I ticket the wrong box when I joined online and couldn't get entry to the building as it thought I needed an access induction. I must have pressed the wrong button on my application. I pressed the cal... See more
Company replied
Location
Switch locationExplore Lane, BS1 5TY Bristol, GB
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See what reviewers are saying
I like pure gym - close to my house, I can go there anytime I want. However, during the summer period, the air quality is really poor. It's hot and stinky from all the people's sweat, it's stuffy as w... See more
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It was an easy access gym with lots of choice on machines, despite being unmanned at entrance it was easy to get in on my first go! The free water machine had options of flavours which was great t... See more
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I like the classes - there are lots on offer, the instructors are good, and the availability and timetable are great. The gym is very reasonably priced so I think it is good value for money. It is a v... See more
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Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - Bristol Harbourside
Written by the company
Membership Help
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
Explore Lane, BS1 5TY, Bristol, United Kingdom
3.2
Average
51 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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Reply from PureGym UK - Bristol Harbourside
Hi Taite- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout and we are really happy to hear you enjoy using the gym overall! Thanks, PureGym
PureGym is a useless gym
PureGym is a useless gym that has basic fitness machines and equipment. The lighting in PureGym is quite dark. A staff at PureGym in Bristol Harbourside was rude to me and wrongly accused me of sleeping in PureGym. Don't waste your money, don't bother joining PureGym because you may regret it.
3 November 2025
Reply from PureGym UK - Bristol Harbourside
Hi Islamiat- Thank you for taking the time to leave this review, we are sorry to hear that this has been your experience and see that this is 1 star. It would help us if you could get in touch directly with Gym Manager to provide more information regarding your concerns (such as date and time or names etc.) so that this be looked into further. Alternatively, please email our team at member.services@puregym.com who will be happy to assist further with these concerns. Thanks, PureGym
Pros and cons
There are plenty of pros and cons to this gym.
Pros - It's big, has plenty of brand new equipment, classes and staff on hand at all hours.
Cons - The lifts don't work most of the time, so it's not a good fit for people with mobility issues. The showers are very temperamental and the changing rooms often smell bad and can be a sauna.
Aircon is also temperamental at times and often fails at the same time as the lifts.
When things are working, it's great. When they aren't it's frustrating.
29 December 2024
Reply from PureGym UK - Bristol Harbourside
Hi Will - Thank you for taking the time to leave this review, we are pleased to see this is 4 stars and hear your feedback. We would like to apologise for any inconvenience. Whenever we have a fault in our gyms with the Air con or the lifts, we have processes in place to help get these back up and running as soon as possible. If you have any concerns the best way to pass them on for practical action is always to get in touch directly with the Gym Manager. You can approach them in the gym or leave a comment in the feedback box as this is regularly reviewed for updates and improvements. Thanks, PureGym
Helpful manager and not intimidating
I ticket the wrong box when I joined online and couldn't get entry to the building as it thought I needed an access induction. I must have pressed the wrong button on my application. I pressed the call button and the Manager came down and let me in and reset my account there an then. Really helpful. The gym itself is clean, lots of choice of equipment, hasn't been too busy when I go (off-peak membership) and not too intimidating. You can just go and get on with it and nobody bothers you.
26 August 2025
Reply from PureGym UK - Bristol Harbourside
Hi Charlotte - Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear your access issue was resolved and we hope you are enjoying using the gym overall! Thanks, PureGym
Reply from PureGym UK - Bristol Harbourside
Hi Charlotte - Thank you for your 5 star review! We’re so glad to hear you found the joining quick and easy—that’s exactly what we aim for. We’re here to make your fitness journey as smooth and enjoyable as possible, so it's great to see this comment. Thanks, PureGym
Why is there no MIND class anymore on…
Why is there no MIND class anymore on Saturdays at 1pm? This was quite popular, and I loved it. Now all of a sudden this has been taken off the schedule. Why take this class off when I was enjoying it. I tried the Core class at the same time for 10 MINUTES and I was the only one booked in.
3 May 2025
Unprompted review
Reply from PureGym UK - Bristol Harbourside
Hi Linda - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. It would really help us if you could get in touch directly with the Gym Manager as they will be able to advise further regarding the class timetable. Thanks, PureGym.
About to cancel my membership because spinning in this heat is dangerous
The lifts are constantly breaking, this time they've been down for over four months with no sign of being fixed, which means walking up 7+ flights of stairs. The air con is never on, even in the spin studio which is floor to ceiling glass on two sides and is an absolutely sweatbox after a sunny day. I've had to stop going to spin classes on hot days because it feels dangerous. The instructor shouldn't have to start a class by giving instructions on what to do if you overheat.
PureGym should give those of us still paying for membership a discount while these issues are fixed because this is a seriously subpar experience compared to what was sold when I signed up.
