PureGym UK - Hull Anlaby Reviews 87

TrustScore 4.5 out of 5

4.3

Anlaby Retail Park, HU10 6RJ Hull, GB


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Rated 4 out of 5 stars

Gym is always great The only thing I’d say needed looking at is the tannoy that comes on every now and then As you can’t understand a word she is saying It’s all muffled it’s been like this f... See more

Company replied

Rated 5 out of 5 stars

PureGym is amazing. It’s such a shame about the parking. Spaces have been limited due to ongoing building work (since August 2022). I really thought that these spaces would be made available for the... See more

Company replied

Rated 2 out of 5 stars

think this place isn't what it use to be I just done a body pump class I thought it wasn't structured, something she put together 5mins before it started and I thought the PT was lazy. If I'm honest I... See more

Company replied

Rated 5 out of 5 stars

The gym in Anlaby is a great little workout hub.The classes are all well organised and instructors are incredibly knowledgeable. The free weight section is quality with the only downfall being that... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Hull Anlaby

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Anlaby Retail Park, HU10 6RJ, Hull, United Kingdom

4.3

Excellent

TrustScore 4.5 out of 5

87 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Very easy to join up

A very clear and useful site plus you get a lot for your membership, thank you

27 November 2025
PureGym UK - Hull Anlaby logo

Reply from PureGym UK - Hull Anlaby

Hi Alison - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym

Rated 5 out of 5 stars

Quick and professional response

I received a quick response to my enquiry. I was provided professional advice without any pressure to join. The terms and conditions presented were clear and concise.

8 August 2025
Unprompted review
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Reply from PureGym UK - Hull Anlaby

Hi Fleur - it's great to hear you had a great experience contacting us, and thank you for the 5* review!

Thanks, PureGym

Rated 5 out of 5 stars

James Windass (Anlaby) was really…

James Windass (Anlaby) was really helpful, informative and made me feel at ease. Have already had one session with James and have booked for a further month at three sessions per week. Great venue, so clean and tidy, Thank you.

8 May 2025
Unprompted review
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Reply from PureGym UK - Hull Anlaby

Hi Ralph - Thanks for taking the time to leave this review, we are really pleased to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you have enjoyed these sessions at Anlaby and enjoy using the gym overall! Thanks, PureGym

Rated 5 out of 5 stars

Easy to navigate website

Easy to navigate website! Good gym, has everything i need

28 April 2025
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Reply from PureGym UK - Hull Anlaby

Hi there - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback.

Fantastic news to hear that you’re happy with our website. We’ve provided lots of features so that members can get the most out of their membership, including classes and easy gym access. Have a brilliant fitness journey! Thanks, PureGym.

Rated 3 out of 5 stars

Machines not that up to date

Machines not that up to date, been to more updated machines with TV’s etc on. Not many to choose from when busy so had to wait for machines.

21 April 2025
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Reply from PureGym UK - Hull Anlaby

Hi Brenda - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.

Rated 5 out of 5 stars

Very friendly staff

Very friendly staff, equipment in good condition. Shower area very open with glass doors with only square on frosted sticker for privacy and very few toilets but otherwise great. Very clean.

13 January 2025
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Reply from PureGym UK - Hull Anlaby

Hi there! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are really happy to hear you enjoy using the gym, overall!

We are always looking to improve our facilities; we appreciate the point raised and we’ll have these addressed in club! Thanks, PureGym

Rated 1 out of 5 stars

Lights flickering constantly

Lights flickering constantly
Manager taking away classes
Equipment very old
Looks dirty

28 December 2024
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Reply from PureGym UK - Hull Anlaby

Hi there. Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We are always looking to make improvements to give our members the best experience they can get! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.

Rated 5 out of 5 stars

Fab gym

Fab gym, lovely staff
Always clean and tidy
Friendly gym

3 December 2024
Unprompted review
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Reply from PureGym UK - Hull Anlaby

Hi Melissa - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.

It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.

Rated 3 out of 5 stars

Alright no hack squat machine which…

Alright no hack squat machine which makes leg day a c tier

2 December 2024
Unprompted review
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Reply from PureGym UK - Hull Anlaby

Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.

