PureGym UK - Birmingham Longbridge Reviews 110

TrustScore 4 out of 5

4.2

Unit 3, Longbridge Shopping Park, B31 2UQ Birmingham, GB


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Rated 5 out of 5 stars

Puregym Longbridge is a solid gym that offers good value for money. The atmosphere is nice, everyone is friendly and approachable. I've only interacted with one member of staff, PT Luke Pit... See more

Company replied

Rated 4 out of 5 stars

This is a great gym with brilliant equipment. The staff and other customers are very friendly and polite and there is lots of space. My only issue is that the toilets and changing rooms smell awful al... See more

Company replied

Rated 5 out of 5 stars

Nice, equipped, and friendly gym. With mature experts to guide you throughout till you get the desired physical experience. Thanks guys

Company replied

Rated 2 out of 5 stars

I wrote a review of this location when it first opened, and it was my first gym, so I ended up giving it 5 stars. It's now over 4 years later, and they've updated 4 things, and now there's a manager... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Birmingham Longbridge

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Unit 3, Longbridge Shopping Park, B31 2UQ, Birmingham, United Kingdom

4.2

Great

TrustScore 4 out of 5

110 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Very nice tidy gym with good people and…

Very nice tidy gym with good people and excellent vibes

20 January 2026
Unprompted review
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Reply from PureGym UK - Birmingham Longbridge

Hi. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym

Rated 5 out of 5 stars

Powerful Gym

Nice, equipped, and friendly gym. With mature experts to guide you throughout till you get the desired physical experience. Thanks guys

7 June 2025
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Reply from PureGym UK - Birmingham Longbridge

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym

Rated 5 out of 5 stars

Just want to say a MERRY CHRISTMAS to u…

Just want to say a MERRY CHRISTMAS to u all staff and members ❤️❤️ And ABRAHAM you a amazing manager so polite and wonderful to EVERY member of staff bringing happiness all the time to the gym and also a big SHOUTOUT to AMIE u run that gym AMAZING everytime i am there u test out all the equipment so lovely to the staff and so kind and polite when i see u you always work hard your a LOVELY LOVELY PERSON always kind to me and u welcome everyone to the gym you are one of a kind Amie your the BEST FANTASTIC CUSTOMER SERVICEkeep up the awesome work guys and one more shout out HOLLIE your awesome to .. thank you guys for making gym so special as a lot of people struggle with mental health to 🙏❤️💙

20 December 2025
Unprompted review
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Reply from PureGym UK - Birmingham Longbridge

Hi Lynzi- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and our staff works hard to provide great service. Your feedback means a lot and we're thrilled to have you as part of our PureGym community. Looking forward to seeing you again soon at the gym! Thanks, PureGym

Rated 5 out of 5 stars

Aimee was so kind and warm and…

Aimee was so kind and warm and welcoming. Really helped me get over my anxiety about walking in and coming in for classes.

10 December 2025
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Reply from PureGym UK - Birmingham Longbridge

HI, thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We know just how anxious we can all be at the thought of going to the gym alone, so we do our best to provide that safe space for our members. We are really happy to hear how one of our PT's has made you feel more comfortable with attending classes and we hope you continue to enjoy using the gym overall! Thanks, PureGym

Rated 4 out of 5 stars

5 stars

5 stars
5;stars

25 November 2025
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Reply from PureGym UK - Birmingham Longbridge

Hi Chris - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment, so we are glad to hear this feedback. Is there anything you feel we could improve on? Thanks, PureGym

Rated 2 out of 5 stars

Puregym Longbridge

I wrote a review of this location when it first opened, and it was my first gym, so I ended up giving it 5 stars. It's now over 4 years later, and they've updated 4 things, and now there's a manager who breathes down your neck if you have a bag even near the treadmill when the only way to trip over it is if you are walking directly next to a machine in use. I asked an ex-staff, and it wasn't in the rules, and I never had an issue in my 5 years.

Overpriced, overrated, outdated and takes advantage of being the only local gym in the area. I'm personally going to change gyms to the new Trident gym when it opens.

12 November 2025
Unprompted review
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Reply from PureGym UK - Birmingham Longbridge

Hi Kye - Thank you for taking the time to leave this review, we are sorry to see this is 2 stars. We do apologise for any confusion, it has always been within our gym rules that bags are not permitted on the gym floor, for health and safety reasons. All members agree to the gym rules prior to membership commencement, and we ask that members adhere to these. We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.

Rated 5 out of 5 stars

all okay and easy

29 October 2025
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Reply from PureGym UK - Birmingham Longbridge

Hi there - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym

Rated 5 out of 5 stars

Went to longbridge Birmingham

Went to longbridge Birmingham
Was shown around by Jay
He was very informative and polite

26 September 2025
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Reply from PureGym UK - Birmingham Longbridge

Hi Jennifer - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear of this experience! Thanks, PureGym

Rated 3 out of 5 stars

Gym equipment was old and out dated

Gym equipment was old and out dated.
Can’t say the air con worked either.

I would give this pure gym a miss .

