Joining up is fairly straight forward once you work out the options. Finding the off peak times took a few screen loops but got there. Otherwise all very straight forward and great prices. Return e... See more
Company replied
Location
Switch locationLevel Street, DY5 1UA Brierley Hill, GB
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See what reviewers are saying
So when are the lockers going to be repaired?? The response is obviously a generic reply and not from someone from the gym. If you are, where is the suggestion box, as I can't find one. This i... See more
Company replied
The staff at puregym Brierley Hill are very friendly and knowledgeable. They always make me feel welcome, and i feel comfortable approaching them. I did briefly leave puregym to try the opposing co... See more
Company replied
Would be 5 stars if you sorted the phones issue out. By that I mean maybe put signs up saying if on phone get off the machines maybe it’s a bit of a joke paying £20 a month to not be able to use all m... See more
Company replied
Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - Brierley Hill
Written by the company
Membership Help
TrainSafe FAQs
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
Level Street, DY5 1UA, Brierley Hill, United Kingdom
4.4
Excellent
136 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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Reply from PureGym UK - Brierley Hill
Hi Roger - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym
Straight forward.
Once I had read the instructions properly, it was a breeze.
If i can do it, anyone can.
5 November 2025
Reply from PureGym UK - Brierley Hill
Hi Mark - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym
Reply from PureGym UK - Brierley Hill
Hi Emma - Thanks for taking the time to leave this review, we are really pleased to see it is 5 stars! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It's great to hear your positive feedback on this! Thanks, PureGym
Although I’m probably saying this in…
Although I’m probably saying this in advance before I’ve even started going, but so far I found it to be very easy to manage
19 September 2025
Reply from PureGym UK - Brierley Hill
Hi Ian - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym
Joining up is fairly straight forward…
Joining up is fairly straight forward once you work out the options. Finding the off peak times took a few screen loops but got there.
Otherwise all very straight forward and great prices.
Return emails very quick and within mnutes of payment the pin code and QR entry code was wwith you, so technically ready to go.
This isn't a reflection on Brierley Gym as it was done online. The gym staff itself wwe very helpful
18 September 2025
Reply from PureGym UK - Brierley Hill
Hi Peter - Thank you so much for sharing your feedback—we’re thrilled to see your 4-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you and we appreciate your comments on where we can improve. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym
I really enjoyed myself at this gym
I really enjoyed myself at this gym. The equipment was easy to use & the staff were really helpful.
7 August 2025
Reply from PureGym UK - Brierley Hill
Hi. Thanks for taking the time to leave this review, we're happy to see this is 4 stars!
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We love being able to help and chat to our members when given the opportunity to do so and we are really happy to hear you enjoy using the gym overall!
Thanks, PureGym
Relaxed and easy to access
The sign up process was easy, and in visiting the gym; it’s easy to access the whole of the gym’s equipment in a wheelchair. Really helpful staff. I also found a really relaxed atmosphere away from the centre of the equipment. Where I suspect more serious gym members use. I was nervous of signing up to a gym for both these reasons. But having a gym well suited to my needs is really helpful to know.
15 July 2025
Reply from PureGym UK - Brierley Hill
Hi James - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We know just how anxious we can all be at the thought of going to the gym alone, so we do our best to provide that safe space for our members. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Really helpful and polite explained…
Really helpful and polite explained everything i asked
18 July 2025
Reply from PureGym UK - Brierley Hill
Hi Frances - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear of this experience! Thanks, PureGym
The staff were second to none and were…
The staff were second to none and were really friendly and knowledgeable and made our class fun. I came on a student trip and Matt and Tom were absolutely amazing. Looking forward to coming back, Thank you.
8 July 2025
Unprompted review
Reply from PureGym UK - Brierley Hill
Hi Mel. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Staff were friendly facilities were…
Staff were friendly facilities were clean and the equipment was easy to use
19 June 2025
Reply from PureGym UK - Brierley Hill
Hi Carolynne - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Reply from PureGym UK - Brierley Hill
Hi Tee. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Reply from PureGym UK - Brierley Hill
Hi there - Thank you for taking the time to share your thoughts! We really value member feedback and always take it on board. It’s great to hear that you had a smooth and easy experience joining us. Have a great time with your workouts! Thanks, PureGym.
Lovely gym where everything is set out…
Lovely gym where everything is set out and easy to see what you’re doing and going , as a new gym goer that was very appreciative.
I definitely will be returning
14 March 2025
Reply from PureGym UK - Brierley Hill
Hi Ruth! Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We look forward to welcoming you back again soon! Thanks, PureGym
Excellent gym caters from everyone
Excellent gym caters for everyone. Good choice of classes and equipment. Very clean.
17 March 2025
Unprompted review
Reply from PureGym UK - Brierley Hill
Hi there! Thanks for taking the time to leave this 5 star review. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We do our very best to provide a wide range of kit and classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer shorter (but effective) workouts.
We are really happy to hear you enjoy using the gym! Thanks, PureGym
Locker theft.
Had money stolen from my locker for a second time and the response is that members leave belongings at their own risk.a free monthly payment is a small gesture but doesn't cover the amount of money taken. Seriously considering moving to another gym.
21 February 2025
Unprompted review
Reply from PureGym UK - Brierley Hill
Hi Andrew - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We are sorry to hear that your property was stolen from you whilst you were in the gym. Here at PureGym, we do advise that when attending the gym, members are responsible for their own belongings. Whilst we understand your frustration in regard to this matter, as detailed within our gym rules which are agreed to upon membership commencement:
• Members are solely responsible for their own belongings when visiting PureGym. PureGym accepts no responsibility for any loss or damage to property.
Thanks, PureGym.
Easy to down load app instructions good
17 February 2025
Reply from PureGym UK - Brierley Hill
Hi Scott - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback.
Fantastic news to hear that you’re happy with our app. We’ve provided lots of features so that members can get the most out of their membership, including classes and easy gym access. Have a brilliant fitness journey! Thanks, PureGym.
Reply from PureGym UK - Brierley Hill
Hi there! Thank you for taking the time to leave this 5 star review. It is great to hear the joining process was quick and straightforward.
Hope you enjoy your membership with us! Thanks, PureGym
Very easy to join
Very easy to join. No awkward questions about why you are joining the gym. Very good.
2 February 2025
Reply from PureGym UK - Brierley Hill
Hi Neil! Thank you for taking the time to leave this 5 star review. It is great to hear the joining process was straightforward.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Hope you enjoy your membership with us! Thanks, PureGym
Simple to join and very reasonable…
Simple to join and very reasonable price. Giuseppe who showed me around was very helpful as was Harry who signed me up.
24 January 2025
Reply from PureGym UK - Brierley Hill
Hi Brian - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear you enjoy using the gym! Thanks, PureGym
I've re joined recently after a short…
I've re joined recently after a short lay of
It seems some of the machines that I used in the past are no longer there which is disappointing
6 January 2025
Reply from PureGym UK - Brierley Hill
Hi Wayne - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
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