PureGym UK - Liverpool Central Reviews 101

TrustScore 4 out of 5

3.9

Lewis's Building, L1 1QE Liverpool, GB


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Rated 5 out of 5 stars

Around the clock access. Good range of equipment. I have previously recommended a colleague of mine to PureGym Central and they have become a member. I have been a member approx. 6mths after it opened... See more

Company replied

Rated 5 out of 5 stars

Great gym , loads equipment the changing rooms are always cleans loads of classes on offer staff are all friendly and sound good vibe in the gym .only down sound is no out door light due to location o... See more

Company replied

Rated 3 out of 5 stars

I recently visited the Liverpool central gym for the first time, I was previously a member in the Kirkby gym but the central one is now more convenient, the gym seemed quite clean, there was lots of e... See more

Company replied

Rated 4 out of 5 stars

Gym gear is good having been recently upgraded. The down side is some of the staff are either miserable or ignorant. If they don't want to be there perhaps they should consider a different career.

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Liverpool Central

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Lewis's Building, L1 1QE, Liverpool, United Kingdom

3.9

Great

TrustScore 4 out of 5

101 reviews

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1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars
PureGym UK - Liverpool Central logo

Reply from PureGym UK - Liverpool Central

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym

Rated 5 out of 5 stars

Around the clock access

Around the clock access. Good range of equipment. I have previously recommended a colleague of mine to PureGym Central and they have become a member. I have been a member approx. 6mths after it opened nearly approx. 13yrs ago.

27 January 2026
Unprompted review
PureGym UK - Liverpool Central logo

Reply from PureGym UK - Liverpool Central

Hi Robert, thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We know that everyone likes to workout at different times whether that be due to work commitments or due to personal preference; being open 24/7 means we can provide for everyone, anytime, anywhere! We're thrilled to have you as such a loyal member in our PureGym community and we're glad to hear you are still loving the gym overall! We look forward to seeing you back very soon! Thanks, PureGym

Rated 5 out of 5 stars

No human contact is great

I love the fact how there isnt no human contact whatsoever and i love how cheap it is

24 October 2025
PureGym UK - Liverpool Central logo

Reply from PureGym UK - Liverpool Central

Hi there - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym

Rated 5 out of 5 stars

Good sesh

Gym was clean and the vibe was friendly

Equipment was readily available and all the machines felt very well calibrated

16 October 2025
PureGym UK - Liverpool Central logo

Reply from PureGym UK - Liverpool Central

Hi Josh - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout, and it's great to see your positive comment! Looking forward to seeing you again soon at the gym! Thanks, PureGym

Rated 5 out of 5 stars

Membership Reactivation

Quick and simple process to reactivate my gym membership :)

19 September 2025
PureGym UK - Liverpool Central logo

Reply from PureGym UK - Liverpool Central

Hi Shryne - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! 🙌 We aim to make rejoining as smooth and hassle-free as possible, so it’s fantastic to hear that the process was quick and easy for you. We’re excited to have you back as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym

Rated 1 out of 5 stars

Not enough of the popular equipment

There’s only one leg press machine and the wait times for equipment is ruining my workouts. Waited 40 minutes to use it today while two mates just stood their chatting to each other while hogging it and the moment they walked away someone else jumped on it even though I was clearly waiting. There’s no members of staff overseeing the use of equipment and I cba arguing with men who are six feet tall and six foot wide about who was waiting longest. A machine as popular as the leg press in a city centre gym needs at least 2-3 of them!

19 August 2025
Unprompted review
PureGym UK - Liverpool Central logo

Reply from PureGym UK - Liverpool Central

Hi Tom - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.

Rated 2 out of 5 stars

The whole gym needs refurbishment and…

The whole gym needs refurbishment and for the last week or so the Aircon wasn't working so it felt like working out in an oven there! Really dreading going back to that gym again unless there is a significant improvement! There wasn't even any towels to wipe the benches as everyone was sweating it out and sweat all over seats and benches!