8 July 2025
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Reply from PureGym UK - Birmingham Longbridge

Hi Steve - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.

Rated 5 out of 5 stars

Birmingham longbridge

I went to puregym in Birmingham longbridge and a very kind gentleman gave me a show around of the gym and explained all offers available to me, I was already interested in joining but he made me feel completely at ease in being in a gym setting and he also said to me that all staff are on hand to assist with any equipment I'm unsure of. Overall a great experience ans as soon as I left i joined straight away.

14 July 2025
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Reply from PureGym UK - Birmingham Longbridge

Hi Kay. Thanks for taking the time to leave this review, we're delighted to see this is 5 stars!

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so!

We are really happy to hear of this positive experience and we look forward to supporting your health and fitness goals soon!

Thanks, PureGym

Rated 5 out of 5 stars

Great space with decent amount of…

Great space with decent amount of equipment available

1 July 2025
Unprompted review
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Reply from PureGym UK - Birmingham Longbridge

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Best gym around

Best gym around with great staff

9 June 2025
Unprompted review
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Reply from PureGym UK - Birmingham Longbridge

Hi Paolo. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Joining

Went with a friend to chat to someone about joining. He was very helpful so we have both now joined using online app which was easy to navigate

30 May 2025
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Reply from PureGym UK - Birmingham Longbridge

Hi Cathie - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear that following this you have signed up, we hope you enjoy your workouts! Thanks, PureGym

Rated 5 out of 5 stars

Sign up process for Puregym

The process was very straightforward and the app very easy to use. Instructions received by email were very helpful, although some acronyms were used to describe gym access which l did not understand.

13 March 2025
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Reply from PureGym UK - Birmingham Longbridge

Hi Colin - Thank you so much for sharing your feedback, we always value and take into consideration what our members have to say.

We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. We will have those acronyms reviewed. Enjoy your workout sessions! Thanks, PureGym.

Rated 5 out of 5 stars

A solid gym

Puregym Longbridge is a solid gym that offers good value for money.

The atmosphere is nice, everyone is friendly and approachable. I've only interacted with one member of staff, PT Luke Pitt during an induction class, and he was super helpful and gave me the confidence to utilise a lot of the equipment especially the strength training stuff.

Temperature is good, and sound levels are low enough to easily listen to your own music without distractions.

It's well equipped especially for strength training stuff. It's only a small gym so does get crowded after office hours but you're never waiting long for a piece of kit.

The Yanga water is nice. Get through about a litre of that per day (sorry Puregym).

Will continue to use this gym for the foreseeable.

4 February 2025
Unprompted review
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Reply from PureGym UK - Birmingham Longbridge

Hi Adam! Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym.
Hope you continue to enjoy your time with us, and Yanga water too! Thanks, PureGym

Rated 5 out of 5 stars

Easy access anytime of day.Help…

Easy access anytime of day.Help available during my visits

1 January 2025
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Reply from PureGym UK - Birmingham Longbridge

Hi Paul! Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We know that everyone likes to workout at different times whether that be due to work commitments or due to personal preference; being open 24/7 means we can provide for everyone, anytime, anywhere.
Hope you continue to enjoy your time with us! Thanks, PureGym

Rated 2 out of 5 stars

Longbridge Birmingham

Great quality equipment the problem is with getting to use it .
The gym is too small for the size of its membership.
I went on an early afternoon session so it must be manic trying the get on to the piece of equipment as the day progresses to on peak .

13 January 2025
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Reply from PureGym UK - Birmingham Longbridge

Hi Chris - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. Please note due to the situation of our gyms it isn't always possible to extend the site itself, however, we are always looking to expand and improve our facilities where possible, so please keep an eye out for updates. If you have any specific suggestions regarding the layout of the gym please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.

Rated 2 out of 5 stars

Not enough bikes and all the cardio…

Not enough bikes and all the cardio equipment is spread over the 2 floors so when you finish one you don't know if the other is free to use because you got to go up stairs or down stairs to find out

10 January 2025
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Reply from PureGym UK - Birmingham Longbridge

Hi Christopher - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.

Rated 5 out of 5 stars

Was quick easy simple an well worth the…

Was quick easy simple an well worth the time happy to be back there from previously going years ago an will take full advantage of it

10 January 2025
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Reply from PureGym UK - Birmingham Longbridge

Hi Mike - We appreciate you leaving this review, and your feedback means a lot to us. We're all about making the beginning of your fitness journey hassle-free, so it's wonderful to hear you found the process of joining simple. Wishing you the best with your workouts! Thanks, PureGym.

Rated 5 out of 5 stars

I had a quick visit back in the UK and…

I had a quick visit back in the UK and i decided to give PureGym a go in Longbridge, Bham. Now, I live in Barcelona,Spain and as a comparison the gyms over here are in a shocking state. Filthy, smelly, badly maintained. PureGym Longbridge was the opposit. Clean, great machines and nice people in there! I couldn't fault a thing. ;-) Thank you!

26 December 2024
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Reply from PureGym UK - Birmingham Longbridge

Hi Janos - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.

It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.

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