PureGym UK - Bridgwater Reviews 70

TrustScore 3.5 out of 5

3.7

Unit 2, The Clink Retail Park, TA6 4AE Bridgwater, GB


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Rated 3 out of 5 stars

This gym is very busy and not the biggest of gyms Treadmills are facing a blank green wall would be better if there was a bit more distraction to look at such as a tv or mirrors or even swap them wi... See more

Company replied

Rated 3 out of 5 stars

I dislike how load the music is played as it overpowers my head phones and the announcements are even loader. When there are classes.on they play music at a higher volume to counteract. I don't mi d... See more

Company replied

Rated 5 out of 5 stars

Amazing and friendly gym. There’s a staff member Kelly who brightens the atmosphere she always makes everyone feel welcome always smiling laughing and makes time to chat to everyone. I can’t norma... See more

Company replied

Rated 5 out of 5 stars

"I've been working with my gym instructor (Alex) for a while now, and I'm really impressed with his training. He's helped me improve my form and technique, and I've seen great results. I highly recomm... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Bridgwater

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Unit 2, The Clink Retail Park, TA6 4AE, Bridgwater, United Kingdom

3.7

Average

TrustScore 3.5 out of 5

70 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

Mirror in front of Treadmills

This gym is very busy and not the biggest of gyms
Treadmills are facing a blank green wall would be better if there was a bit more distraction to look at such as a tv or mirrors or even swap them with a couple of cross trainers that face the gym

4 December 2025
Unprompted review
PureGym UK - Bridgwater logo

Reply from PureGym UK - Bridgwater

Hi Jacky, thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We’re afraid it's true, our gyms can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym! We are always looking at making improvements within our gym to offer the best services to all our members, so please be assured this feedback will be passed on to our team for consideration when making future changes! If you wish to discuss this further, please do not hesitate to reach out to the Gym Manager who will also be happy to take any feedback on board. We are really happy to hear you enjoy using the gym overall and hope to see you back in the gym soon! Thanks, PureGym

Rated 5 out of 5 stars

I've been comfortable and reassured…

I've been comfortable and reassured using my local Puregym over the past few years at various times as its open 24/7 so its reliable in every way that I can possibly think of and the official app to book classes is efficient, the only minor issue bieng honest in general is the push button showers on the upper floor which can be challenging at times as most people would possibly likely feel similar.

28 November 2024
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Reply from PureGym UK - Bridgwater

Hi Andrew - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall. We appreciate your comments, and will take them into consideration for future improvements! Thanks, PureGym

Rated 5 out of 5 stars

Very easy to join

Very easy to join , and like the fact that you have the getting started option

10 November 2025
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Reply from PureGym UK - Bridgwater

Hi Hayley - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym

Rated 5 out of 5 stars

Easy

Easy peasy...no dramas...great service so far...big thumbs up!!!

4 November 2025
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Reply from PureGym UK - Bridgwater

Hi Simon - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym

Rated 1 out of 5 stars

such a rude manager who have been…

such a rude manager who have been absolutely horrible and disgusting in terms of their behaviour towards customers .

16 August 2025
Unprompted review
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Reply from PureGym UK - Bridgwater

Hi, thanks for taking the time to leave this review.

We would like to apologise for any inconvenience caused by this. Please can you expand on the issues that you have encountered with our Member Services team so they can investigate this matter in full and assist with this. You can contact them at member.services@puregym.com.

Thanks, PureGym

Rated 5 out of 5 stars

First gym joining experience

It was really simple to join, everything was laid out clearly and it was very clear on how to do it all without any confusion or back and forward pricing, its all very well structured.

11 July 2025
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Reply from PureGym UK - Bridgwater

Hi Kai. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 1 out of 5 stars

Pin did not work

Pin did not work
I was not able to see the equipment before register
No employee to talk to

5 July 2025
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Reply from PureGym UK - Bridgwater

Hi Husham, thanks for leaving us this review. We are sorry to see this is 1 star.

We are sorry to hear of the issues you were experiencing. We would advise speaking to Member Services regarding these as they will be able to investigate and advise you further. We apologise for any inconvenience caused.

Thanks, PureGym

Rated 1 out of 5 stars

Added promo code to lose joining fee

Added promo code to lose joining fee, once at checkout joining fee charged again

13 May 2025
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Reply from PureGym UK - Bridgwater

Hi Ed - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. All promotions are valid for a limited period of time, with the most recent £0 joining fee offer ending at 23:59pm on 12/05 Thanks, PureGym

Rated 5 out of 5 stars

Always find the team friendly & the gym…

Always find the team friendly & the gym clean. I have never had a problem with availability with the cardio equipment which is well maintained.

10 May 2025
Unprompted review
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Reply from PureGym UK - Bridgwater

Hi Steven - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym

Rated 5 out of 5 stars

Great facilities

Easy to join, great information, wonderful facilities

17 February 2025
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Reply from PureGym UK - Bridgwater

Hi Josh - We appreciate you leaving this review, and your feedback means a lot to us. We're all about making the beginning of your fitness journey hassle-free, so it's wonderful to hear you found the process of joining simple. Wishing you the best with your workouts! Thanks, PureGym.

