PureGym UK - Aberdeen Rubislaw Reviews 103

TrustScore 4 out of 5

4.0

H1 Building, Hill of Rubislaw, AB15 6BL Aberdeen, GB


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Rated 3 out of 5 stars

Unfortunately I couldn’t see any staff when I visited today to ask if the gym temperature could be increased, as it felt below optimal temperature. Possibly a consequence of the front outer door conti... See more

Company replied

Rated 1 out of 5 stars

Poor gym Clydebank this gym is an absolute disgrace just when you think the standards of this place can't get any lower poor gym excells itself there has been no heating in this gym for 2 weeks just a... See more

Company replied

Rated 5 out of 5 stars

Only joined to keep my sister company but so happy that I did. It is a lovely gym with great facilities and helpful staff. Love that it has a dif area for the weight lifters or as I would call them... See more

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Rated 5 out of 5 stars

Good equipment, good choice of classes, plenty of equipment, spacious, and clean. Staff are friendly and helpful and the changing area and showers are modern. The Puregym in Hastings is the first gym... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Aberdeen Rubislaw

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • H1 Building, Hill of Rubislaw, AB15 6BL, Aberdeen, United Kingdom

4.0

Great

TrustScore 4 out of 5

103 reviews

5-star
4-star
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2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Just complete a lift class which i…

Just complete a lift class which i really enjoyed Instructor was very good and really informative

29 January 2026
Unprompted review
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Reply from PureGym UK - Aberdeen Rubislaw

Hi Angela. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoyed your recent class and we hope you continue to enjoy using the gym overall! Thanks, PureGym

Rated 4 out of 5 stars

It’s an okay gym

It’s an okay gym, staff could be nicer tho.

20 June 2025
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Reply from PureGym UK - Aberdeen Rubislaw

Hi. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to members when given the opportunity to do so, and we're sorry to learn of this experience. If you have any concerns regarding this, please speak to the Gym Manager directly who will be happy to assist further. It’s great to hear you enjoy using the gym overall. Thanks, PureGym

Rated 5 out of 5 stars

Simple joining process and everything…

Simple joining process and everything straightforward. Looking forward to getting back to the gym and seeing the new kit.

6 December 2025
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Reply from PureGym UK - Aberdeen Rubislaw

Hi Keith. Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We do our very best to provide a wide range of equipment/kit so that members have a variety of ways to workout! We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym

Rated 5 out of 5 stars

Friendly staff and neat environment.

19 November 2025
Unprompted review
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Reply from PureGym UK - Aberdeen Rubislaw

Hi Blessing - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to see your positive comments! Thanks, PureGym

Rated 1 out of 5 stars

My husband was trying to add me for one…

My husband was trying to add me for one day as a buddy but the link would not let me sign up.

18 November 2025
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Reply from PureGym UK - Aberdeen Rubislaw

Hi there - Thank you for taking the time to leave this review, we are sorry to see this is 1 star. Looking into the account, we can see that the membership is active. If you need any assistance with your membership, please reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. Thanks, PureGym

Rated 5 out of 5 stars

Lots of good equipment,Friendly staff…

Lots of good equipment,Friendly staff and open 24/7And well priced.

18 November 2025
Unprompted review
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Reply from PureGym UK - Aberdeen Rubislaw

Hi Dennis - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We know that everyone likes to workout at different times whether that be due to work commitments or due to personal preference; being open 24/7 means we can provide for everyone, anytime, anywhere! We are really happy to hear you enjoy using the gym! Thanks, PureGym

Rated 5 out of 5 stars

Pure Gym Hastings

Good equipment, good choice of classes, plenty of equipment, spacious, and clean. Staff are friendly and helpful and the changing area and showers are modern. The Puregym in Hastings is the first gym I've visited and felt immediately comfortable and at ease

4 November 2025
Unprompted review
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Reply from PureGym UK - Aberdeen Rubislaw

Hi Karen - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym

Rated 5 out of 5 stars

Easy to follow and understand

Easy to follow and

29 October 2025
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Reply from PureGym UK - Aberdeen Rubislaw

Hi Edward - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym

Rated 2 out of 5 stars

Failed restart

Paid the initial amount and setup the direct debit. Went to the gym a hour later and it would not let me in !!!

