Protyre Autocare - Workington Lillyhall Reviews 

1,382
TrustScore 4.5 out of 5

4.3

Hallwood Rd, Lillyhall, CA14 4JR Workington, Workington, GB


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Rated 5 out of 5 stars

Very helpful member staff in giving me info to choose tyres, no problem getting appointment, fast service, 4 lovely new tyres. Staff are kind, professional and knowledgeable

Company replied

Rated 5 out of 5 stars

The only tyre place within 20 miles name to take off and for my tires. Not only that but Also were ultra careful of the 14.5J SSR 3 piece split rims. Highly recommend especially for race cars, super... See more

Company replied

Rated 5 out of 5 stars

I pre-booked my car for its MOT and dropped it off in the designated time slot. The car was quickly taken to the MOT station and tested. I had a brief walk around and received a phone call saying I c... See more

Company replied

Rated 5 out of 5 stars

Took my car up for its MOT services were excellent and fully explained to me , work was done & they were so friendly and offered me a payment option as I didn’t have the ready cash to pay at that ti... See more

Company replied


Company details

  1. #10 of 24 best companies in Tyre shop
  2. #3 of 7 best companies in Brake shop
  3. #5 of 10 best companies in Car Battery Shop
  4. #8 of 20 best companies in MOT Centre
  5. #24 of 55 best companies in Car service
  6. #3 of 3 best companies in Wheel alignment service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Hallwood Rd, Lillyhall, CA14 4JR, Workington, Workington, United Kingdom

  • 01900 605100

4.3

Excellent

TrustScore 4.5 out of 5

1k reviews

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4.3

All reviews

(1,382)

35,562 reviews in the last 12 months

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Rated 1 out of 5 stars

It was Monday 19th January 2026

It was Monday 19th January 2026. The driving and parking area at your premises was covered in ice. No attempt was made to grit the area, to make it safe for your customers or employees. You have a duty of care towards your customers and employees, but on this occasion that duty of care was sadly lacking.

19 January 2026
Protyre Autocare - Workington Lillyhall logo

Reply from Protyre Autocare - Workington Lillyhall

Dear David Wilson ,

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Workington Lillyhall branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Rated 3 out of 5 stars

Ok but could have been better

The ordering of the tyres online was fine and the fitting was excellent but the tyres didn't turn up at the garage. I had two appointments before the tyres where available. The guy at the garage had to order them himself

21 January 2026
Protyre Autocare - Workington Lillyhall logo

Reply from Protyre Autocare - Workington Lillyhall

Dear Mike Gibson,

Thank you for leaving us a review. 

We're sorry to hear that the tyres had not been delivered to the garage initially. We can confirm that this has been raised with the Area Manager, he will investigate and will be in touch as soon as possible to discuss further with you. 

Best regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Recommend …

We go to Protyre (Workington) for MOT'S, Services and tyres. Always helpful, honest and trustworthy. We can recommend them to anyone.

21 January 2026
Rated 3 out of 5 stars

Pointless booking system

Very good with regard to choice of tyres and fitment. However, I booked a time , took the car in on time and was told it would be about 40 mins, went back after 40 mins and the car hadn't been worked on. They said there were a lot of walk - ins and it was obvious the mechanics had not realised i had booked on-line. So poor organisation and not a happy customer!

19 January 2026
Protyre Autocare - Workington Lillyhall logo

Reply from Protyre Autocare - Workington Lillyhall

Dear Michael Kennedy,

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Workington Lillyhall  branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Rated 5 out of 5 stars

Mot.

Booked for 8.30 in the morning and my car was taken in at 8.30 and returned at 9.10 so perfect for me the staff are all brilliant and friendly.

9 January 2026

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