28 April 2025
Unprompted review
Reply from PureGym UK - Bristol Harbourside
Hi Rachel - Thank you for taking the time to leave a rating, but I'm sorry to see it's 1 star. We strive to provide the best service possible, and your feedback is important to us. We We would like to apologise for any inconvenience caused. Please be assured that our teams are doing what they can, to get these issues resolved. Access has also been opened up to all Bristol PureGyms Whilst we work to resolve this. Thanks, PureGym
I have bought the most premium fee…
I have bought the most premium fee every month. But it didnt fix the lift. we need to climb 5-6 floors. Im so disappointed with the service in here
21 April 2025
Reply from PureGym UK - Bristol Harbourside
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment are fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any further concerns about equipment, please notify staff on site as soon as you can. Thanks, PureGym.
The lifts were out of order
The lifts were out of order, and the gym had a strange, unpleasant smell.
9 April 2025
Reply from PureGym UK - Bristol Harbourside
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment are fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can. Thanks, PureGym.
Reply from PureGym UK - Bristol Harbourside
Hi Jo - Thank you so much for sharing your feedback, we always value and take into consideration what our members have to say.
We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym.
How often is this gym cleaned
How often is this gym cleaned? The machines are filthy and during summer it's too warm, machines don't have inbuilt AC anymore, barely any AC in the gym
15 February 2025
Unprompted review
Reply from PureGym UK - Bristol Harbourside
Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused on your visit.
We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with.
Air con in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers. Thanks, PureGym
Easy as usual
25 January 2025
Reply from PureGym UK - Bristol Harbourside
Hi Nubische - Thank you so much for sharing your feedback, we always value and take into consideration what our members have to say.
We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym.
I love my gym
I love my gym. I have been using PureGym for over 10 years now and I will not go anywhere else.
It is convenient, affordable, practical.
I made many acquaintances. It feels more like a "private members club".
I like the classes but also doing my own thing. I enjoy both equally and I don't feel judged.
29 December 2024
Reply from PureGym UK - Bristol Harbourside
Hi there! Thanks for taking the time to leave this 5 star review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym.
We also love being able to help and chat to our members when given the opportunity to do so; it is great to hear about your experience and love for the Harbourside club.
We hope you continue to enjoy your time with us! Thanks, PureGym
This gym is perfect :)
25 September 2024
Unprompted review
Reply from PureGym UK - Bristol Harbourside
Hi Julia. Thank you for taking the time to leave this review, we always appreciate and take on member feedback.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
I had a free entry code that I used but…
I had a free entry code that I used but I was still charged £7.99.
21 September 2024
Reply from PureGym UK - Bristol Harbourside
Hi Aki. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
It would really help us if you could get in touch directly with Member Services to provide more information (such as email address and promotional code) so this can be properly investigated. Thanks, PureGym
Unhelpful
I wasn't given the option to apply the promo code "savehalf" and therefore I ended up paying the double for the first month. When I asked the staff at the gym the very same day I signed up for this to be corrected, no help was given to me other than the words: "if you missed it, you missed it I'm afraid". I will continue going because I don't want to lose the money that I already paid but definitely won't recommend anyone to sign up.
9 September 2024
Reply from PureGym UK - Bristol Harbourside
Hi Mayte, thanks for taking the time to leave this review and we're sorry to see the 1 star.
The SAVEHALF promotion you're referring to, ended on 09/09/24. So if you tried to use the code after this date, it would not have applied or shown the discount.
If you contact our Member Services Team via email on : member.services@puregym.com - You're eligible for a refund within the first 14 days of your membership as per our T&C's if you wish .
We hope however, you enjoy the facilities and continue to workout with us!
Thanks, PureGym.
Not the best experience at 7am on a…
Not the best experience at 7am on a week day. Bought a day pass but only received the receipt and no access code. Walked in with a delivery guy but couldn’t find anyone who works at the gym to help me. Walked like three round through the gym without result.
After that I tried to leave but was not possible to leave as I needed a code for that again.
If you have some money to spare, I would urge everyone to pay a bit more to get some service at another gym.
9 May 2024
Reply from PureGym UK - Bristol Harbourside
Hi Klant. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We do apologise for any inconvenience caused on your visit.
As an online company, we don't have receptions. However, we have the cylinder POD doors that act as both an entrance and security system. The POD doors monitor entrance with individual 8 digit code.
As well as this, we have staff monitoring the gym, as well as a CCTV team.
You can find all clubs unstaffed hours via
https://www.puregym.com/landing/safety-and-security/unstaffed-hours/
Any issues recovering your PureGym Pin please reach out to Member Services on email or socials for further assistance. Thanks, PureGym
Reply from PureGym UK - Bristol Harbourside
Hi Marc - Thank you for the 4* review and welcome to PureGym!
We hope you enjoy your new membership with us!
Thanks, PureGym
Reply from PureGym UK - Bristol Harbourside
Hi there, it's amazing to hear you had a great experience contacting us, and thank you for the 5* review!
Thanks, PureGym
Awful
Awful - dumbbells everywhere, plates lying about in random places. Do not visit if you want a decent work out. Yes, this is the users that do this but PureGym could resolve this by monitoring it
19 March 2024
Reply from PureGym UK - Bristol Harbourside
Hi Jamie. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for the inconvenience caused during your visit.
It is in the gym rules that members should return their own weights or risk suspension, but at peak times especially it can be hard to police this.
However, staff on site do everything they can while we also have CCTV monitoring the free weights and are looking for new ways to combat this. Thanks, PureGym
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