28 October 2025
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Reply from PureGym UK - Aberdeen Rubislaw

Hi there - Thanks for taking the time to leave this review, we are sorry to hear of this access issue and see this is 2 stars. Looking into your account, it looks like this was resolved on the same day and you accessed the gym. If you do need any support, please reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. Thanks, PureGym

Rated 5 out of 5 stars

Very Easy Site to use

26 October 2025
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Reply from PureGym UK - Aberdeen Rubislaw

Hi Lorna - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym

Rated 1 out of 5 stars

Place is filthy

Place is filthy, haven’t been in months and was shocked to see over flowing bins, mess everywhere in the toilets, really disappointed in how much the standards have dropped (edit since pure gym is trying to dodge any accountability and resort to passing the buck, instead of just doing the simple thing like taking a overflowing bin out and refreshing it, as I know they love their “gym resets” and the members of staff if they do their job correctly should be supplying photographic evidence of said complete jobs….. I’m previously a member of staff so I know how your system works.)

The gym is Aberdeen rubislaw and is already known for being a poorly kept gym in regards to cleanliness, hope this more informed review helped

4 October 2025
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Reply from PureGym UK - Aberdeen Rubislaw

Hi there - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback and we are sorry to see this is 1 star. It would really help us if you could get in touch directly with the Gym Manage to provide more information (such as date and time etc.) so this can be properly investigated. Thanks, PureGym

Rated 1 out of 5 stars

Usually the puregym is staffed and I…

Usually the puregym is staffed and I have a good session but on the 5th of July 2025 at aberdeen rubislaw gym at 2pm I walked around for a good 15 min looking for staff to open the window where I was walking on the tredmill there was no AC on people were dieing of heat the WINDOWS WERE LOCKED! NO STAFF FOR A GOOD HOUR OR 2 IM REALLY ANNOYED

5 July 2025
Unprompted review
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Reply from PureGym UK - Aberdeen Rubislaw

Hi Frank, thank you for taking the time to leave us this review.

We have recently made slight changes to this area, looking at improving energy efficiency. This is both to control our energy usage, but also with a look to reduce our carbon footprint. By law, we have a requirement to provide a certain amount of fresh air based on occupancy levels, and our ventilation system increases and decreases at different times throughout the day and night, making sure we meet these requirements and provide good air movement around the gyms. These levels are based on size of the gym, and occupancy levels, and are regularly monitored.

All member feedback is reviewed, and brought to the attention of our Facilities team, who regularly review any changes we make to our gym facilities and all feedback is taken into account when making any future changes.

Thanks, PureGym

Rated 4 out of 5 stars

Great variety of activities and…

Great variety of activities and friendly atmosphere 😊

12 May 2025
Unprompted review
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Reply from PureGym UK - Aberdeen Rubislaw

Hi there - Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym

Rated 5 out of 5 stars

I found that gym when my friends went…

I found that gym when my friends went there they said it’s lovely gym

12 May 2025
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Reply from PureGym UK - Aberdeen Rubislaw

Hi there - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you have joined following this recommendation! Thanks, PureGym

Rated 5 out of 5 stars

The place is always buzzing so how can…

The place is always buzzing so how can so many people be wrong. Staff are great,always on hand full of advice and very friendly. Bags of good equipment in good condition. Clean and tidy. What more can you want.

21 March 2025
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Reply from PureGym UK - Aberdeen Rubislaw

Hi Terry! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of kit so that members have a variety of ways to workout.

We love being able to help and chat to our members when given the opportunity to do so; great to hear about your experience with the team at Aberdeen Rubislaw! Thanks, PureGym

Rated 5 out of 5 stars

Easy and quick to join

25 February 2025
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Reply from PureGym UK - Aberdeen Rubislaw

Hi Neale - Thank you so much for sharing your feedback, we always value and take into consideration what our members have to say.

We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym.

Rated 4 out of 5 stars

The gym was really nice and comfortable…

The gym was really nice and comfortable nothing much else to say, however the vending machines were absolutely atrocious to use.

12 February 2025
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Reply from PureGym UK - Aberdeen Rubislaw

Hi there - Thank you for taking the time to leave this review, we always appreciate and take on member feedback.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! We'll have those vending machines looked into. Thanks, PureGym.

Rated 5 out of 5 stars

Fast Dupport

I had an issue with signing up, got in touch via email and by the next morning the issue had been fixed without any hassle, during the weekend too!

8 February 2025
Unprompted review
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Reply from PureGym UK - Aberdeen Rubislaw

Hi Callum! Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

Glad to hear Member Services could help get this resolved for you. Hope you enjoy your membership with us! Thanks, PureGym

Rated 4 out of 5 stars

Quick and easy

Quick and easy. No hassle

21 January 2025
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Reply from PureGym UK - Aberdeen Rubislaw

Hi Billy - Thank you so much for sharing your feedback, we always value and take into consideration what our members have to say.

We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym.

Rated 5 out of 5 stars

Very good

Very good , have all the machines, people whose works there they are so friendly and lovely , I loved

3 January 2025
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Reply from PureGym UK - Aberdeen Rubislaw

Hi there. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym

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