 best companies in MOT Centre
  5. #24 of 55 best companies in Car service
  6. #3 of 3 best companies in Wheel alignment service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Hallwood Rd, Lillyhall, CA14 4JR, Workington, Workington, United Kingdom

  • 01900 605100

4.3

Excellent

TrustScore 4.5 out of 5

1k reviews

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4.3

All reviews

(1,382)

32,618 reviews in the last 12 months

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Rated 3 out of 5 stars

Pluses and minuses lead to an overall negative

I had an 8.30 appointment. When I got there, on time, I found the guy on reception to be unpleasantly grumpy and not friendly in the least. Very off-putting. I needed two tyres which took them over an hour to fit. I felt this to be an excessively long time to simply fit two tyres. The fitter was very pleasant and friendly. The negatives outweighed any positives however.

25 March 2026
Protyre Autocare - Workington Lillyhall logo

Reply from Protyre Autocare - Workington Lillyhall

Dear David Sellers,

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Workington Lillyhall branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Rated 5 out of 5 stars

Customer satisfaction

From the very first contact they listen.
If possible they give you options and always keep you informed.
The prices are always competitive and I've had no reason to feel exploited, on the contrary I feel valued as a customer.

9 March 2026
Rated 5 out of 5 stars

Incredibly good service

Incredibly good service. I phoned up the afternoon before, explained I didn’t live in the area and had to travel home the following afternoon as well as doing a days work. They guys agreed to make me first job the following morning, and I was and out in 25mins!

What’s even better though, is that whilst looking for my locking wheel-nut, they came across my Armed Forces Veterans card in my car (forgot I even had it). As a result, they then proceeded to take 10% off for me and thanked me for my service which was genuinely quite moving. One of the best experiences of customer service I’ve ever had in any sector

25 February 2026
Rated 5 out of 5 stars

Always had great experiences here with…

Always had great experiences here with whatever service I’ve needed staff and helpful and really friendly never felt taken advantage of especially as a woman staff are always honest and respectful wouldn’t use anywhere else

25 February 2026
Rated 1 out of 5 stars

Had a nail removed from the offside…rear tyre

Had a nail removed from the offside rear tyer,not a problem i thought,but when i drove the car the low pressure indicator light didn’t go out,still on when i got home,checked the pressure and to my disbelief there was only 13psi pressure,should have had 33psi,increased the pressure to the proper pressure and waited for a few hours and rechecked the pressure,it was thankfully ok,obviously they hadn’t inflated the tyer to the correct pressure,very disappointing for a professional tyer fitter.

16 February 2026
Protyre Autocare - Workington Lillyhall logo

Reply from Protyre Autocare - Workington Lillyhall

Dear Stan Stephenson,

Thank you for bringing this to our attention. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

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