PureGym UK - Nuneaton Reviews 113

TrustScore 4 out of 5

3.8

Chapel Street, CV11 5TZ Nuneaton, GB


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Rated 4 out of 5 stars

Overall I love this gym (Nuneaton) friendly staff and great classes, however the toilets really need some TLC, there are only 3 and they are unisex - none in the changing rooms so often none available... See more

Company replied

Rated 4 out of 5 stars

The gym is undergoing some internal upgrades. The initial layout was badly planned with most cardio equipment too close to each other. I personally complained to the Gym manager about this.... See more

Rated 5 out of 5 stars

Kept clean, good prices, new equipment is really nice. Overall a good environment

Company replied

Rated 2 out of 5 stars

Puregym Nuneaton is not a friendly or welcoming environment. The staff can be rude and disrespectful at times e.g making unnecessary jokes or comments. The gym itself is satisfactory, except for a few... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Nuneaton

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Chapel Street, CV11 5TZ, Nuneaton, United Kingdom

3.8

Great

TrustScore 4 out of 5

113 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Good gym

Kept clean, good prices, new equipment is really nice. Overall a good environment

26 August 2025
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Reply from PureGym UK - Nuneaton

Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout and we are really happy to hear you enjoy using the gym overall! Thanks, PureGym

Rated 5 out of 5 stars

The gym was clean and all the staff…

The gym was clean and all the staff members were friendly. There was a really good vibe in Nuneaton.

16 February 2026
Unprompted review
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Reply from PureGym UK - Nuneaton

Hi Delton- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we are really happy to hear you enjoy using the gym overall! Thanks, PureGym

Rated 1 out of 5 stars

New setup cramped and uncomfortable

The womens only area has completely ruined the upstairs of the gym. The owner mentioned its a small area, but it literally takes up 30% of the upstairs floorspace.

This has resulted in all the machines being crammed together like sardines - No room to move, no personal space, and if you want to wait to use a machine you have nowhere to stand, the entire setup now is entirely impractical.

Downstairs seems like an overall improvement, altho no idea why they wasted space with a big ole metal fence..

But the upstairs has majority of the machines, all of which are now extremely close to each other, giving everyone an inferior experience.

I understand the idea around a womens only space, however it should not come at the expense of *all* gym members who pay the same amount no-matter their gender, it should not take up so much space, and it should not result in turning the upstairs to a squished, awkward, uncomfortable experience.

Will be cancelling my membership shortly, and have heard a lot of others will be doing the same for the reasons I listed above.

Edit: They've replied with a copy and paste saying its a small compromise - Its not small at all, its taken up 30% of the space,resulted in the entire upstairs being cramped, and now we have lasses moving machines into the area so men can't even use them or get them back!

24 October 2025
Unprompted review
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Reply from PureGym UK - Nuneaton

Hi David - Thanks for taking the time to leave this review, we are sorry to see this is 1 star. PureGym works hard to upgrade our gyms to provide a great space for everyone. Following feedback from female members, we have created women’s workout spaces in some of our gyms. We appreciate it does mean a very small compromise on the rest of the gym, however all equipment in the women’s workout space is duplicated in the rest of the gym. Thanks, PureGym

Rated 1 out of 5 stars

Feel like a second class gym user

PureGym seems to want to have it's cake and eat it, not sure if that is specific to this gym or the company as a whole, but I do not appreciate paying for the privilege of feeling like a second class gym user.

They have recently introduced a women's only area in Nuneaton, as they must covet the market of women that don't want to go to a unisex gym, so you're paying for PureGym to expand their reach, and if you're a man you're not allowed to get access to areas of the gym in return.

Women don't have to pay more for this privilege as far as I can tell, and there are more men than women at this gym (based on the eye test) so men appear to be paying the same to be excluded from parts of the gym, which I don't think is fair.

