PureGym UK - Glasgow Charing Cross Reviews 50

TrustScore 4.5 out of 5

4.3

St Georges Road, G3 6JA Glasgow, GB


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Rated 5 out of 5 stars

Since Lee has become manager of the gym, I've noticed a big 'up-tick' in the cleaning of the gym. I witnessed the PTs and management team (not the cleaners) clearing out the studio a few weeks ago and... See more

Company replied

Rated 5 out of 5 stars

I started pure gym at Charing Cross a few weeks ago. Lost my confidence and motivation with the gym, but decided to get a PT. I’ve worked with Daria and she is great, helping me understand my body and... See more

Company replied

Rated 1 out of 5 stars

I am going to close remove myself from this gym because since last year, everything is getting worst and worst. Not enough machines to work out, loads of equipment broken and clases with the volume o... See more

Company replied

Rated 5 out of 5 stars

I've used various gyms and 'health clubs' over the years and find Pure Gym to be a Fantastic value for money no frills gym product. It's got everything you'd need for a proper work out regardless of... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Glasgow Charing Cross

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • St Georges Road, G3 6JA, Glasgow, United Kingdom

4.3

Excellent

TrustScore 4.5 out of 5

50 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Easy and nice

22 March 2025
Unprompted review
PureGym UK - Glasgow Charing Cross logo

Reply from PureGym UK - Glasgow Charing Cross

Hi Mulugeta - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym

Rated 5 out of 5 stars

Friendly, clean and tidy gym!

Since Lee has become manager of the gym, I've noticed a big 'up-tick' in the cleaning of the gym. I witnessed the PTs and management team (not the cleaners) clearing out the studio a few weeks ago and giving it a thorough clean, and I've never seen this being done before. Looking forward to seeing the big changes in the gym. My only small 'gripe' is the showers - I just wish they were a little more powerful, stayed on a bit longer and were a bit cleaner, but would require more cleaner time on them. The rest of the gym and staff, really can't fault at all!

6 November 2025
Unprompted review
PureGym UK - Glasgow Charing Cross logo

Reply from PureGym UK - Glasgow Charing Cross

Hi Roger - Thank you so much for your 5-star review! 🙌 We’re so glad to hear you had an excellent experience, and we’re proud to have such a dedicated team. Our staff work hard to provide great service, and your feedback means a lot. Looking forward to seeing you again soon at the gym! Thanks, PureGym

Rated 5 out of 5 stars

Friendly atmosphere

Friendly atmosphere, friendly and helpful staff. A nice space to spend time.

24 October 2025
Unprompted review
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Reply from PureGym UK - Glasgow Charing Cross

Hi Craig - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear of this experience! Thanks, PureGym

Rated 5 out of 5 stars

Great

Great 👍I am very happy to have quick and easy to get registered for you,

14 September 2025
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Reply from PureGym UK - Glasgow Charing Cross

Hi Ibrahim - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym

Rated 5 out of 5 stars

Good equipment and space

Good equipment and space

4 August 2025
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Reply from PureGym UK - Glasgow Charing Cross

Hi Niamh - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment/kit so that members have a variety of ways to workout. It’s great to see your positive comments! Thanks, PureGym

Rated 5 out of 5 stars

Fabulous gym

I started pure gym at Charing Cross a few weeks ago. Lost my confidence and motivation with the gym, but decided to get a PT. I’ve worked with Daria and she is great, helping me understand my body and different exercises. I’ve started to fall in love with the gym again thanks to her. The gym is always very clean and plenty different machines to choose from. All other staff are friendly too 😊

9 July 2025
Unprompted review
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Reply from PureGym UK - Glasgow Charing Cross

Hi Lisa. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear such positive feedback regarding one of our PT's and how they have made a positive impact on your fitness journey so far. This feedback will not go unnoticed, and we hope you continue to enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Easy to complete

Easy to complete

8 June 2025
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Reply from PureGym UK - Glasgow Charing Cross

Hi Patricia. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you found the signing up process easy and we hope you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

The atmosphere is great and i had a…

The atmosphere is great and i had a great workout with friends

30 May 2025
Unprompted review
PureGym UK - Glasgow Charing Cross logo

Reply from PureGym UK - Glasgow Charing Cross

Hi there - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to see your positive comments and that you had a great workout Thanks, PureGym

Rated 5 out of 5 stars

Equipment is top notch !

