PureGym UK - Oxford Central Reviews 80

TrustScore 4 out of 5

3.9

Littlegate House, OX1 1PT Oxford, GB


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Rated 3 out of 5 stars

I have been using the Pure Gym for nearly 2 month and I have experience using the shower and toilet. The showers are too cold and not pure clean hairs everywhere filthy. I am more concern about hy... See more

Rated 4 out of 5 stars

Really great atmosphere. Whether it's 11pm and there's barely 30 people or 6pm and it's packed, I truly never feel judged - doesn't matter what I look like/what I'm wearing - and always manage to find... See more

Company replied

Rated 4 out of 5 stars

Very good value for money and flexibility as can use any time. Classes are great too. Staff is super friendly and you never feel judged. Could be a bit cleaner for example the cross trainer machines a... See more

Company replied

Rated 4 out of 5 stars

Its a pretty good gym. Shower areas, changing rooms, and bathrooms are always clean. I don't know how to turn on half the machines so I stand there like an idiot for 3 minutes just pushing buttons onl... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Oxford Central

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Littlegate House, OX1 1PT, Oxford, United Kingdom

3.9

Great

TrustScore 4 out of 5

80 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Good equipment annd helpful staff.

Excellent location, and good range of equipment. Staff are available and helpful.

30 January 2026
Unprompted review
PureGym UK - Oxford Central logo

Reply from PureGym UK - Oxford Central

Hi John- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of kit so that members have a variety of ways to workout and we love being able to help and chat to our members when given the opportunity to do so! It's great to hear you enjoy using the gym overall and we look forward to seeing you back soon! Thanks, PureGym

Rated 5 out of 5 stars

Great

Nice, looks of space l. Smells like gym

26 November 2025
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Reply from PureGym UK - Oxford Central

Hi there - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to see your positive comment! Thanks, PureGym

Rated 4 out of 5 stars

Great gym!

Very good value for money and flexibility as can use any time. Classes are great too. Staff is super friendly and you never feel judged. Could be a bit cleaner for example the cross trainer machines are getting a bit dusty. Otherwise great!

31 October 2025
Unprompted review
PureGym UK - Oxford Central logo

Reply from PureGym UK - Oxford Central

Hi Zoe - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym. We are really happy to hear you enjoy using the gym and appreciate your feedback on where we could improve! Thanks, PureGym

Rated 5 out of 5 stars

easy to use

easy to use; descriptions are clear

4 November 2025
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Reply from PureGym UK - Oxford Central

Hi there - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym

Rated 5 out of 5 stars

Excellent experience

Excellent experience. Easy and clear. Very good voucher offer. I got lucky on timing

Looking forward to using the gym

Thanks

3 November 2025
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Reply from PureGym UK - Oxford Central

Hi Steve - Thank you so much for sharing your feedback, we are delighted to see this is 5 stars. We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward and you managed to use a promotional offer. Enjoy your workout sessions! Thanks, PureGym

Rated 5 out of 5 stars

Good clean kit

Good clean kit, polite heldful staff, great prices and good location

9 June 2025
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Reply from PureGym UK - Oxford Central

Hi there - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. Looking forward to seeing you again soon at the gym! Thanks, PureGym

Rated 1 out of 5 stars

No cleaning equipment in gym

I was previously member of Pure Gym Oxford Central in 2021. Back then there was plenty of cleaning equipment all over the gym floor, and the machines weren't wet from sweat. Rejoining in 2025, coming during the late evenings, there isn't any cleaning equipment in site and the price has gone up.

7 September 2025
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Reply from PureGym UK - Oxford Central

Hi there - Thanks for taking the time to leave this review, we are sorry to see this is 1 star. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We continue to ask, as we always have, that members bring a sweat towel with them to wipe equipment. Outside of this, our gyms have full cleaning schedules. If you have any specific suggestions, please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym

Rated 4 out of 5 stars

Relaxed and very enjoyable

It was very relaxed and fun with friendly staff

17 June 2025
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Reply from PureGym UK - Oxford Central

Hi Jennifer. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Staff was very helpful Matt I think his…

Staff was very helpful Matt I think his name was also took me around the gym helped me fill out my form great guy and made it very easy also very friendly people and alot of machines definitely going to recommend to friends and family from New Zealand

16 June 2025
PureGym UK - Oxford Central logo

Reply from PureGym UK - Oxford Central

Hi Tyrell. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 1 out of 5 stars

Please remove me from your gym your gym…

Please remove me from your gym your gym does not have parking in which case it is useless to me I will not use the gym please refund my money
If you don't give me my money back I will contact the bank and report fraud
you tricked me into thinking I could use the gym, but I can't because I had to leave my car
I don't want your gym Never again !!!

I'm not interested in walking in the rain and got a gym
I think the bank has already contacted you about my case. Thx

25 February 2025
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Reply from PureGym UK - Oxford Central

Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

If you’re driving, the nearest car park is Oxpens car park on Oxpens Road, about 10 minutes’ walk away from the gym.
This is confirmed online via https://www.puregym.com/gyms/oxford-central/

Please reach out to Member Services direct on email or socials if looking to cancel within the first 14 days.
In the meantime, we sincerely wish you the best in your future fitness goals. Thanks, PureGym

Rated 4 out of 5 stars

It's a great gym but constant issues…

It's a great gym but constant issues with the hot water over the last few months, surely it could be resolved by now and even worse when they don't tell you and you walk into a freezing cold shower!