Men are the bulk of your customers and I don't think they should pay the same price to have less access than female members. I refuse to support this change, so have cancelled my membership and would would not blame other men if they decided to do the same, as I feel like a second class gym user.

4 September 2025
Unprompted review
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Reply from PureGym UK - Nuneaton

Hi Martin - Thanks for taking the time to leave this review, we are sorry to see this is 1 star. PureGym works hard to upgrade our gyms to provide a great space for everyone. Following feedback from female members, we have created women’s workout spaces in some of our gyms. We appreciate it does mean a very small compromise on the rest of the gym, however all equipment in the women’s workout space is duplicated in the rest of the gym. Thanks, PureGym

Rated 5 out of 5 stars

Overall good

3 September 2025
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Reply from PureGym UK - Nuneaton

Hi Bilal - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to see your positive comment! Thanks, PureGym

Rated 3 out of 5 stars

Think about beginners

Joining was very easy today.
I’m being asked to give a review here immediately after joining. I havnt been to the gym yet.
I have selected beginner training workouts but can’t see the details of those routines, possibly as I’m unfamiliar with the app which I just downloaded.
Ask me again for a rating after I have been to the gym at least 3 times

8 May 2025
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Reply from PureGym UK - Nuneaton

Hi Mark - Thank you for your feedback on joining! We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. In regard to the workout, if you head to the training tab on the app > your plan > Workout 1, when you click this it will give you a breakdown of the workout and exercises within this. If you need any further information on this, please get in touch directly via email at member.services@puregym.com or through our social media channels: @puregym on X and Facebook, or @puregymofficial on Instagram. Thanks, PureGym

Rated 5 out of 5 stars

Nuneaton

I've been a member of Nuneaton gym since it opened, and I've seen various staff come and go over the years. I have to say, I was extremely pleased to see both Monika and Sarah back; they have made a significant difference in the atmosphere and overall experience.

The staff here are incredibly friendly and go above and beyond to help members. They work hard to ensure the gym is clean and that all equipment is accessible, which I truly appreciate. However, I do think it's time for the bikes to be replaced, as they could use an upgrade to enhance the workout experience.

My only negatives would be the smell of urine in the toilets. But that’s not the fault of the staff, I feel maybe the ventilation could be better and as summer is approaching I hope the air conditioning will be in full working order, as it hasn’t always been.

Overall, I'm happy with my time at the gym and grateful for the dedicated staff who make it a welcoming place to work out.

24 April 2025
Unprompted review
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Reply from PureGym UK - Nuneaton

Hi Paula – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. Regarding the toilets we fully understand the importance of cleanliness and will be dealt with. Thanks again, PureGym.

Rated 5 out of 5 stars

Easy joining

Easy joining. Pure gym lady (monika) was so friendly and helpful

27 February 2025
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Reply from PureGym UK - Nuneaton

Hi there – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. Thanks again, PureGym.

Rated 2 out of 5 stars

I got a code from friend aloowing me 1…

I got a code from friend aloowing me 1 day pass for free. Put the code in, says total £0. When it comes to pay it's £8.99
Is it a joke??? Tried 3 times, code was correct, total of £0 but still had to pay £8.99..paid to have a look if I like it but experience and first impression wasn't good at all.

27 January 2025
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Reply from PureGym UK - Nuneaton

Hi Ksenia - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.

If you could get in touch with us directly with the Member Services Team (by email or via social media) to provide more information, we can help you further. It sounds like you might be applying multiple promotions at once or applying to an inapplicable gym. We can certainly help you further though! Thanks, PureGym.

Rated 1 out of 5 stars

Initial payment taken twice

Initial payment taken twice! Now need refund

15 January 2025
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Reply from PureGym UK - Nuneaton

Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.

If you could get in touch with us directly with the Member Services Team (by email or via social media), we can help you get your membership updated. Thanks, PureGym.

