PureGym UK - Mansfield Reviews 127

TrustScore 4.5 out of 5

4.5

Mansfield Leisure Park, NG18 1BW Mansfield, GB


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Rated 3 out of 5 stars

Staff are amazing. Equipment could be better, but for the money you pay is good. But a must is it needs another chest press. Because there is only 1 it is almost impossible to ever get it. Quality of... See more

Rated 2 out of 5 stars

Reply to my previous review: I'm sorry but claiming to be following government guidelines is no excuse for not being clean or hygienic. You dont need the government to tell you what is or isn't ac... See more

Company replied

Rated 5 out of 5 stars

Lovely atmosphere, fantastic manager (Chris) who always makes time for every member and keeps the gym the high standards it is and has always been. All of the staff are lovely (especially Adam), appro... See more

Company replied

Rated 5 out of 5 stars

Manager, trainers are all so very helpful. Correct you if your posture is incorrect whilst doing the exercise, offer alternatives, motivate and praise you. They make the pain enjoyable :) For a... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Mansfield

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Mansfield Leisure Park, NG18 1BW, Mansfield, United Kingdom

4.5

Excellent

TrustScore 4.5 out of 5

127 reviews

5-star
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1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Would definitely recommend

Good experience overall with parking, coming in and out, quality of equipments and easy to use app.

11 February 2026
Unprompted review
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Reply from PureGym UK - Mansfield

Hi Mara- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of kit so that members have a variety of ways to workout and our app also has lots of features so that members can get the most out of their membership! We are really happy to hear you enjoy using the gym overall! Thanks, PureGym

Rated 5 out of 5 stars

Good as gold

18 December 2025
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Reply from PureGym UK - Mansfield

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym

Rated 4 out of 5 stars

Decent gym if you can early but can get…

Decent gym if you can early but can get busy if not, equipment seems well made, I don’t do the classes but my wife does and she says there pretty good but book early to guarantee a place, down sides are the music is terrible, sounds like a backstreet bar in Ibiza, no TV’s anymore as they would not pay the fee, managers advice is get some ear phones

3 July 2025
Unprompted review
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Reply from PureGym UK - Mansfield

Hi Mark. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Emailed regarding an issue I had with…

Emailed regarding an issue I had with booking classes via the app for the following week , got a fast response and issue was resolved immediately.

28 June 2025
Unprompted review
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Reply from PureGym UK - Mansfield

Hi Shanice - it's great to hear you had a great experience contacting us, and thank you for the 5* review!

Thanks, PureGym

Rated 5 out of 5 stars

All good except

All good , but it gets too hot in summer and far too cold in winter! And interesting ly ..not a temperature reading anywhere to see ....no thermometer in view !
And I can only say smart meters only work at the temperature it's set at !
I realise costs are relevant...but a constant 60 ° is needed, so no ripped muscles ...

12 May 2025
Unprompted review
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Reply from PureGym UK - Mansfield

Hi there - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.

We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Temperatures/air con in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers.

Thanks, PureGym

Rated 5 out of 5 stars

Great facilities

Great facilities and modern well maintained equipment.

18 April 2025
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Reply from PureGym UK - Mansfield

Hi Gary - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. Our team do our very best to provide a wide range of equipment so that members have a variety of ways to workout so it's good to see you have been happy with this. We are really happy to hear you enjoy using the gym! Thanks, PureGym.

Rated 5 out of 5 stars

Easy to use by joining on-line takes…

Easy to use by joining on-line takes about 5 mins

9 April 2025
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Reply from PureGym UK - Mansfield

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

great gym plenty of equipment available

17 March 2025
Unprompted review
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Reply from PureGym UK - Mansfield

Hi Pam! Thanks for taking the time to leave this 5 star review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We do our very best to provide a wide range of kit so that members have a variety of ways to workout. Hope you continue to enjoy your time with us! Thanks, PureGym

Rated 5 out of 5 stars

Joining process is really simple and…

Joining process is really simple and not caused any problems.

24 February 2025
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Reply from PureGym UK - Mansfield

Hi Artur - Thank you so much for sharing your feedback, we always value and take into consideration what our members have to say.

We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym.

Rated 1 out of 5 stars

Standards are dropping

Only started the gym 2 weeks ago and I was really enjoying it until today. It looks like the standards are dropping already. One guy came in without membership and the manager let him train in jeans/ outdoor footwear. It’s not looking good for the future. Standards should be maintained at all times. The date this happened was the 21st of February at 09.30. The PT let them in and the manager authorised it.

