PureGym UK - Leeds Bramley Reviews 105

TrustScore 4 out of 5

4.1

Elmfield Way, LS13 4UD Leeds, GB


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Rated 5 out of 5 stars

I've been a member of many gyms in my time, but I can honestly say this has got to be one of the best. The gym is kitted out with all the latest equipment, the classes are excellent have a re... See more

Company replied

Rated 4 out of 5 stars

A good sized gym very clean. A variety of different people from young older large and small, quite inspiring sometimes. One fault is the music is switched off at night which makes a huge difference to... See more

Company replied

Rated 2 out of 5 stars

The problem I have every time I go is not being able to use the gym equipment because people just sit on or near the equipment using there mobile phone. When I ask if they will be long they say coupl... See more

Company replied

Rated 5 out of 5 stars

I have recently changed my Pure Gym location due to the poor quality of staff where I used to go. The new location at Bramley in Leeds which I now attend is brilliant, highly recommend - polite, frie... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Leeds Bramley

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Elmfield Way, LS13 4UD, Leeds, United Kingdom

4.1

Great

TrustScore 4 out of 5

105 reviews

5-star
4-star
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1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

5 stars from me all the way

I've been a member of many gyms in my time, but I can honestly say this has got to be one of the best.

The gym is kitted out with all the latest equipment, the classes are excellent have a real good vibe to them. Sarah's classes are fantastic, I always look forward to them.

It has a real easy atmosphere, so if you are worried that you may feel anxious then don't threat. All the staff are brilliant, friendly, very knowledgeable, and make you feel really welcome.

I have met lot's of new friends by going to the classes so there's another added bonus. It's not just about working out for me, it's about meeting new people.

I highly recommend Pure Bramley, well come Pure Team...you are all ace.

21 January 2026
Unprompted review
PureGym UK - Leeds Bramley logo

Reply from PureGym UK - Leeds Bramley

Hi Kirsty- Thanks for taking the time to leave this review, we're delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of classes and equipment in our gyms, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer shorter (but effective) workouts. Our app also has lots of features so that members can get the most out of their membership! It’s great to hear you enjoyed your recent classes and we hope you continue to enjoy using the gym overall! Thanks, PureGym

Rated 3 out of 5 stars
PureGym UK - Leeds Bramley logo

Reply from PureGym UK - Leeds Bramley

Hi Krzysztof - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Staff do undertake regular maintenance checks and work hard with our providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all machines in full working order as soon as possible. If you have any concerns about this, please notify staff on site as soon as you can. Thanks, PureGym

Rated 5 out of 5 stars

Very easy website to negotiate

Very easy website to negotiate. Went to look at the gym today and looked lovely. Spoke to a lady named Sarah who was so helpful and talked me through everything

30 October 2025
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Reply from PureGym UK - Leeds Bramley

Hi Ally - Thank you so much for your 5-star review! 🙌 We’re so glad to hear you had an excellent experience, and we’re proud to have such a dedicated team. Our staff works hard to provide great service, and your feedback means a lot. Looking forward to seeing you again soon at the gym! Thanks, PureGym

Rated 5 out of 5 stars

Very easy to join up online

Very easy to join up online, quick, great app and gym looks great so far

1 August 2025
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Reply from PureGym UK - Leeds Bramley

Hi Tee - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars! It's great to hear you found the sign up process easy and straightforward, that's exactly what we aim for. We hope you have been able to check out some of the other features available on the app, there is lots to explore on there! Enjoy your new membership! Thanks, PureGym

Rated 5 out of 5 stars
PureGym UK - Leeds Bramley logo

Reply from PureGym UK - Leeds Bramley

Hi Diane. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars
PureGym UK - Leeds Bramley logo

Reply from PureGym UK - Leeds Bramley

Hi David. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you found the signing up process easy and we hope you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

Love purgym most…

Love purgym most of the proper equipment without the 1990s mentality

13 May 2025
Unprompted review
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Reply from PureGym UK - Leeds Bramley

Hi Kevin. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 1 out of 5 stars

No support and online portal unusable

5pm on a weekday, I was there for the "join us for free on our re-opening week" no-one around even when I pressed the button. I was with my friend who is a member, so they gave a me a free pass, however when completing the online questions the website was glitchy and kept looping me round so I couldn't submit. I checked my email and had received the code, so went in. I didn't see a member of staff the whole time I was there.

14 May 2025
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Reply from PureGym UK - Leeds Bramley

Hi Ruth - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. The re-opening event was on 12/05 from 1pm onwards. Accessing the gym yesterday was during a staffed hour, but It may be that the staff in gym at the time had been unavailable due to performing other duties. It would really help us if you could get in touch directly with the Gym Manager via email, so they can look into why no one had been available at the time, and any further queries you may have on accessing the facilities. Thanks, PureGym

Rated 5 out of 5 stars

It was the first time I had been

It was the first time I had been, everyone didn't stare the staff are always on hand , and everything is there for you to use

8 May 2025
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Reply from PureGym UK - Leeds Bramley

Hi Anne - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym

Rated 5 out of 5 stars

Great Gym

Great Gym, great equipment. Gym is clean and tidy and well spaced out. Just had a new revamp and looks incredible. Staff are so friendly and always willing to help

7 May 2025
Unprompted review
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Reply from PureGym UK - Leeds Bramley

Hi Carol - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear your feedback of this refurb! Thanks, PureGym

Rated 5 out of 5 stars

Jamie Thorpe Classes at Pure are Explosive! Great Energy

Always enjoy my time here at the gym, I particularly enjoy classes and get results, Jamie Thorp who is a great Personal trainer and currently does classes at the gym, in the week, are amazing. really motivates me.
I work as a nurse and need stamina, his classes give me endurance stress release, and build muscle and strength.

