PureGym UK - London Limehouse Reviews 98

TrustScore 4 out of 5

3.9

Zenith Buildings, E14 7LB London, GB


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Rated 4 out of 5 stars

The experience was good overall, good gyms, the only thing is, no customer service phone. I had a couple of incidents, my PIN failed, it was a problem to solve it cause there is no way to communicate... See more

Company replied

Rated 4 out of 5 stars

A refresh is needed. Having used other pure gym branches, I am comparing how Limehouse gym is to those braches and it is below what I expect. Certain equipment looks like it needs some fixing, t... See more

Company replied

Rated 1 out of 5 stars

Problems that I reported since I started using their service are yet to be fixed. Namely: 1-Machines out of order: Either get rid of them or repair them. 2-Shower rooms that occasionally reek. 3... See more

Company replied

Rated 5 out of 5 stars

I absolutely love the classes at this gym! The instructors are enthusiastic and competent, and I always leave a class with a big smile on my face. Each instructor brings their own unique style, making... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - London Limehouse

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Zenith Buildings, E14 7LB, London, United Kingdom

3.9

Great

TrustScore 4 out of 5

98 reviews

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1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Excellent gym…would definitely recommend

Excellent gym which has a wide variety of equipment/machines to use. Brilliant fitness classes, led by outstanding instructors, who are so friendly and motivating. Located in a lovely setting in Limehouse marina. Would definitely recommend.

23 July 2023
Unprompted review
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Reply from PureGym UK - London Limehouse

Hi Tara. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Excellent facilities and great coaches

Excellent facilities and great coaches; I would recommend the workout sessions!

19 July 2023
Unprompted review
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Reply from PureGym UK - London Limehouse

Hi Nojmul. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 1 out of 5 stars

PT Fat shaming

Fat-shaming in a place that should be used to promote self-confidence and positive body image is vile. I was recently made aware of an email sent out by one of Puregyms "personal trainers" to his clients and shocked is an understatement. The "PT" in question used terms such as 'fat-slob' in an attempt to motivate his clients to work harder to lose weight. Fat phobic comments such as these is bullying and are perpetuating eating disorders (some of which have the highest mortality rates of any psychiatric disorder). Nobody with the immaturity and confidence to send out this email should be allowed to work in this industry. So many people spend months working up the confidence to walk into a gym and this email is just validation of their fears. I won't be naming and shaming this PT online because unlike this man, I don't believe that bullying is ever the solution. Although, given how confidently he parades his ignorance with his clients (and all over his Instagram account) I'm sure it wont be hard for the Limehouse managers to guess who he is. I'm disgusted and I hope he's fired.

(This post was supposed to have 0 stars but it wouldn't let me post this comment without a rating)

28 June 2023
Unprompted review
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Reply from PureGym UK - London Limehouse

Hi Grace. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We have a zero-tolerance policy on any form of harassment or inappropriate behaviour and take any concerns of this nature seriously. We ask that any concerns are raised with the Gym Manager directly, or to safespace@puregym.com; a confidential means of alerting us to any behavioural concerns. We please ask that you get in touch with further details, to allow us to conduct a full investigation into this matter.

Thanks, PureGym

Rated 5 out of 5 stars

Great gym classes

I absolutely love the classes at this gym! The instructors are enthusiastic and competent, and I always leave a class with a big smile on my face. Each instructor brings their own unique style, making every class a fresh experience. The only suggestion I have would be to add some late Pilates/Yoga classes to the evening schedule. Overall, a great gym with friendly staff and superb classes :)

21 May 2023
Unprompted review
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Reply from PureGym UK - London Limehouse

Hi Klementyna. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy the classes and using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Valentina is a great trainer

Valentina is a great trainer. I love her classes. She is motivating and makes things fun even though they are hard!

16 May 2023
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Reply from PureGym UK - London Limehouse

Hi Jo. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

A refresh is needed

A refresh is needed.

Having used other pure gym branches, I am comparing how Limehouse gym is to those braches and it is below what I expect. Certain equipment looks like it needs some fixing, today I saw 3 machines faulty, 2 were the only leg press machines at the gym, there are no resistance bands to use, which is free to use at other pure gyms I have been to. Equipment does need to be looked at and resistance bands provided.

15 May 2023
Unprompted review
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Reply from PureGym UK - London Limehouse

Hi Andre. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.

Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can.

Thanks, PureGym

Rated 5 out of 5 stars

Brilliant classes - give them a go

Brilliant classes ! Nice clean gym with lovely staff

25 April 2023
Unprompted review
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Reply from PureGym UK - London Limehouse

Hi Lauren. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

Love Puregym on the whole

Love Puregym on the whole. Very affordable with good equipment.

I would like to mention though that many women make the change room difficult to use. They hang their coats on the racks so the seating cannot be used. They also use the lockers without a lock, making it difficult to find one to use.

It would be greatly appreciated if the staff could leave some signage in the change room about acceptable etiquette around these issues and enforce it.

It should be comfortable for everyone to use and at the moment it's difficult regularly.

Thank you!

19 April 2023
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Reply from PureGym UK - London Limehouse

Hi Rando. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We always appreciate and take on board member feedback.

We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

Rated 5 out of 5 stars

Machines are old and you don't have for…

Machines are old and you don't have for all muscle function.
No much improvement for the last 10years .
Disabled area not in right condition such as shower ... Over 3
months minimum, since last summer is in the same condition!
Women taking over men area , while they have "separate" room !!???
Machines are not shared, "Can I jump in " it's not exist anymore. So ridiculous how members are egoist !!!
To much marketing spending but not spending for updating the gym with it's best equipment.
Cleaning room and shower dirty door sealing in the shower room is black , it should be white .
This is the Limehouse pure gym for my 10 years of experience.
More expensive and not more facility!
Passionate people would arrange the gym look better and function better with pro equipments ! That is what you want to improve and spend by the time !