21 February 2025
Unprompted review
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Reply from PureGym UK - Mansfield

Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

It would really help us if you could get in touch directly with Member Services to provide more information (such as date and time or names etc.) so this can be escalated on your behalf. Thanks, PureGym

Rated 4 out of 5 stars

My morning workout

The gym has lots of space and plenty of updated equipment.
The down side is the changing rooms (floor always looks dirty in the gents changing rooms black mould in the showers on the grout. The showered are never clean even first thing).
In the gym all the high areas is like a scene from Halloween the amount of cobwebs and dust. Some serious high level cleaning needed.

20 February 2025
Unprompted review
Rated 4 out of 5 stars

Top class gym

I'm not a gym regular, but this was a good introduction to be shown the facilities and a brief look at the equipment in an excellent gym. Having been back for a couple of sessions now, I'll definitely be keeping it up. Highly recommended

14 January 2025
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Reply from PureGym UK - Mansfield

Hi Geoffrey - Thank you for taking the time to leave this review, we always appreciate and take on member feedback.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym.

Rated 3 out of 5 stars

I joined online

I joined online, went for a familiarisation same evening, I’ve not been in a modern gym for a long time, I was expecting to be shown how the machines work, but that didn’t happen, only two of us being shown around but gym was very busy. Apart from that the gym is good, busy and people seem friendly and willing to show a newbie how stuff works.

6 January 2025
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Reply from PureGym UK - Mansfield

Hi there - Thank you for taking the time to leave this review. We always appreciate and take on member feedback.

Our gyms are indeed very popular and so can become busy especially at peak times, but this does fluctuate throughout the day. Members can also use the members area via the PureGym app or website to see how many people are in the gym.

Please also feel free to ask to switch in with a member while they rest between sets, this can also help you keep an even pace between sets. Thanks, PureGym.

Rated 5 out of 5 stars

New to the gym

New to the gym, started 2 weeks ago to become healthier and lose some weight! Brilliant experience so far, the staff are lovely, the environment is lovely the equipment is always clean and i’m really enjoying the classes!

5 January 2025
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Reply from PureGym UK - Mansfield

Hi there - Thank you for taking the time to leave this review! We’re delighted to hear that you’re having such a transformational experience in our gym.

Helping our members achieve their goals and feel their best is what drives us every day, and your kind words mean the world to us. Keep up the amazing work—we’re excited to continue supporting you on your fitness journey! Thanks, PureGym.

Rated 4 out of 5 stars

Does the job

Nice gym, not too busy. Not very clean, stared at the same clump of hairs in the shower for for 4 days.

3 January 2025
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Reply from PureGym UK - Mansfield

Hi Rich - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with. Thanks, PureGym.

Rated 5 out of 5 stars

Up to date available 24 hours

Up to date available 24 hours

17 January 2025
Unprompted review
PureGym UK - Mansfield logo

Reply from PureGym UK - Mansfield

Hi Lee - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We know that everyone likes to workout at different times whether that be due to work commitments or due to personal preference; being open 24/7 means we can provide for everyone, anytime, anywhere! We are really happy to hear you enjoy using the gym! Thanks, PureGym

Rated 5 out of 5 stars

Love pure gym im in 2 Lincoln…

Love pure gym im in 2 Lincoln /Mansfield i like Mansfield pure gym much better only because to many students in thf Lincoln one 😊

13 January 2025
Unprompted review
PureGym UK - Mansfield logo

Reply from PureGym UK - Mansfield

Hi Andrew! Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We do hope you continue to enjoy your time with us at both clubs! Thanks, PureGym

Rated 3 out of 5 stars

Training app for workouts

Training app for workouts : I would suggest a video of it all combined together. Having to stop start and move to different exercise is time consuming and boring

16 December 2024
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Reply from PureGym UK - Mansfield

Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.

Rated 5 out of 5 stars

Plenty of equipment to use

Plenty of equipment to use, without having to wait to get on it. Everyone was friendly.

29 October 2024
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Reply from PureGym UK - Mansfield

Hi Richard - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback.

Our team do our very best to provide a wide range of equipment so that members have a variety of ways to workout so it's good to see you have been happy with this. We are really happy to hear you enjoy using the gym! Thanks, PureGym.

Rated 5 out of 5 stars

The equipment at the Gym

the experience I had at the pure Gym is great, the environment inside is big.

25 October 2024
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Reply from PureGym UK - Mansfield

Hi Stefan - Thank you so much for taking the time to leave a review. We always value feedback from our members and are glad to hear you're happy with the space available in the gym.

We strive to create an environment where everyone can comfortably work out without feeling crowded, so it’s great to know that’s been your experience. We're thrilled that you enjoy using the gym, and we’ll continue working to provide a spacious and welcoming atmosphere. Thanks again, PureGym.

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