The experience was good overall, good gyms, the only thing is, no customer service phone. I had a couple of incidents, my PIN failed, it was a problem to solve it cause there is no way to communicate... See more
Company replied
Location
Switch locationZenith Buildings, E14 7LB London, GB
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A refresh is needed. Having used other pure gym branches, I am comparing how Limehouse gym is to those braches and it is below what I expect. Certain equipment looks like it needs some fixing, t... See more
Company replied
Problems that I reported since I started using their service are yet to be fixed. Namely: 1-Machines out of order: Either get rid of them or repair them. 2-Shower rooms that occasionally reek. 3... See more
Company replied
I absolutely love the classes at this gym! The instructors are enthusiastic and competent, and I always leave a class with a big smile on my face. Each instructor brings their own unique style, making... See more
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Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - London Limehouse
Written by the company
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
Zenith Buildings, E14 7LB, London, United Kingdom
3.9
Great
98 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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I would give 5 stars if ladies section…
I would give 5 stars if ladies section was bigger
13 September 2021
Reply from PureGym UK - London Limehouse
Hi Afro. Thanks for taking the time to leave this review! We are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Please be aware due to the situation of our gyms it isn't always possible to extend the site itself, however, we are always looking to expand and improve our facilities where possible, so please keep an eye out for updates. If you have any specific suggestions regarding the layout of the gym please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.
Thanks, PureGym
Very good experience so far
12 September 2021
Reply from PureGym UK - London Limehouse
Hi Rinu. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It's great to hear you enjoy using the gym overall! :)
Thanks, PureGym
Not enough machines and quite a few are…
Not enough machines and quite a few are not even working.
11 September 2021
Reply from PureGym UK - London Limehouse
Hi Diana. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.
Thanks, PureGym.
Ladies Gym
I use the ladies only gym and it is amazing however I think you could improve by making the space bigger and including more equipment because the space is quite small and there is limited equipment to use especially when there are a lot of ladies in the room.
16 August 2021
Reply from PureGym UK - London Limehouse
Hi, thank you for leaving us a review. We are happy to see this is 4 stars.
We appreciate and value or member feedback.
Please be aware due to the situation of our gyms it isn't always possible to extend the site itself, however, we are always looking to expand and improve our facilities where possible, so please keep an eye out for updates. If you have any specific suggestions regarding the layout of the gym please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.
Thanks, PureGym.
Limehouse branch.
Limehouse branch.
Clean areas, friendly staff. The gym is never too busy and I can check how many people are there using the app.
Nothing to complaint about.
9 August 2021
Reply from PureGym UK - London Limehouse
Hi Ele. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It's great to hear you enjoy using the app and gym overall! :)
Thanks, PureGym
Great atmosphere and clean.But…
Great atmosphere and clean.But sometimes overcrowded and need some more equipment. And free energy drink at least once a week,not only for the plus members. Thanks
6 August 2021
Reply from PureGym UK - London Limehouse
Hi, thank you for taking the time to leave us a review, we are happy to see this is 4 stars.
We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. To make the most of the space where possible, though, we are always looking to expand and improve our facilities.
We're afraid this would not be possible however you do not need to be a Plus member to access the Yanga Water. You can add this to your membership as a bolt on and the price extra per month varies from gym to gym. If you contact Member Services, they will be able to provide you with more information.
Thanks, PureGym
amazing gym and amazing staff!
6 August 2021
Reply from PureGym UK - London Limehouse
Hi. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment and love being able to help and chat to our members when given the opportunity to do so! :)
It's great to hear you enjoy using the gym overall!
Thanks, PureGym
Very bad smell all time
Very bad smell all time , this time I couldn't even finish my session , it’s not respectful at all .
6 August 2021
Reply from PureGym UK - London Limehouse
Hi SeifEdinne. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We are sorry to hear of your experience with PureGym. We would like to also apologise for any inconvenience caused and would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
Thanks, PureGym
machines out of service
machines out of service, lack of cardio machines available even after 8pm
6 August 2021
Reply from PureGym UK - London Limehouse
Hi User1. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can.
We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.
Thanks, PureGym.
Best gym in the area!!
4 August 2021
Reply from PureGym UK - London Limehouse
Hi Aimee. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment and are really happy to hear you enjoy using the gym!
Thanks, PureGym
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