Rated 4 out of 5 stars

With it being open 24 hours means I can…

With it being open 24 hours means I can go

15 December 2024
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Reply from PureGym UK - Nuneaton

Hi there- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We know that everyone likes to workout at different times whether that be due to work commitments or due to personal preference; being open 24/7 means we can provide for everyone, anytime, anywhere! We are really happy to hear you enjoy using the gym! Thanks, PureGym

Rated 5 out of 5 stars

THIS GYM IS BUILT ON AMAZING MANAGEMENT…

THIS GYM IS BUILT ON AMAZING MANAGEMENT AND GREAT MEMBERS...

8 December 2024
Unprompted review
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Reply from PureGym UK - Nuneaton

Hi there – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. Thanks again, PureGym.

Rated 5 out of 5 stars

Brilliant Help and great customer Service

Brilliant Help and great customer Service.

I was helped out so much in my freeze of
Membership due to a bad injury of my arm.

PureGym might be a massive organisation but they have shown they have the personal touch and shown a human approach in helping me.

Thank you

13 November 2024
Unprompted review
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Reply from PureGym UK - Nuneaton

Hi Steve – Thank you for leaving this review! I hope your arm is healing quickly!

Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. Thanks again, PureGym.

Rated 5 out of 5 stars

Great gym friendly atmosphere clean…

Great gym friendly atmosphere clean well maintained equipment top marks!

12 November 2024
Unprompted review
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Reply from PureGym UK - Nuneaton

Hi Jenny - Thank you so much for your feedback! We're glad to hear you're enjoying the range of equipment and friendly atmosphere. We believe it's essential to create a welcoming and positive environment where our members can feel comfortable and energized.

Our staff works hard to ensure that every experience is enjoyable, and it's wonderful to know that this effort made an impact on your visit. We truly appreciate your support and look forward to seeing you again! Thanks, PureGym.

Rated 4 out of 5 stars

Lots of modern equipment and plenty of…

Lots of modern equipment and plenty of workout space. At the right hour you can workout exactly as on planned routine

26 October 2024
Unprompted review
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Reply from PureGym UK - Nuneaton

Hi Brian - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

Our team do our very best to provide a wide range of equipment so that members have a variety of ways to workout so it's good to see you have been happy with this. We are really happy to hear you enjoy using the gym! Thanks, PureGym.

Rated 5 out of 5 stars

Very good gym.

Very good gym. Spacious with lots of equipment always clean and tidy as can be.

5 October 2024
Unprompted review
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Reply from PureGym UK - Nuneaton

Hi Sukhy - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

Our team do our very best to provide a wide range of equipment so that members have a variety of ways to workout so it's good to see you have been happy with this. We are really happy to hear you enjoy using the gym! Thanks, PureGym

Rated 5 out of 5 stars

Great customer support

Great customer support

20 August 2024
Unprompted review
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Reply from PureGym UK - Nuneaton

Hi Okey. Thanks for taking the time to leave this 5 star review!

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We love being able to help and chat to our members when given the opportunity to do so; great to hear our Member Services team could help! Thanks, PureGym

Rated 5 out of 5 stars

Easy to use great equipment and lots of…

Easy to use great equipment and lots of space. Excellent descriptions of what you need to bring and where to find the gym

6 July 2024
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Reply from PureGym UK - Nuneaton

Hi there - It's great to hear you're enjoying PureGym, and thank you for the 5* review!

We hope you continue to enjoy your visits!🙌

Thanks, PureGym

Rated 4 out of 5 stars

Great experience

Great experience

27 June 2024
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Reply from PureGym UK - Nuneaton

Hi Arun! Thank you for taking the time to leave this 4 star review. It is great to hear the signing up process was straightforward.

Hope you enjoy your time with us! Thanks, PureGym

Rated 5 out of 5 stars

Clean and Tidy

Gym was clean, tidy and clean everything was working

26 April 2024
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Reply from PureGym UK - Nuneaton

Hi Gavin - It's great to hear you're enjoying PureGym, and thank you for the 5* review!

Thanks, PureGym

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