Rated 2 out of 5 stars

Gym isn’t very big for the amount of…

Gym isn’t very big for the amount of people that go there and the facilities it offers should have more others PureGyms have more this isn’t the best or biggest and very cramped

30 December 2024
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Reply from PureGym UK - Bridgwater

Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. Please note due to the situation of our gyms it isn't always possible to extend the site itself, however, we are always looking to expand and improve our facilities where possible, so please keep an eye out for updates.

If you have any specific suggestions regarding the layout of the gym please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.

Rated 5 out of 5 stars

Good environment

Good environment, every thing available, I feel better after exercise
The equipment is so useful

28 November 2024
PureGym UK - Bridgwater logo

Reply from PureGym UK - Bridgwater

Hi there - Thank you so much for your feedback! We're glad to hear you enjoyed the range of equipment and great atmosphere. We believe it's essential to create a welcoming and positive environment where our members can feel comfortable and energized.

Our staff works hard to ensure that every experience is enjoyable, and it's wonderful to know that this effort made an impact on your visit. We truly appreciate your support and look forward to seeing you again! Thanks, PureGym.

Rated 5 out of 5 stars

Joining pure gym Bridgwater

Leanne greeted me with a beaming smile (which always helps put you at ease)
She took me through the process at my pace explaining clearly what was happening.
Then once the joining part was over she then helped me set up the app and took me through all the various sections. So all I have to do now is study them. A good ambassador for your company

2 September 2024
PureGym UK - Bridgwater logo

Reply from PureGym UK - Bridgwater

Hi Michael - Thank you for the 5* review and welcome to PureGym!

We're so glad to hear our Gym Team could help and we hope you enjoy your new membership with us!

Thanks, PureGym

Rated 3 out of 5 stars

Gym ok no Yanga water machine

This gym is ok but it doesn't have the yanga water machine and it is a small gym compared to some as I travel the UK and use the PureGym all over it could do with been moved to a bigger place. It is very basic.

2 September 2024
Unprompted review
PureGym UK - Bridgwater logo

Reply from PureGym UK - Bridgwater

Hi Michelle, thanks for your review and we're sorry to see the 3 stars.

All our gym branches nationwide are individually priced based on multiple different factors. It is true, some gym's are smaller than others but please be assured the quality of equipment is the same!

Not all gym branches provide yanga water and this can be seen on the specific gym home page.

Thanks, PureGym.

Rated 5 out of 5 stars

Good experience

Good experience

2 September 2024
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Reply from PureGym UK - Bridgwater

Hi Marina. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We look forward to welcoming you soon! Thanks, PureGym

Rated 5 out of 5 stars

Lovely clean great atmosphere

Lovely clean great atmosphere

24 August 2024
PureGym UK - Bridgwater logo

Reply from PureGym UK - Bridgwater

Hi there - It's great to hear you're enjoying PureGym, and thank you for the 5* review!

Thanks, PureGym

Rated 4 out of 5 stars

It was realy straight forward up too…

It was realy straight forward up too now thanks

1 July 2024
PureGym UK - Bridgwater logo

Reply from PureGym UK - Bridgwater

Hi Thomas! Thank you for taking the time to leave this 4 star review. It is great to hear the joining process was straightforward.

Is there anything we can look to improve on moving forward? Thanks, PureGym

Rated 5 out of 5 stars

Pretty easy and simple

Pretty easy and simple. Shame it’s shot up to 10.99 for a day pass. Remember the days it was 7.99

22 June 2024
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Reply from PureGym UK - Bridgwater

Hi AG! Thank you for taking the time to leave this 5 star review. It is great to hear the joining process was straightforward.

From time-to-time it's necessary for us to increase membership prices in line with increasing maintenance costs and other overheads.
These price increases help us to maintain and improve our gyms to ensure we can always provide the best facilities for our members.

Hope to see you back soon! Thanks, PureGym

Rated 1 out of 5 stars

Showers are disgusting

17 June 2024
Unprompted review
PureGym UK - Bridgwater logo

Reply from PureGym UK - Bridgwater

Hi GB, thanks for your feedback and we're sorry to see the 1 star.

We work hard to develop and maintain the highest standards of cleanliness and hygiene in our gyms and apologise if this isn't up to your expectation .

We invest in extensive cleaning by our Gym Team. Please speak with them on your next visit or via the email on your gym's homepage and they will be more than happy to assist further with any feedback and get this investigated.

Thanks, PureGym

Rated 2 out of 5 stars

Super busy

Super busy. More expensive than better equipped puregyms. Small gym with not enough equipment for the amount of users

24 April 2024
PureGym UK - Bridgwater logo

Reply from PureGym UK - Bridgwater

Hi there! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.

We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day.

Members can also use the members area via the PureGym app or website, to see how many people are in the gym.

Please be aware due to the situation of our gyms it isn't always possible to extend the site itself, however, we are always looking to expand and improve our facilities where possible, so please keep an eye out for updates.

If you have any specific suggestions regarding the layout of the gym please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.

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