6 February 2025
Unprompted review
PureGym UK - Leeds Bramley logo

Reply from PureGym UK - Leeds Bramley

Hi Jane! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We love being able to help and chat to our members when given the opportunity to do so; great to hear about your experience with our PT Jamie.
Hope you continue to enjoy your time with us! Thanks, PureGym

Rated 2 out of 5 stars

Overly busy, no parking, broken equipment

Overly busy, yes accepted this tome of year but no available parking on site it was so busy, broken machines including cycle foot hoop and water vending machine which I have paid extra for. Main reason for 2 star was the horrible loud feedback through the speakers from the class instructor for over 30 mins.

7 January 2025
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Reply from PureGym UK - Leeds Bramley

Hi Michael - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.

Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment are fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can.

Lastly, staff do undertake regular volume checks for the safety and comfort of our members, but if you approach the Gym Manager with more info they can look into this also. Thanks, PureGym.

Rated 3 out of 5 stars

There is no free WiFi

There is no free WiFi

14 December 2024
PureGym UK - Leeds Bramley logo

Reply from PureGym UK - Leeds Bramley

Hi - Thanks for taking the time to leave this rating, but I'm sorry to see it's 3 stars.


We are always keen to receive feedback so we can improve our service, but it would help us if you could get in touch directly to provide more information about where we may be able to improve.



We'd love to talk to you in more detail, so if you have feedback the best way to pass it on for practical action is always to get in touch directly with the Gym Manager. You can approach them in the gym or leave a comment in the feedback box as this is regularly reviewed and will be taken into consideration for updates and improvements. Thanks, PureGym

Rated 3 out of 5 stars

Gym investment

Morning

I think it is way time you invested in some new equipment at my Gym.
I note you are opening brand new branches in areas such as Guiesley complete with new equipment,why don't you invest in established branches and existing customers??

14 December 2024
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Reply from PureGym UK - Leeds Bramley

Hi James - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.

Rated 4 out of 5 stars

Good gym

I've been to this gym before. Good facilities and staff.

1 December 2024
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Reply from PureGym UK - Leeds Bramley

Hi Alan. Thank you for taking the time to leave this review, we always appreciate and take on member feedback.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym.

Rated 1 out of 5 stars

Disappointing Handling of Member Misconduct by Gym Management

I’m disappointed with how the management handled an issue I recently faced at this gym. Another member aggressively interrupted my daughter during her workout, offering unsolicited advice in a rude and intrusive manner, leaving her in tears and cutting our session short. Despite reporting the incident, the gym manager failed to address the issue directly with the member. I ultimately had to confront the individual myself.

When I followed up, the manager mentioned that the person was a military member, as if that excused their behavior. Let me be clear: serving in the military does not grant anyone the right to act poorly or disrespect others.

The lack of accountability and support from the gym management was incredibly disappointing. A gym should foster a respectful and welcoming environment for all members, but that wasn’t the case here. I hope this feedback encourages the management to handle such incidents more effectively in the future.

3 November 2024
Unprompted review
PureGym UK - Leeds Bramley logo

Reply from PureGym UK - Leeds Bramley

Hi Dana. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We have a zero-tolerance policy on any form of harassment or inappropriate behaviour and take any concerns of this nature seriously. We are very sorry to hear about this experience your daughter had in club.

We ask that any concerns are raised to safespace@puregym.com; a confidential means of alerting us to any behavioural concerns.

We please ask that you get in touch with further details, to allow us to conduct a full investigation into this matter. Thanks, PureGym

Rated 5 out of 5 stars

Helpfulness of staff

Helpfulness of staff, polite and friendly

26 July 2024
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Reply from PureGym UK - Leeds Bramley

Hi Tracy! Thanks for taking the time to leave this 5 star review, we always appreciate and take on board member feedback.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We love being able to help and chat to our members when given the opportunity to do so.
Hope you continue to enjoy your time with us! Thanks, PureGym

Rated 4 out of 5 stars

Flowed well

Flowed well, easy to do.

20 June 2024
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Reply from PureGym UK - Leeds Bramley

Hi there - Thank you for the 4* review and welcome to PureGym!

We hope you enjoy your new membership with us!

Thanks, PureGym

Rated 5 out of 5 stars

Great gym

The quality of the machines, the cleanliness of the gym, there is a good age range of people so you don't feel uncomfortable in any way, and your not waiting around for any equipment.

28 May 2024
Unprompted review
PureGym UK - Leeds Bramley logo

Reply from PureGym UK - Leeds Bramley

Hi Louise. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

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