Equipment is top notch !

No waiting for use as there are duplicate machines.

Well done, great facility!

26 May 2025
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Reply from PureGym UK - Glasgow Charing Cross

Hi John - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout. We are really happy to hear you enjoy using the gym! Thanks, PureGym

Rated 1 out of 5 stars

Hi came back to the gym after as had…

Hi came back to the gym after as had bad fall , I did use the gym but couldn’t find any staff to help me in anyway not happy with service.

23 March 2025
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Reply from PureGym UK - Glasgow Charing Cross

Hi Sunita. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

There will be times where the club is unstaffed; these hours can be located here: www.puregym.com/landing/safety-and-security/unstaffed-hours/

To book in an induction for your return or ask any questions prior to visiting again you can contact the club direct via email. Thanks, PureGym

Rated 5 out of 5 stars

Yes its good and nice gyms and near my…

Yes its good and nice gyms and near my home and help all the time

3 February 2025
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Reply from PureGym UK - Glasgow Charing Cross

Hi Harry! Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym

Rated 1 out of 5 stars

Not enough machines, loads of things not working and a lot of things broken

I am going to close remove myself from this gym because since last year, everything is getting worst and worst.
Not enough machines to work out, loads of equipment broken and clases with the volume of sound so high that you cannot even hear the music on your headphones.

14 December 2024
PureGym UK - Glasgow Charing Cross logo

Reply from PureGym UK - Glasgow Charing Cross

Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.

Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment are fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can. Thanks, PureGym.

Rated 5 out of 5 stars

Friendly management

Friendly management

1 July 2024
PureGym UK - Glasgow Charing Cross logo

Reply from PureGym UK - Glasgow Charing Cross

Hi there - It's great to hear you're enjoying PureGym and the management, thank you for the 5* review!

Thanks, PureGym

Rated 5 out of 5 stars

Great gym

Great gym. Friendly management

23 June 2024
PureGym UK - Glasgow Charing Cross logo

Reply from PureGym UK - Glasgow Charing Cross

Hi there! Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We love being able to help and chat to our members when given the opportunity to do so.
Hope you continue to enjoy your time with us! Thanks, PureGym

Rated 1 out of 5 stars

Full of creeps!! Needs women only area

I have been going here for about 6 months now and have had multiple occasions of creepy men coming up to me and interrupting my workout, following me around the gym and making me feel extremely uncomfortable. The weight area is extremely intimidating for a woman as it is usually completely full of men. These might be the reasons there are not many women in this gym. This is the only gym near me that is affordable for a student so it’s such a shame that I’m thinking of leaving because of the creepy older men. I feel like puregym should have a female only area in this gym or a time where only females are aloud in the gym. Not only have I had problems with men downstairs but also upstairs.

10 June 2024
Unprompted review
PureGym UK - Glasgow Charing Cross logo

Reply from PureGym UK - Glasgow Charing Cross

Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We have a zero-tolerance policy on any form of harassment or inappropriate behaviour and take any concerns of this nature seriously.

We ask that any concerns are raised with the gym manager directly, or to safespace@puregym.com; a confidential means of alerting us to any behavioural concerns.

We please ask that you get in touch with further details, to allow us to conduct a full investigation into this matter. Thanks, PureGym

Rated 4 out of 5 stars

Great big gym

Great big gym, loads of space.

4 May 2024
Unprompted review
PureGym UK - Glasgow Charing Cross logo

Reply from PureGym UK - Glasgow Charing Cross

Hi Annmarie - It's great to hear you're enjoying PureGym, and thank you for the 4* feedback on our facilities!

Thanks, PureGym

Rated 5 out of 5 stars

What made it good exeperience at the…


What made it good exeperience at the gym is I have got myself a induction for the gym monday.

14 April 2024
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Reply from PureGym UK - Glasgow Charing Cross

Hi Miss Yau. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

No Pain No Gain

Staff are so friendly and approachable ready to answer any questions gym is kept very clean and tidy and there’s so many classes with different time availability to suit all schedules 🙏🏼 so glad to be back !

12 February 2024
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Reply from PureGym UK - Glasgow Charing Cross

Hi Jodielee. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

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