23 July 2025
Unprompted review
PureGym UK - Liverpool Central logo

Reply from PureGym UK - Liverpool Central

Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. It would really help us if you could get in touch directly with the Gym Manager to provide more information so this can be discussed further.

You can either contact the Gym Manager directly by using the contact information on the gyms web page before returning to the gym, or reaching out to our Member Services team at member.services@puregym.com to assist with this.

Thanks, PureGym.

Rated 3 out of 5 stars

I recently visited the Liverpool…

I recently visited the Liverpool central gym for the first time, I was previously a member in the Kirkby gym but the central one is now more convenient, the gym seemed quite clean, there was lots of equipment/benches etc which is always a good sign, the only issue I had was entering the building from the street. The keypad didn’t seem to let me in. Luckily someone was exiting the building as I was entering and the pressed the exit button from the inside, can I have some instruction on how to enter the building in future? Thank you.

4 June 2025
Unprompted review
PureGym UK - Liverpool Central logo

Reply from PureGym UK - Liverpool Central

Hi James, thanks for leaving us this review. We appreciate and value our member feedback.

We are sorry to hear of the issues you were facing. We would advise speaking to the GM or gym team as they will be able to advise you further regarding this.

Thanks, PureGym

Rated 4 out of 5 stars

I recently used Pure Gym Manchester for…

I recently used Pure Gym Manchester for three days and then the Gym group in Liverpool for two. My complain about Pure Gym is that I wasn’t able to register for drop in in Liverpool for some reason. I finally gave up and went to the gym group. For drop in fees it’s cheaper, but I would prefer being at Pure gym. Half of the lockers at this facility near the Liverpool museum are broken, and a bunch of the cardio equipment is by a window with sun, blazing in and no curtains. Too hot!

7 May 2025
Unprompted review
PureGym UK - Liverpool Central logo

Reply from PureGym UK - Liverpool Central

Hi Peter - Thank you for your feedback. We’re sorry to hear that you found the joining process difficult. We’re always working to make things as simple and smooth as possible. If you would like to discuss membership options, we would advise contacting the team directly at Member Services who will be able to discuss what is available and what would best suit your needs if looking to access the gym. Thanks, PureGym

Rated 5 out of 5 stars

Big selection

Large amount of equipment very impressive

28 April 2025
Unprompted review
PureGym UK - Liverpool Central logo

Reply from PureGym UK - Liverpool Central

Hi Jonathan - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. Our team do our very best to provide a wide range of equipment so that members have a variety of ways to workout so it's good to see you have been happy with this. We are really happy to hear you enjoy using the gym! Thanks, PureGym.

Rated 1 out of 5 stars

Shocking actually...

I can live with the fact that it's always manky due to the decent gear. However, certain members of staff stare when I'm training and it's driving me crackers. Sometimes im just walking on the treadmill and its still happening. What's so facinating though? baffling. I don't need three members of staff doing an impersonation of a meerkat whilst i'm on the leg press. They might not have bad intentions but it's not relevent. I'm no novice with gym fear but if I'm uncomfortable I'm uncomfortable. I know you know better as pts. You could do that to someone with gym anxiety and intimidate them out. Do better guys, give your heads a wobble and fluff off!!Don't want it don't need it.

19 April 2025
Unprompted review
PureGym UK - Liverpool Central logo

Reply from PureGym UK - Liverpool Central

Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.

Could you please get in touch directly with the Gym Manager to provide more information (such as dates and times or names etc.) so this can be looked into further. Thanks, PureGym.

Rated 5 out of 5 stars

Smooth

The experience was very easy

18 April 2025
PureGym UK - Liverpool Central logo

Reply from PureGym UK - Liverpool Central

Hi Agnes - We appreciate you leaving this review, and your feedback means a lot to us. We're all about making the beginning of your fitness journey hassle-free, so it's wonderful to hear you found the process of joining simple. Wishing you the best with your workouts! Thanks, PureGym.

