The area upstairs 🙌 The staff did a great job keeping us happy. I have to give it to the male staff for helpfulness. Suggestion: a few 60 min classes For the senior members as they are in t... See more
Location
Switch locationLesley Retail Park, BT48 7PW Londonderry, GB
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See what reviewers are saying
I’m being a little harsh because I couldn’t get a shower today, on account of the gym being refurbished. That being said PureGym is a 5 star gym. The staff are friendly and very approachable, professi... See more
The gym is literally a building site, with builders walking in and out when we are doing a class. The classes are vastly limited and there has been no spin for 6 weeks. It is as supposed to start back... See more
Company replied
The women’s showers are unpleasantly below temperature; I go in hot from training and come out cold. A negative end to being in the gym. Also, all morning classes are 30 mins- very short- so when a cl... See more
Company replied
Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - Derry Londonderry
Written by the company
Membership Help
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
Lesley Retail Park, BT48 7PW, Londonderry, United Kingdom
3.8
Great
100 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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Been a member for over a year
Been a member for over a year, staff r all so friendly especially my pt eoin Kenny. Gym is always spotless and welcoming.
3 July 2023
Reply from PureGym UK - Derry Londonderry
Hi Deborah. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Excellent gym,plenty of room and…
Excellent gym,plenty of room and equipment. I like to switch off at the gym so I tend to keep too myself
24 June 2023
Unprompted review
Reply from PureGym UK - Derry Londonderry
Hi Paul. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Brilliant thanks 😊
6 June 2023
Unprompted review
Reply from PureGym UK - Derry Londonderry
Hi Eamon. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Reply from PureGym UK - Derry Londonderry
Hi James. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Reply from PureGym UK - Derry Londonderry
Hi Cassandra. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
A great gym and friendly and helpful…
A great gym and friendly and helpful staff’ and nice relaxed atmosphere’..
13 May 2023
Reply from PureGym UK - Derry Londonderry
Hi Michael. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Reply from PureGym UK - Derry Londonderry
Hi Chris. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Great gym would highly recommend it .
1 May 2023
Unprompted review
Reply from PureGym UK - Derry Londonderry
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
I think the gym is great and love the…
I think the gym is great and love the classes. The only thing is I wish the personal trainers in the gym classes would be more helpful about posture when doing exercises. It would be great if they corrected posture if your doing it wrong because that's something I worry about and I have hurt my knees before at classes. But apart from that it honestly is a great gym.
17 April 2023
Reply from PureGym UK - Derry Londonderry
Hi. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Pleasant environment
20 April 2023
Reply from PureGym UK - Derry Londonderry
Hi Jim. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Derry pure gym
Great gym and lovely staff. Really enjoy the classes however I would really like to see classes like pump or combat at 8am.
20 April 2023
Reply from PureGym UK - Derry Londonderry
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
It's good to be able to use any machine…
It's good to be able to use any machine with no que most of the time but much more dificult when there are a lot of people on the higher package attending at the same time, at times you can't use some of the equipment within your time which is a downside to signing up to the limited package
19 April 2023
Reply from PureGym UK - Derry Londonderry
Hi Michael. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym.
Thanks, PureGym
Reply from PureGym UK - Derry Londonderry
Hi Brian. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Lots of available equipment
3 April 2023
Unprompted review
Reply from PureGym UK - Derry Londonderry
Hi Denis. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Reply from PureGym UK - Derry Londonderry
Hi Bull. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Dissapointed.
Very saddened to be doing this as I have been a loyal pure gym goer for the past few years but since the renovations the spinning lessons have been driving everyone mad. There's no door and the music is full blast, genuinely concerned it may be affecting people's hearing. There's no consideration for everyone else trying to work out. I have my headphones on full blast and I cannot even hear my own thoughts. Hope they can at least lower it if not I do believe many of us may end leaving to another gym.
7 March 2023
Unprompted review
Reply from PureGym UK - Derry Londonderry
Hi Chadster. Thanks for taking the time to leave this review, we are sorry to see this is 1 star. We always appreciate and take on board member feedback.
We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.
Thanks, PureGym.
From up top looking down air…
From up top looking down air conditioning covered in dirt and dust not nice to look at
The wooden board's along the back wall looks like an unfinished building area
I seen a pt training someone on the stairs seriously at one time both we're on the stairs...staff should have moved them on health and safety gone mad....people using the stairs had to navigate round them......nuttsssss.
15 February 2023
Reply from PureGym UK - Derry Londonderry
Hi James. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time or names etc.) so this can be investigated.
Thanks, PureGym.
Good staff and great selection of…
Good staff and great selection of things to use but changing room cleanliness isn’t the greatest especially the we room room to get dressed after shower
18 February 2023
Reply from PureGym UK - Derry Londonderry
Hi. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We would like to apologise for any inconvenience caused and would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Sizeable gym
Sizeable gym, non judgemental. Odd placement of treadmills though imo, there could be more on the top floor as staring at walls below isn’t exactly great.
19 February 2023
Reply from PureGym UK - Derry Londonderry
Hi. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
I was at class one day and got an email…
I was at class one day and got an email after to say I missed it and got a strike. I spoke to the guy in the gym who said he would fix it.
I genuinely cancelled a class late and understand that for me a strike too.
I then attended another class and got an email to say I didn’t attend and so the 3 strike rule would apply.
On the 2 classes I got the strike on, I personally ticked my name off the registration list.
So I have been banned from booking classes since my 3rd strike which was 11 days ago- still unable to book any class as I’m suspended.
No one to call / talk to in order to resolve this. Paying a gym membership for pure gym solely for the classes - that I can’t attend as suspended for 3 strikes, when I only missed one class.
17 February 2023
Reply from PureGym UK - Derry Londonderry
Hi Ashleen, thanks for leaving us review. We are sorry to see this is 1 star.
Member Services can be contacted via email or social media and they will be happy to assist you further with this. Attendance is not recorded via the register. This is for the PT use only. If you have podded in correctly before the class is due to start then you would not receive a strike.
Thanks, PureGym
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