19 April 2023
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Reply from PureGym UK - London Limehouse

Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

Rated 4 out of 5 stars

Good but over priced

Has everything you need but very overpriced

16 April 2023
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Reply from PureGym UK - London Limehouse

Hi. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 1 out of 5 stars

Terrible Internet

Great space but the official O2 Wifi is beyond awful to the point of being unusable (with poor indoor signal unable to supplement) which is incredibly frustrating to have in your gym. Considering leaving if it doesn't change soon.

EDIT: The reply from PureGym references the WiFi that I also reference in my review. Yes, free O2 WiFi exists, but it is borderline defunct, and more frustrating than convenient to use.

18 April 2023
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Reply from PureGym UK - London Limehouse

Hi. Thanks for taking the time to leave this review, we are sorry to see that it is 1 star. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
Most of our gyms come with free O2 Wi-Fi. Select O2 Wi-Fi from the list of networks. Once connected, open a browser on your device and follow the instructions to log in. If there are persistent issues please speak to the Gym Manager, or staff available in the gym, who can investigate any issues on site.
Thanks, PureGym

Rated 5 out of 5 stars

Fantastic gym - highly recommend

Fantastic location. Super staff and love the classes

2 March 2023
Unprompted review
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Reply from PureGym UK - London Limehouse

Hi Sarita. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Good gym!

This is a good size gym with plenty of equipment both in the cardio and weights areas. The cycle studio is also a good size and has a good atmosphere with the main lights turned off and just small LED lights surrounding the bikes. The rest of the gym gets plenty of natural light which is a lot nicer than some of the other gyms which are completely underground.

1 March 2023
Unprompted review
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Reply from PureGym UK - London Limehouse

Hi Becky. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 3 out of 5 stars

ok, but really busy

Good gym, but a lot of the time most of the useful equipment is occupied. I understand when there's people who want to train/excercise, but what are all those kids doing there? There's teenagers just sitting around on the machines on their phones.

30 January 2023
Unprompted review
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Reply from PureGym UK - London Limehouse

Hi axctwelve. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

Unfortunately, we are unable to monitor the usage of phones in our gyms, however if people are sitting on equipment I would strongly advise approaching a member of staff on the floor who will be able to help further.

Thanks, PureGym

Rated 1 out of 5 stars

I am trying to use my Vitality with Pure Gym and it is impossible!

I am trying to use my Vitality with Pure Gym for a while. They have the information on the website but it does not say anything. It is super difficult to contact them since most of the channels are operated by bots. I have tried Facebook, e-mail, etc. It is just impossible to have customer service. If you are planing to enrol do that knowing everything is automatic and there is no human contact for anything. So, if you have a problem, give up. There is no way to solve it. The installations are reasonable though. If you live nearby and there is no other option like me, then yes.

16 January 2023
Unprompted review
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Reply from PureGym UK - London Limehouse

Hi Eudis, thanks for leaving us this review. We are sorry to see this is 1 star. We appreciate and value our member feedback.

We are sorry to hear you feel this way. Member Services can be contacted via email, Facebook, Twitter and Instagram. Due to how bust the team have been, replies have taken longer than usual which we can apologise for however the team will be more than happy to help.

Thanks, PureGym

Rated 5 out of 5 stars

Very good gym

Very good gym. Everyones friendly and everything is kept really well.

17 December 2022
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Reply from PureGym UK - London Limehouse

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

Limehouse gym .

Limehouse gym .. well maintained and varied equipment. Plus it has natural light. Some of the other gyms ive used are windowless, depressing boxes .. Another reason to vist this gym.. Limehouse has a very good yoga instructor .. although i enjoy the yoga class the timings is not brilliant hence i was attending yoga classes at other gyms .. until Pure gym started charging extra for yoga. Not only do i resent having to pay extra on top of the additional charge for multi use membership .. the extra charge is somewhat sexist especially as over 75% of yoga class attendees are women

14 December 2022
Rated 5 out of 5 stars

Clean and tidy gym

Clean and tidy gym! Equipment is fully working and it’s have every space that someone could need for a full workout.

13 December 2022
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Reply from PureGym UK - London Limehouse

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Fab Gym!

After training with him now for a few months, I have to say - Connor Hurst is a fantastic PT at PureGym Limehouse, his care, passion and professionalism is next to none. He listens to your goals and works with you to achieve them, and has been a massive support on my own fitness journey, offering not only general advice when life gets stressful, but also motivation, keeping me focused on my goals. As a client, he checks-in on you regularly, and is available to speak too 24/7 to monitor your nutrition and general wellness, so his care extends well beyond the PT session, showing his genuine passion/knowledge for what he does. Since our sessions I’ve felt benefits in my health both physically and mentally, which I couldn’t have done without his support. Our sessions are fun and he’s just a kind, down-to-earth person, which makes it enjoyable to work with him - looking forward to smashing future fitness goals with his guidance!
@PureGym give Connor some recognition yeah? Cool thanks!

Overall, PureGym Limehouse is a great, clean spacious gym, well maintained with a good range of equipment and friendly staff always on hand to help!

4 November 2022
Unprompted review
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Reply from PureGym UK - London Limehouse

Hi Jasmine. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear such positive feedback regarding our PT's and that you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

Not enough leg machines.

The gym is great but there are not enough leg machines. They are always full as there are 1 of each.

24 September 2022
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Reply from PureGym UK - London Limehouse

Hi Michael. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

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