29 December 2024
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Reply from PureGym UK - Oxford Central

Hi Jackie- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We are sorry for the inconvenience that the shower temperatures have caused. If you have more feedback, the best way to pass it on for practical action is always to get in touch directly with the Gym Manager. You can approach them in the gym or leave a comment in the feedback box as this is regularly reviewed for updates and improvements. Thanks, PureGym

Rated 5 out of 5 stars

Friendly gym

2 January 2025
PureGym UK - Oxford Central logo

Reply from PureGym UK - Oxford Central

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym

Rated 3 out of 5 stars

Gym facilities are okay and there is…

Gym facilities are okay and there is everything I need. However men’s changing rooms need some refurbishing more lockers, consistent running hot water (yes I had several cold showers before!), more hair driers.

29 December 2024
PureGym UK - Oxford Central logo

Reply from PureGym UK - Oxford Central

Hi Eduard. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We are always looking to make improvements to give our members the very best!
Please be assured we regularly review feedback and these suggestions have been passed on directly to the club.

We apologise for any inconvenience caused by the showers; please speak to a member of staff in the gym, if problems persist! Thanks, PureGym

Rated 4 out of 5 stars

Staff very friendly and helpful

Staff very friendly and helpful. Well equipped gym albeit without some of the latest gym equipment. Beware the occasional cold shower!

14 December 2024
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Reply from PureGym UK - Oxford Central

Hi Ron, thank you for taking the time to leave this review, we are delighted to see this is 5*s.



It's important to us to provide our members with a great space to work out, in a clean and friendly environment and we're so pleased to hear you are enjoying PureGym!



Thanks, PureGym

Rated 5 out of 5 stars

Had all the equipment I needed

Had all the equipment I needed, and although it was busy I didnt have to wait long to use the benches and weights that I wanted to use.

27 November 2024
PureGym UK - Oxford Central logo

Reply from PureGym UK - Oxford Central

Hi Hen - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback.

Our team do our very best to provide a wide range of equipment so that members have a variety of ways to workout so it's good to see you have been happy with this. We are really happy to hear you enjoy using the gym! Thanks, PureGym.

Rated 3 out of 5 stars

Meh.

The facilities themselves are alright, but the gym seems to suffer from some really poor maintenance, the the drink machine that you pay £3 extra for usually has mold flavour to it or no flavour at all, there's usually never any paper for cleaning the surfaces in the dispenser, lately there's been multiple power outages in the span of one week.

And worst of all (and the reason why I'm writing this review) they had a sewage leak across the entire gym, the entire gym literally smelled like poop and half of the equipment wasn't accessible because it was covered in sewage. I personally didn't mind too much, just went in did my workout and left asap. But c'mon guys, this is embarassing and probably would have been better if you just closed the gym entirelly for the duration this was happening.

22 November 2024
Unprompted review
PureGym UK - Oxford Central logo

Reply from PureGym UK - Oxford Central

Hi Tomas - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with. Thanks, PureGym.

Rated 5 out of 5 stars

Amazing place to be.

Amazing place to be.

9 October 2024
Unprompted review
PureGym UK - Oxford Central logo

Reply from PureGym UK - Oxford Central

Hi Mark. Thank you for taking the time to leave this review, we always appreciate and take on member feedback.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym

Rated 1 out of 5 stars

The most unwelcoming gym I’ve ever…

The most unwelcoming gym I’ve ever encountered world wide
They are too tight to employ enough human beings to properly run a gym
They rely on preposterous technology at the door.
Go elsewhere if you can

29 September 2024
Unprompted review
PureGym UK - Oxford Central logo

Reply from PureGym UK - Oxford Central

Hi David - Thank you for taking the time to leave this rating, but I'm sorry to hear you haven't had a good experience.

We are always keen to receive feedback so we can improve our service, but it would help us if you could get in touch directly to provide more information about where we may be able to improve.

We'd love to talk to you in more detail, so if you have feedback the best way to pass it on for practical action is always to get in touch directly with the Gym Manager. You can approach them in the gym or leave a comment in the feedback box as this is regularly reviewed and will be taken into consideration for updates and improvements, or you can contact Member Services.

Rated 1 out of 5 stars

Horrible

Horrible, bought day pass and app won’t download and I’m stuck in the gym and nobody is responding to assist

21 September 2024
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Reply from PureGym UK - Oxford Central

Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

Each day pass expires at midnight. If you buy a day pass at 2pm, you have until midnight on the same day to use the gym. Please note that day passes do not last 24 hours.

You can enter the gym with your QR code in the app, or via entering the 8 digit PureGym pin sent across on email.

If unable to use this pass on the day, please reach out to our Member Services team who can re-arrange this for you! Thanks, PureGym

Rated 5 out of 5 stars

Very Efficient! Fantastic Value!

Easy, convenient and I liked the promo offer! Thank you!

29 August 2024
PureGym UK - Oxford Central logo

Reply from PureGym UK - Oxford Central

Hi Carolyn - Thank you for the 5* review and welcome to PureGym!

We hope you enjoy your new discounted membership with us!

Thanks, PureGym

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