Rated 4 out of 5 stars

High quality but shame about the people, too busy

Used to come here years ago now gone back to the same one and couldnt believe how many groups of students there was (they have a student deal on atm), I felt out of place unlike before, like I was at a uni gym. App said 74 people in gym even though it was 8:30pm. People nearly walking into me cuz they were engrossed on their phones and most the machines and cables in constant use so impossible to get on some of them

That being said there are seperate bench areas that are less busy and 3 different areas for dumbells, kit is high quality and well maintained. Actually saw a staff member and first aid/cctv for emergencies was well advertised unlike before (havent been to this specific one for 2 years)

18 November 2024
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Reply from PureGym UK - Hull Anlaby

Hi Jess. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

Unfortunately, we are unable to monitor the usage of phones in our gyms, however if people are sitting on equipment we would strongly advise approaching a member of staff on the floor who will be able to help further.

We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day.
The PureGym App will be up to date so you can see how many people are in the gym prior to attending too.

I’m glad to hear there are certain aspects of the gym you enjoy. Thanks, PureGym

Rated 2 out of 5 stars

think this place isn't what it use to…

think this place isn't what it use to be I just done a body pump class I thought it wasn't structured, something she put together 5mins before it started and I thought the PT was lazy. If I'm honest I don't do any of the classes anymore they are getting worse. If you want a machine majority of the younger generation shall we say are on the phones or talking to there mates and then back on their phones. The staff just walk by and don't even give you the time of day

12 October 2024
Unprompted review
PureGym UK - Hull Anlaby logo

Reply from PureGym UK - Hull Anlaby

Hi Rachel - Thank you for taking the time to leave this review. We always appreciate and take on member feedback. We would like to apologise for any inconvenience caused.

I'm afraid we are unable to monitor the usage of phones in our gyms, however if people are sitting on equipment we would strongly advise approaching a member of staff on the floor who will be able to help further.

Please do feel free to ask to switch in with a member while they rest between sets, this can also help you keep an even pace between sets. Thanks, PureGym

Rated 5 out of 5 stars

Easy to navigate and understand

Easy to navigate and understand. Options clear in what your are getting.

28 June 2024
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Reply from PureGym UK - Hull Anlaby

Hi there N - Thank you for the 5* review and welcome to PureGym!

We're glad the process was simple and we hope you enjoy your new membership with us!

Thanks, PureGym

Rated 5 out of 5 stars

Easy navigation though step by step was…

Easy navigation though step by step was simple

8 May 2024
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Reply from PureGym UK - Hull Anlaby

Hi Peter! Thank you for taking the time to leave this 5 star review. It is great to hear the joining process was straightforward.

Hope you enjoy your membership with us! Thanks, PureGym

Rated 5 out of 5 stars

Lots of space and equipment in various…

Lots of space and equipment in various areas so you can have your own private space

4 May 2024
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Reply from PureGym UK - Hull Anlaby

Hi Jay! Thanks for taking the time to leave this review!

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We do our very best to provide a wide range or equipment/kit so that members have a variety of ways to workout.
Hope you continue to enjoy your time with us! Thanks, PureGym

Rated 5 out of 5 stars
PureGym UK - Hull Anlaby logo

Reply from PureGym UK - Hull Anlaby

Hi there! Thank you for taking the time to leave this 5 star review! We are very happy to hear our term at Member Services could help!

Enjoy your next workout! Thanks, PureGym

Rated 5 out of 5 stars

Very good very clear it was a pleasure…

Very good very clear it was a pleasure to join

16 April 2024
PureGym UK - Hull Anlaby logo

Reply from PureGym UK - Hull Anlaby

Hi Andy. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Lovely modern gym

Lovely modern gym. Good range of equipment. Excellent choice of classes 👍

20 March 2024
Unprompted review
PureGym UK - Hull Anlaby logo

Reply from PureGym UK - Hull Anlaby

Hi Debbie. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Half the price of my old gym

Half the price of my old gym, new equipment and clean

2 March 2024
PureGym UK - Hull Anlaby logo

Reply from PureGym UK - Hull Anlaby

Hi Andrew - It's great to hear you're enjoying PureGym, and thank you for the 5* review!

Richard, PureGym

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