Rated 4 out of 5 stars

Very nice experience

It’s a very good gym, staff are amazing, and generally a good vibe to be there.

30 March 2025
PureGym UK - Liverpool Central logo

Reply from PureGym UK - Liverpool Central

Hi Adam. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

It was great had a rude guy saying bad…

It was great had a rude guy saying bad stuff and being all rude but once I spoke to the PT he fixed it straight away which I appreciate a lot and definitely would come back again.

4 March 2025
PureGym UK - Liverpool Central logo

Reply from PureGym UK - Liverpool Central

Hi there – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. Thanks again, PureGym.

Rated 2 out of 5 stars

Packed/ sweaty gym!

This Gym is so busy that it is rare to be quiet. As a young woman trying to get into the weights side of the Gym, I am terrified, and I find the atmosphere very stressful and crowded. It is unbelievably hot due to the limited air conditioning and the fact that it is underground. The toilets are relatively dirty, and there are always toilet paper shortages. Overall, I have lost all of my confidence due to the constant busyness of the Gym. It is only good if you know what you are doing and are confident.

23 February 2025
Unprompted review
PureGym UK - Liverpool Central logo

Reply from PureGym UK - Liverpool Central

Hi there - Thank you for taking the time to leave this review. We always appreciate and take on member feedback.

Our gyms are indeed very popular and so can become busy especially at peak times, but this does fluctuate throughout the day. Members can also use the members area via the PureGym app or website to see how many people are in the gym.

Regarding your comments on your bathrooms we fully understand the importance of cleanliness and cleaning supplies and will be dealt with. Thanks, PureGym.

Rated 5 out of 5 stars

Good gym

Good gym, enough equipment relaxed atmosphere

22 February 2025
Unprompted review
PureGym UK - Liverpool Central logo

Reply from PureGym UK - Liverpool Central

Hi Sharon! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We do our very best to provide a wide range of equipment so that members have a variety of ways to workout.
Hope you continue to enjoy your time with us! Thanks, PureGym

Rated 1 out of 5 stars

Unable to access gym

I have only just joined this gym yesterday and on my first visit today I can’t access the gym as the pin isn’t working, I find this very frustrating for my first visit and there is no one to speak to even more frustrating!!

18 February 2025
PureGym UK - Liverpool Central logo

Reply from PureGym UK - Liverpool Central

Hi Desmond - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused!

If you could get in touch with us directly with the Gym Manager/Member Services to provide more information (which gym, what date/time etc.) we can look into assisting you with this.

There is also an Assist button at the gym entrance you can press, when pressed a local member of staff will come to the door to assist you. Thanks, PureGym.

Rated 5 out of 5 stars

It was easy and fast!

11 February 2025
PureGym UK - Liverpool Central logo

Reply from PureGym UK - Liverpool Central

Hi there! Thank you for taking the time to leave this 5 star review. It is great to hear the joining process was straightforward.

Hope you enjoy your membership with us! Thanks, PureGym

Rated 3 out of 5 stars

Joining was fine but the gym is disgusting

Joining was fine but the gym is disgusting, lockers falling apart built up grime and old machines, your banking on city center gyms being high demand and not trying to improve your gym at all.

3 January 2025
PureGym UK - Liverpool Central logo

Reply from PureGym UK - Liverpool Central

Hi Alex - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with. Thanks, PureGym

Rated 5 out of 5 stars

Great gym

Great gym , loads equipment the changing rooms are always cleans loads of classes on offer staff are all friendly and sound good vibe in the gym .only down sound is no out door light due to location of building but this doesn't put Me off.

28 December 2024
PureGym UK - Liverpool Central logo

Reply from PureGym UK - Liverpool Central

Hi Billy - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

Our team do our very best to provide a wide range of equipment so that members have a variety of ways to workout so it's good to see you have been happy with this. We are really happy to hear you enjoy using the gym! You mentioned about an outdoor light, please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed and we can look into this further. Thanks, PureGym.

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