I have been using the Pure Gym for nearly 2 month and I have experience using the shower and toilet. The showers are too cold and not pure clean hairs everywhere filthy. I am more concern about hy... See more
Location
Switch locationLittlegate House, OX1 1PT Oxford, GB
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Really great atmosphere. Whether it's 11pm and there's barely 30 people or 6pm and it's packed, I truly never feel judged - doesn't matter what I look like/what I'm wearing - and always manage to find... See more
Company replied
Very good value for money and flexibility as can use any time. Classes are great too. Staff is super friendly and you never feel judged. Could be a bit cleaner for example the cross trainer machines a... See more
Company replied
Its a pretty good gym. Shower areas, changing rooms, and bathrooms are always clean. I don't know how to turn on half the machines so I stand there like an idiot for 3 minutes just pushing buttons onl... See more
Company replied
Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - Oxford Central
Written by the company
Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
Littlegate House, OX1 1PT, Oxford, United Kingdom
Replied to 94% of negative reviews
Typically replies within 1 week
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Good equipment annd helpful staff.
Excellent location, and good range of equipment. Staff are available and helpful.

Reply from PureGym UK - Oxford Central
Great gym!
Very good value for money and flexibility as can use any time. Classes are great too. Staff is super friendly and you never feel judged. Could be a bit cleaner for example the cross trainer machines are getting a bit dusty. Otherwise great!

Reply from PureGym UK - Oxford Central
Excellent experience
Excellent experience. Easy and clear. Very good voucher offer. I got lucky on timing
Looking forward to using the gym
Thanks

Reply from PureGym UK - Oxford Central

Reply from PureGym UK - Oxford Central
No cleaning equipment in gym
I was previously member of Pure Gym Oxford Central in 2021. Back then there was plenty of cleaning equipment all over the gym floor, and the machines weren't wet from sweat. Rejoining in 2025, coming during the late evenings, there isn't any cleaning equipment in site and the price has gone up.

Reply from PureGym UK - Oxford Central

Reply from PureGym UK - Oxford Central
Staff was very helpful Matt I think his…
Staff was very helpful Matt I think his name was also took me around the gym helped me fill out my form great guy and made it very easy also very friendly people and alot of machines definitely going to recommend to friends and family from New Zealand

Reply from PureGym UK - Oxford Central
Please remove me from your gym your gym…
Please remove me from your gym your gym does not have parking in which case it is useless to me I will not use the gym please refund my money
If you don't give me my money back I will contact the bank and report fraud
you tricked me into thinking I could use the gym, but I can't because I had to leave my car
I don't want your gym Never again !!!
I'm not interested in walking in the rain and got a gym
I think the bank has already contacted you about my case. Thx

Reply from PureGym UK - Oxford Central
It's a great gym but constant issues…
It's a great gym but constant issues with the hot water over the last few months, surely it could be resolved by now and even worse when they don't tell you and you walk into a freezing cold shower!

Reply from PureGym UK - Oxford Central
Gym facilities are okay and there is…
Gym facilities are okay and there is everything I need. However men’s changing rooms need some refurbishing more lockers, consistent running hot water (yes I had several cold showers before!), more hair driers.

Reply from PureGym UK - Oxford Central
Staff very friendly and helpful
Staff very friendly and helpful. Well equipped gym albeit without some of the latest gym equipment. Beware the occasional cold shower!

Reply from PureGym UK - Oxford Central
Had all the equipment I needed
Had all the equipment I needed, and although it was busy I didnt have to wait long to use the benches and weights that I wanted to use.

Reply from PureGym UK - Oxford Central
Meh.
The facilities themselves are alright, but the gym seems to suffer from some really poor maintenance, the the drink machine that you pay £3 extra for usually has mold flavour to it or no flavour at all, there's usually never any paper for cleaning the surfaces in the dispenser, lately there's been multiple power outages in the span of one week.
And worst of all (and the reason why I'm writing this review) they had a sewage leak across the entire gym, the entire gym literally smelled like poop and half of the equipment wasn't accessible because it was covered in sewage. I personally didn't mind too much, just went in did my workout and left asap. But c'mon guys, this is embarassing and probably would have been better if you just closed the gym entirelly for the duration this was happening.

Reply from PureGym UK - Oxford Central

Reply from PureGym UK - Oxford Central
The most unwelcoming gym I’ve ever…
The most unwelcoming gym I’ve ever encountered world wide
They are too tight to employ enough human beings to properly run a gym
They rely on preposterous technology at the door.
Go elsewhere if you can

Reply from PureGym UK - Oxford Central
Horrible
Horrible, bought day pass and app won’t download and I’m stuck in the gym and nobody is responding to assist

Reply from PureGym UK - Oxford Central
Very Efficient! Fantastic Value!
Easy, convenient and I liked the promo offer! Thank you!

Reply from PureGym UK - Oxford Central
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